BMW of Annapolis

Recently leased a 2021 5 Series. Seem less transaction. Great Service. Worked with Hunter Lappen who was very professional they were able to secure a vehicle in a timely manner Great Service. Worked with Hunter Lappen who was very professional they were able to secure a vehicle in a timely manner More

Great service from sales, finance to parts. This is my third vehicle from the dealership. This will always be my dealership of choice for my family. third vehicle from the dealership. This will always be my dealership of choice for my family. More

Update: Due to my frustration with the service, I reached out to the Eric Fischer (Service Manager), who was very nice and understanding. He wanted to help rectify the issues I had and make things right, whi out to the Eric Fischer (Service Manager), who was very nice and understanding. He wanted to help rectify the issues I had and make things right, which was the proper thing to do. I decided to reconsider and take the offer. I'm glad I did. Things were a lot smoother and my car was serviced. I have reconsider taking my car to BMW Annapolis in the future. Thank you. Service is a challenge at this location. Had to returned twice for minor service that was not completed the first visit nor the second. There was transparency issues as well as communication. Manufacture recalls were not address, overcharged and had to be refunded, and a rescheduled service date was entered incorrectly after returning a second time (due to the service advisor- Jane). I refused to reschedule and decided to schedule at a different location. I'm not sure what exactly is going on at this location, but this location can be a complete mess in regards to customer service. The service advisors are pleasant but not savvy. Be sure to verify everything. More

Recently purchased a 2021 5-Series from BMW of Annapolis and had a great experience from start to finish. Straight-forward and efficient process and a great customer experience from start to finish. and had a great experience from start to finish. Straight-forward and efficient process and a great customer experience from start to finish. More

My first deal at BMW Annapolis, very pleased with straight forward offer on the new car’s pricing as well as the trade-in. Definitely will be referring my friends and family to them. straight forward offer on the new car’s pricing as well as the trade-in. Definitely will be referring my friends and family to them. More

This is my 4th lease/purchase. They always exceed expectations and I know my customer service in the future will also be great. Highly recommend. expectations and I know my customer service in the future will also be great. Highly recommend. More

I have bought 5 bmws and 1 mini from these folks over the years. They are fantastic! I love Jane in the service dept. wouldn’t buy from any other dealership in area! years. They are fantastic! I love Jane in the service dept. wouldn’t buy from any other dealership in area! More

BMW of Annapolis Service Center is the worst! Robert Kozora is inconsiderate and incompetent. I took my vehicle in for service for several issues. He claimed everything was working fine and when I asked Kozora is inconsiderate and incompetent. I took my vehicle in for service for several issues. He claimed everything was working fine and when I asked him to show me he couldn’t figure it out! Don’t waste your time coming to this service center! More

BMW of Annapolis is an Outstanding Dealership!! I had the pleasure of working with Sales Manager Richard Saah and Client Advisor Hunter Lappen. Richard engaged with me in a no nonsense deal on a new BMW the pleasure of working with Sales Manager Richard Saah and Client Advisor Hunter Lappen. Richard engaged with me in a no nonsense deal on a new BMW X4 M40i. Richard blew away all the competitors locally where I live in the Pittsburgh Area and Dealerships on the East Coast. I spoke to a number of Dealers and Richard and his team gave me the best deal by far. Buying a car at BMW of Annapolis was more than worth the 4+ hour drive to take delivery. I have purchased a number of cars in my lifetime and I have to say that this was probably the best deal and car buying experience I have ever had. Thank you Richard and Hunter for an amazing experience. I will be calling you again when I need a new vehicle. I could not be happier with BMW of Annapolis!! More

Agreed on a deal with them and was going through credit application. After they ran credit check, then called and said the car was sold minutes earlier to someone else. What a waste of time. Sales person w application. After they ran credit check, then called and said the car was sold minutes earlier to someone else. What a waste of time. Sales person was nice though so I don't fault him but I was told that the car would be held if I either put a down payment or apply for credit with them which I was in the processing of doing. If the car was already in the process of being sold to someone else it seems like that should have been known. More