BMW of Annapolis

Professionalism at its best. Sincere interest in satisfying customers. Top management responded by thanking purchaser of vehicle! Sincere interest in satisfying customers. Top management responded by thanking purchaser of vehicle! More

Great customer service. Follow up after miscommunication was truly top notch. I would recommend this service department to everyone in the area. Follow up after miscommunication was truly top notch. I would recommend this service department to everyone in the area. More

I’ve only purchase one car from the dealership the service department sucks. You can never get anybody on the phone. I had an emergency today where my tire blew out right on route 50 near the dealersh service department sucks. You can never get anybody on the phone. I had an emergency today where my tire blew out right on route 50 near the dealership. I was calling to find out if I could have my car towed there and see if they would have my tire no one answered after calling numerous times I called the dealership and tried to get an operator. It only shifted me over to the service department who again did not answer. I finally got someone in sales who also tried to reach Service again no answer. On arrival with my car up on the tow truck, I’m going to the service department and no, no one asked to help me. No one looked up or even acknowledge my presence. I looked around and a couple of the people were sitting at desk. No one acknowledged my arrival there was one guy sitting at a desk to the left, and he said that he was not not service so I’m not quite sure why he had a desk there with his name and he didn’t identify who he was. Ffinally a young man name Donte Butler asked me to come over to his desk and he was amazing. He found out if they had my tire in stock and also made sure it was the correct tire for my vehicle. He was actually able to have me in and out of the service area within a two hour window. I’d like to commend him on his personal service and professional customer service. He was very attentive. Also I found out that the service people take an hour break for lunch and in that time they do not answer the phone or clearly wait on anybody that answers the service are for help. This is not acceptable for a BMW dealer. I usually go to Passport BMW to purchase my vehicles which I am on my fifth vehicle and I will continue to go to Passport. I will never use BMW Of Annapolis for anything. More

Good dealership. Very timely responses and got my car within the estimated time. Overall very happy with process. Very timely responses and got my car within the estimated time. Overall very happy with process. More

Made an appointment the day before and was in and out without any issues. Another great experience at BMW of Annapolis. without any issues. Another great experience at BMW of Annapolis. More

Great service advice, good coffee, clean waiting room, I just bought my car in 2022 so engine oil change is still free ☺️ just bought my car in 2022 so engine oil change is still free ☺️ More

My go-to dealership for all maintenance needs! The wait is reasonable and everyone is friendly and helpful. The wait is reasonable and everyone is friendly and helpful. More

Nice people who get the job done. And the car is spotless and ready to roll upon completion. And the car is spotless and ready to roll upon completion. More

Nick was a great service advisor He gave great advice and the service was prompt. and the service was prompt. More

Service advisors recommended a $1400 service extension in mid 2023 for a 2020 BMW M340i, reasoning the cost by promising brakes would be included in the extension. Was informed in 2024 that the service exten mid 2023 for a 2020 BMW M340i, reasoning the cost by promising brakes would be included in the extension. Was informed in 2024 that the service extension would now only cover 2 oil changes (otherwise costing ~$300) and that I would need to pay an additional $1200 to further extend the contract to include brakes. Untrustworthy business practices and sells extensions under false pretenses, dealership essentially stole $1100. Recommend making the drive to Rockville. More