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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.7
983 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 983 reviews

July 11, 2024

Great experience, Bryan Hildago is my rep. It was a pleasure working with him. Great More

by ojackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hidalgo
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Jul 13, 2024 -

BMW of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2024

Sometimes I have good service sometimes I do not. Not All service reps are very helpful. More

by gem009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte
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Jul 18, 2024 -

BMW of Annapolis responded

gem009, Please accept my apology for this delayed response. We regret that your overall experience was not up to the standards we aim for, and your concerns will be shared with our team. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Thank you for taking the time to share your feedback, and I am sorry for any inconvenience you faced. Eric Fischer Service Manager efischer@mybmwannapolis.com

July 10, 2024

Jane King was so pleasant and helpful. I appreciate the level of customer service she provided. More

by vemrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
Report | Print
Jul 11, 2024 -

BMW of Annapolis responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2024

I came in with a punctured tire. They didn’t offer to add air to my tire or anything. The reps were also not friendly. It was a bad customer service experience for me. More

by lasmo09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
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Jul 13, 2024 -

BMW of Annapolis responded

lasmo09, Thank you for your feedback about your punctured tire and the lack of attention you received when you arrived. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Eric Fischer Service Manager efischer@mybmwannapolis.com

July 10, 2024

First visit there for annual service and was impressed with their professionalism. Explained required procedures and estimated cost and time to complete. There were three specials… repair order explain More

by cmacglashan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolas Tomasko, Daniel Juskiewicz
Report | Print
Jul 10, 2024 -

BMW of Annapolis responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 09, 2024

Service department was quick and easy. Work was completed ahead of schedule and price was competitive with independent service providers. More

by robkopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Jul 10, 2024 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 09, 2024

The service department provided excellent customer service - work was completed in timeframe as promised. All in all a pleasant experience. More

by DFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
Report | Print
Jul 10, 2024 -

BMW of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 05, 2024

Excellent customer service kept me informed and respected my time free snack and car wash More

by lateshia628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
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Jul 06, 2024 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 19, 2024

Dan was awesome to work with! Got our deal done efficiently and had my new M8 delivered 24 hours later. Will definitely return! More

by Aam196
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Bailey
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Jun 21, 2024 -

BMW of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

June 15, 2024

Jeremy greets me with a smile, texts with updates & I left with a clean car! More

by annreid52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jun 16, 2024 -

BMW of Annapolis responded

Hi, we are very happy Jeremy could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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