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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.7
967 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 967 reviews

July 13, 2023

I just purchased a vehicle and the process was super easy. The atmosphere was nice with excellent customer service. More

by Happy Customer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Grant
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Jul 19, 2023 -

BMW of Annapolis responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car-buying experience!

July 12, 2023

Very good service and communication! ! Very knowledgeable sales person!! Needs more new car inventory to view More

by the67redvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very good!!
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Jul 14, 2023 -

BMW of Annapolis responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

July 11, 2023

Disorganized and poor customer service. I struggle with going to the Annapolis dealership, since they seem to do great work. It’s just scheduling, appts and customer service support that ne More

by Melissa
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CX
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July 11, 2023

recently wrote a bad review for how i was treated In the process of fixing the mechanical problem of the vehicle I bought 2016 Honda Pilot with transmission problems the next day after the purchase Mr. Da More

by jackymiranda35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas and Dan
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July 10, 2023

BMW of Annapolis identified the source of the problem and replaced the defective parts ,all within about two hours. More

by Tom L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kocera
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Aug 07, 2023 -

BMW of Annapolis responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 10, 2023

Service advisor Jeremy is very professional and kind person whenever I bring my car. Thank so much for your service! More

by soonh414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Aug 09, 2023 -

BMW of Annapolis responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Jeremy provided a great service experience for you! BMW of Annapolis appreciates your business and Five Star review and it would be our pleasure to have the opportunity to assist you again.

July 07, 2023

My advisor Kept me updated on what was happening with my vehicle. Completed in a timely manner and easy to accept repairs. More

by dsdepfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 07, 2023 -

BMW of Annapolis responded

Thank you for the Five Star review and for choosing BMW of Annapolis's service department! We are pleased to have provided you with a convenient and agreeable service. It was also good to know Justin and our service team were able to meet your expectations. We look forward to the pleasure of assisting you again.

July 07, 2023

Work wasnt done the first trip and have to re schedule another which was pain being on hold for more than 30 minutes. Loaner car wasn't in the same category as the car being repaired. More

by caesar.ulsano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
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Sep 04, 2023 -

BMW of Annapolis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

BMW of Annapolis responded

Thank you for your feedback on the incomplete work and loaner car mismatch. I apologize for the inconvenience you've experienced. because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Eric Fischer Service Manager efischer@mybmwannapolis.com

July 07, 2023

Very courteous, professional, and they pay attention to detail. Allowed me speak about my car and understanding my concerns. Ask me to trade in on a new 750i, I laughed told him cannot afford it, beautiful More

by cochise1189
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jane, Jeremy and others, thanks
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Aug 04, 2023 -

BMW of Annapolis responded

At BMW of Annapolis, we are very pleased to hear that our service team was able to provide you with an enjoyable service experience. Thank you for your Five Star review and we look forward to the opportunity to assist you again in the future!

July 07, 2023

The service department was very professional. The check in process was extremely easy and quick. More

by guycity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Report | Print
Jul 27, 2023 -

BMW of Annapolis responded

We are very happy to have provided you with such a positive service experience!

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