BMW of Annapolis

Sean did a great job keeping me informed during the maintenance process. I received a video explaining the condition of my vehicle and the recommendations. maintenance process. I received a video explaining the condition of my vehicle and the recommendations. More

Quick and polite service . I Liked the over view video of the vehicle done by the Technician. I Liked the over view video of the vehicle done by the Technician. More

When I purchased my car I dot the tire/wheel package. Every time I need my tire replaced they always say I owe the full price of the tire. When I only owe $50. I have to tell them every time. This should Every time I need my tire replaced they always say I owe the full price of the tire. When I only owe $50. I have to tell them every time. This should be in the system! Most recently I took my car there to have my tire replaced. I get a message on my phone that since it was near time for my oil to be changed they did that also. I never authorized them to change my oil! More

Jane King has been my service advisor for many years. She always explains any service needed or not needed & cares. Always available & just a truly nice person. She always explains any service needed or not needed & cares. Always available & just a truly nice person. More

Service advisor was outstanding. Kept me fully informed on status of my car repair. Was willing to provide a loaner car if necessary. Kept me fully informed on status of my car repair. Was willing to provide a loaner car if necessary. More

I have owned many a BMW and I must say BMW of Annapolis arrive has been the most efficient, responsive, and overall the best service department that I have ever interacted with. 10 out of 10. And Jeremy Mi arrive has been the most efficient, responsive, and overall the best service department that I have ever interacted with. 10 out of 10. And Jeremy Miller my advisor is absolutely without question the best of All-time. He is informative, responsive and also keeps you to date wish thr progress of your vehicle while in for service. More

I received top-notch service from Justin Phipps today around my vehicle needs. He gave great guidance on what to prioritize to be fixed now vs. later and made sure I was able to get the service done bef around my vehicle needs. He gave great guidance on what to prioritize to be fixed now vs. later and made sure I was able to get the service done before I had an appointment with my child. H even rode in my car with my to pinpoint an issue I had. Great stuff! More

Sean was able to move my appt. along quickly and helped me with discounts on the break work! In/out in 3 hrs along quickly and helped me with discounts on the break work! In/out in 3 hrs More

Very freindly, great customer service in the service department, the interaction and keeping me up to date with what’s going on with the vehicle, the videos so you can see everything the mechanic sees. department, the interaction and keeping me up to date with what’s going on with the vehicle, the videos so you can see everything the mechanic sees. Wonderful service, wont take my car anywhere else! More

Nice well informed staff , nice waiting room and they cleaned and washed my car , thank you 😊 cleaned and washed my car , thank you 😊 More