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BMW of Annapolis
Annapolis, MD
967 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 967 reviews
July 05, 2023
When I arrived at my appointment…. I did not have to wait. I was helped immediately by a very friendly and professional person. He was also very knowledgeable and went over all the I did not have to wait. I was helped immediately by a very friendly and professional person. He was also very knowledgeable and went over all the repairs that were going to take place More
by Anita
Employees Worked With
Dontae Butler .. the service adviser took the time and explained the needed repairs and cost
July 02, 2023
Work is great but communication was very poor. No one answered texts or phone calls. I left my car on Friday and didn’t hear from dealership until Tuesday. 70 minutes on hold with never getting No one answered texts or phone calls. I left my car on Friday and didn’t hear from dealership until Tuesday. 70 minutes on hold with never getting through. No ability to leave a message. More
by Grammycw1
Employees Worked With
Bryan
July 01, 2023
Brian was a great help in getting my car serviced today. Pointed out it was not due for a new cabin air filter and took the time to ask me questions and make suggestions. He also has a very friendly demeano Pointed out it was not due for a new cabin air filter and took the time to ask me questions and make suggestions. He also has a very friendly demeanor. Appreciated his service today. More
by Cookie
Employees Worked With
Brian
June 29, 2023
The two great attractions of the service department are loaner vehicle program and reasonable cost of service. And their service personnel are the best I have encountered anywhere. loaner vehicle program and reasonable cost of service. And their service personnel are the best I have encountered anywhere. More
by Stevek
Employees Worked With
Nicholas Tomasko
June 28, 2023
We love the experience at BMW Annapolis. They are customer centric, professional and fair. We are repeat customers because of this. Every department is staffed with qualified people who a They are customer centric, professional and fair. We are repeat customers because of this. Every department is staffed with qualified people who are dedicated to great customer service. More
by Lindirugg
Employees Worked With
Justin in service. Steve Daly GM
June 21, 2023
Been working with them since 2009. Nicecto work with for purchasing a car. The service department is excellent. Great communication and never try to sell you something you don’t need o Nicecto work with for purchasing a car. The service department is excellent. Great communication and never try to sell you something you don’t need or want. More
by N1lul
Employees Worked With
Duane
June 21, 2023
I found BMW of Annapolis with a “local inventory” search. My sales person was extremely informative and personable. Unfortunately, the car I wanted was due to be shipped and there would be a waiting perio My sales person was extremely informative and personable. Unfortunately, the car I wanted was due to be shipped and there would be a waiting period. Andrew gave an estimate of time, and the car was here and I had taken delivery 16 days ahead of his estimate. The sales process was quick and easy, and they went out of their way to make it happen. More
by Gravity0211
Employees Worked With
Andrew Coughlin
