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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
1,218 Reviews
Call Dealership (410) 349-9312
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31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 1,218 reviews

December 11, 2024

Jane King was great. Give her a well deserved raise, Please. Customer service was very Professional. More

by bill.franklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
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Dec 13, 2024 -

BMW of Annapolis responded

Hi, we're happy to hear you had such a positive experience with Jane! Feel free to reach out to us if you need anything. Have a wonderful day.

December 07, 2024

Deonte provided excellent service and was very helpful and professional. The dealer addressed my concerns seamlessly More

by LM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deonte
Report | Print
Dec 12, 2024 -

BMW of Annapolis responded

Hi, we're happy you found our staff Deonte to be so supportive during your experience here at BMW of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

December 07, 2024

When I called to set up my first service, a loaner vehicle was not offered and not available. My wife has Lexis and it is never a question of whether a loaner is available. When arrive to site and ask More

by Iamtank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Dec 12, 2024 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (410) 349-9312 at your earliest convenience to discuss how we can turn your experience into a positive one.

December 05, 2024

Easy to make appointment, easy to drop off car, polite and attentive staff, through service and timely completion. Nice waiting facilities if needed. More

by drbl54
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake, Tom Hamel
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Dec 08, 2024 -

BMW of Annapolis responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

Service, efficiency and friendliness is 5 Star! ! Sure wish I had a loaner so I didn’t have to sit there for 3 1/2 hrs. More

by Gladya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Dec 05, 2024 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. We will use this as an opportunity to improve. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2024

Service was attentive and on time. Car was ready at estimated time, clean and ready to go More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Tomasko
Report | Print
November 27, 2024

Consistency in quality service among everyone, friendly and knowledgeable. Highly recommended this dealership to everyone More

by Andy3002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Nov 29, 2024 -

BMW of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 27, 2024

Easy drop off (even with the construction) friendly staff. Was greeted outside and told what to do and again when I entered the service department. More

by abbinormal007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Nov 28, 2024 -

BMW of Annapolis responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2024

The knowledge and professionalism of the staff was AMAZING!!!!! I never felt uncomfortable or forced into making a decision. This was the best car buying experience I've ever had. Ayan my sales rep i More

by Valerie M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan T.
Report | Print
Nov 28, 2024 -

BMW of Annapolis responded

Hi Valerie, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 26, 2024

Great team - pleasant to work with. They were very knowledgeable and made my process enjoyable and easy More

by Colleenm0205
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Alexis and David Mier
Report | Print
Nov 27, 2024 -

BMW of Annapolis responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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