BMW of Annapolis

The salesman was very professional. After l told him what I was looking for he stirred me in the right direction and he proceeded to get the best deal. After l told him what I was looking for he stirred me in the right direction and he proceeded to get the best deal. More

Snuck me in, even when I was too early for the appointment. They also send you a video from the Service Tech showing you the work they did, pretty cool. appointment. They also send you a video from the Service Tech showing you the work they did, pretty cool. More

It’s great been there abt twenty years good service good people pleasant to talk to and always willing to explain the work that is done on your car people pleasant to talk to and always willing to explain the work that is done on your car More

Very professional. Nothing too big or too little to take care of. Be sure, this is a very polished group. There is not another place to buy a car that can come close. Nothing too big or too little to take care of. Be sure, this is a very polished group. There is not another place to buy a car that can come close. More

Great service and friendly staff. Had to coordinate between the body shop and regular service but no problems at all. Would recommend to all!!! Had to coordinate between the body shop and regular service but no problems at all. Would recommend to all!!! More

This dealership is the best! They have been servicing my cars for over 15 years and I’ve never been disappointed. I recommend them highly, especially Jane King, my service rep. They have been servicing my cars for over 15 years and I’ve never been disappointed. I recommend them highly, especially Jane King, my service rep. More

Bought Certified Pre-owned. After a few weeks we heard a clunking noise on the front driver side when going low speeds. We took it back to the dealership. It was only after our After a few weeks we heard a clunking noise on the front driver side when going low speeds. We took it back to the dealership. It was only after our purchase and complaint to service did we find out the previous owner had the same complaint but the issue was never found/resolved. One tech drove around the parking lot admitted to my husband the noise was heard and even explained what he thought it was. A 2nd got in the car with the 1st tech, drove around the parking lot, and heard the noise. My vehicle was kept by the service department for a week. After picking it up we found it was documented that the same noise we ALL heard multiple times couldn't be found. Somehow after sitting at the dealership for a week the vehicle repaired itself and the noise magically disappeared. We were initially happy with our purchase, but our opinion of this dealership quickly changed. 1. This was a known issue when the previous owners had the vehicle. 2. It was never fixed which caused the owners to finally get rid of it. 3. It was advertised as CPO in excellent condition without disclosure of previous complaints. 4. After constantly hearing the noise, having 2 techs confirm they heard it, with 1 even going as far as telling my husband what he thought the problem was it was very disappointing to find no problem found was documented. It seems as if they know what "could be" the problem, but they don't want to take ownership of trying to fix the problem while under warranty. They are trying to provide a temporary fix to keep the vehicle/us quiet while documenting they don't hear the problem until the warranty runs out. Since BMW of Annapolis doesn't want to document the problem on work orders I will document the problem on every review that I can until we come up with an acceptable solution to address and completely fix the problem, not mask with a temporary fix. More

I had the distinct pleasure of working with Andy and am totally happy with the result . It was a dream for me to be able drive away in this car and my entire experience was completely satisfying. Thank you totally happy with the result . It was a dream for me to be able drive away in this car and my entire experience was completely satisfying. Thank you More

Made our purchase go very smooth and simple. They were also very friendly and knowledgeable. They were also very friendly and knowledgeable. More

I am very pleased for the services that were provided to me by your shop, from the service advisor, Dontae and the transportation guys especially Demetrie, he even went above his line of duty to give a tour me by your shop, from the service advisor, Dontae and the transportation guys especially Demetrie, he even went above his line of duty to give a tour of the current inventory lot. I am happy with the works done on my car and I will recommend your shop to the others. More