BMW of Annapolis

I saw excellent reviews pertaining to this dealership is why I went there. My experience wasn't so pleasant. I went there on appointment for a noise in my brakes and to have my wheels balanced. I was told t why I went there. My experience wasn't so pleasant. I went there on appointment for a noise in my brakes and to have my wheels balanced. I was told that the technician couldn't decipher if the noise was coming from the front or back. Keep in mind that I'm at a BMW dealership with a BMW. I recently put new pads on the back and pads and rotors on the front( aftermarket).They tried to sell me ( of course) bmw hardware for $2600. I get it, its a business, but you couldn't tell me where the noise was coming from? I was also told that the tpm in one wheel came off, so I came in with no lights on the dash, and left with a tpm light that had to be ordered. I had to go to another establishment to have that work done. That's not all, but you get the idea. Never Again. I see why people go to indy shops and avoid dealerships. By the way, I was there 5 hrs. More

Professional, knowledgeable, and friendly. My advisor researched problem and provided a solution. The associates at the loaner area were friendly. My advisor researched problem and provided a solution. The associates at the loaner area were friendly. More

Great in and out service from start to finish. Loaner car is always available when needed. Loaner car is always available when needed. More

Excellent costumer service ! !!from start to finish , it is my second time buying from them and it will not be my last. !!from start to finish , it is my second time buying from them and it will not be my last. More

Dave Mieir, Dan Bailey, and Jason Shapiro worked very hard to make me feel comfortable and confident in my purchase. hard to make me feel comfortable and confident in my purchase. More

Excellent communication the entire time my vehicle was in for service. Done in the time promised & done completely. As it is a high mileage vehicle, my service advisor was open and honest on what was necessa for service. Done in the time promised & done completely. As it is a high mileage vehicle, my service advisor was open and honest on what was necessary to extend the life of the vehicle & what was only needed as a “creature comfort” feature. Highly recommend having your BMW serviced at BMW or Annapolis! More

I purchased a Certified Pre-Owned vehicle on 1/3/2024 and when I returned it for their "We Owe You" service order, I had a very poor customer service experience with senior management (my experience with the when I returned it for their "We Owe You" service order, I had a very poor customer service experience with senior management (my experience with the Client/Sales Advisor was good). In short, apparently the work (restoring scuffed rims and body paint chips) was being performed outdoors by a third-party contractor and the low temperatures impacted their equipment, so the return of my vehicle was delayed by 1 week (not all the fixes were done and the vehicle was dirty). I did not seek any recompense for my inconvenience, but simply pointed out that they could have offered a Loaner vehicle to address my inconvenience; or they could have provided indoor space temporarily for the contractor to complete the work in a timely manner. I was told that Loaner vehicles are not provided for this type of work; and that I, too, could have chosen to make another trip to the Dealership to get my vehicle and reschedule my service (I had already returned on the scheduled day and the vehicle was not ready). I was a repeat customer, and could have gone elsewhere for a better price, but I chose to return there because of my previous good experience. That has changed. Forget price. Good customer service is what separates businesses. I will never purchase another vehicle from BMW of Annapolis, nor will I recommend anyone else to do so. Maryland Law does not enable me to return the vehicle; however, I will investigate if my warranty can be serviced at another BMW Dealership just to avoid having to do business with BMW of Annapolis. More

Prompt appointment and service. Received car back with good input No complaints with the service. Received car back with good input No complaints with the service. More

Excellent communication Andrew was my salesman everything went smooth I purchased the car from out of state every thing was as described highly recommended went smooth I purchased the car from out of state every thing was as described highly recommended More

I took my X5 to be inspected because the brakes are squeaking and sometimes crunching, they asked if I would like my oil changed and I agreed they found nothing wrong with the brakes and I guess change squeaking and sometimes crunching, they asked if I would like my oil changed and I agreed they found nothing wrong with the brakes and I guess changed the oil and charged me $450 I will not be back. Note: my vehicle has less than 22,000 miles on it. More