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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.7
983 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 983 reviews

July 10, 2023

Service advisor Jeremy is very professional and kind person whenever I bring my car. Thank so much for your service! More

by soonh414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Aug 09, 2023 -

BMW of Annapolis responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Jeremy provided a great service experience for you! BMW of Annapolis appreciates your business and Five Star review and it would be our pleasure to have the opportunity to assist you again.

July 10, 2023

BMW of Annapolis identified the source of the problem and replaced the defective parts ,all within about two hours. More

by Tom L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kocera
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Aug 07, 2023 -

BMW of Annapolis responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 07, 2023

Work wasnt done the first trip and have to re schedule another which was pain being on hold for more than 30 minutes. Loaner car wasn't in the same category as the car being repaired. More

by caesar.ulsano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
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Sep 04, 2023 -

BMW of Annapolis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

BMW of Annapolis responded

Thank you for your feedback on the incomplete work and loaner car mismatch. I apologize for the inconvenience you've experienced. because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Eric Fischer Service Manager efischer@mybmwannapolis.com

July 07, 2023

The service department was very professional. The check in process was extremely easy and quick. More

by guycity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
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Jul 27, 2023 -

BMW of Annapolis responded

We are very happy to have provided you with such a positive service experience!

July 07, 2023

Very courteous, professional, and they pay attention to detail. Allowed me speak about my car and understanding my concerns. Ask me to trade in on a new 750i, I laughed told him cannot afford it, beautiful More

by cochise1189
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jane, Jeremy and others, thanks
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Aug 04, 2023 -

BMW of Annapolis responded

At BMW of Annapolis, we are very pleased to hear that our service team was able to provide you with an enjoyable service experience. Thank you for your Five Star review and we look forward to the opportunity to assist you again in the future!

July 07, 2023

My advisor Kept me updated on what was happening with my vehicle. Completed in a timely manner and easy to accept repairs. More

by dsdepfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 07, 2023 -

BMW of Annapolis responded

Thank you for the Five Star review and for choosing BMW of Annapolis's service department! We are pleased to have provided you with a convenient and agreeable service. It was also good to know Justin and our service team were able to meet your expectations. We look forward to the pleasure of assisting you again.

July 05, 2023

When I arrived at my appointment…. I did not have to wait. I was helped immediately by a very friendly and professional person. He was also very knowledgeable and went over all the More

by Anita
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dontae Butler .. the service adviser took the time and explained the needed repairs and cost
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Jul 07, 2023 -

BMW of Annapolis responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 02, 2023

Work is great but communication was very poor. No one answered texts or phone calls. I left my car on Friday and didn’t hear from dealership until Tuesday. 70 minutes on hold with never getting More

by Grammycw1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan
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July 01, 2023

Great customer service and I was in and out! My car was absolutely spotless inside/out. Overall, great experience! More

by Gillian.Alston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae Butler
Report | Print
Jul 16, 2023 -

BMW of Annapolis responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 01, 2023

Been going here for years and it continues to provide great customer service. Helpful staff and fast service. More

by John C
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Jul 04, 2023 -

BMW of Annapolis responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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