BMW of Annapolis

I purchased a 2020 BMW X3 with the platinum warranty. I discovered within a month of driving it that the right daytime running light was dim. I informed the dealer and they told me that they would cover I discovered within a month of driving it that the right daytime running light was dim. I informed the dealer and they told me that they would cover the repair. While being checked in their shop it was discovered that it also needed a front end alignment, had worn tires in the rear and it needs a battery. They covered none of this so I went to the dealer and took my car back. Of course I had to pay$220 for that. Terrible More

Nick was an awesome service manager! Why is there a 15 word minimum? Please explain Why is there a 15 word minimum? Please explain More

Even under construction it was very clean/neat. Plus coffee was readily available. Since I knew, and said I was coming to get the BMW X3 I had my eye on, it was ready/ waiting for a test drive - s Plus coffee was readily available. Since I knew, and said I was coming to get the BMW X3 I had my eye on, it was ready/ waiting for a test drive - short time later the purchase was complete. Genuinely nice staff More

Each time I’ve visited, they have been professional, courteous, knowledgeable. They even secured a loaner for me when the service took longer than expected so I didn’t miss my birthday lunch! courteous, knowledgeable. They even secured a loaner for me when the service took longer than expected so I didn’t miss my birthday lunch! More

Sean provided great customer service. Very knowledgeable & professional. Sean followed up throughout my visit so I was updated on my cars status, he was up front with the pricing and wha Very knowledgeable & professional. Sean followed up throughout my visit so I was updated on my cars status, he was up front with the pricing and what my vehicle needed and did not need. More

Great experience! Hunter Lappen was a pleasure to work with and we are very satisfied with the entire purchasing process Hunter Lappen was a pleasure to work with and we are very satisfied with the entire purchasing process More

Most of the Service Advisors dont speak/acknowledge you when you arrive, they provide you with a number to contact them but dont return calls or texts with questions. I'm trying to determin if all or just when you arrive, they provide you with a number to contact them but dont return calls or texts with questions. I'm trying to determin if all or just certain customers are treated differently/in this manner. Furrhermore, it doesnt appear that standard procedures were followed by the Technician during my last service. The manager is the only person who is responsive. More

Sean was very diligent and made sure all my concerns were taken care of, not only promptly, but also with a personal touch. Will definitely work with Sean again and the dealership. taken care of, not only promptly, but also with a personal touch. Will definitely work with Sean again and the dealership. More

My family started using this dealership since 2022 and were very pleased with the quality of service and ease of making appointments. They now have a service view feature which I just observed which is were very pleased with the quality of service and ease of making appointments. They now have a service view feature which I just observed which is cool and informative. More

Always professional and helpful. The vehicle was beyond warranty but they fixed it anyway. Provided loaner and rental until parts arrived. Great service... The vehicle was beyond warranty but they fixed it anyway. Provided loaner and rental until parts arrived. Great service... More