BMW of Annapolis

Very professional and courteous. Informative, and very knowledgeable!Love the provision for snacks and drinks, especially when don’t get a loaner car. Informative, and very knowledgeable!Love the provision for snacks and drinks, especially when don’t get a loaner car. More

My recent purchase experience at BMW Anapolis was nothing short of outstanding, earning a well-deserved 5/5 rating! A huge shoutout to my salesman, Andy, who truly went above and beyond. His professionalism short of outstanding, earning a well-deserved 5/5 rating! A huge shoutout to my salesman, Andy, who truly went above and beyond. His professionalism made me feel confident in every decision, while his attentiveness ensured all my questions were answered promptly and thoroughly. What stood out most was Andy’s flexibility and willingness to accommodate my specific needs and timeline. He transformed what could have been a stressful process (e.g. I am purchasing remote so lack of the in person / in car connection environment by default) into a seamless, enjoyable journey. Whether it was coordinating details or tailoring solutions, his dedication to customer satisfaction was evident at every step. Truly appreciate the help from Andy and it is an absolute pleasure for the entire experience. This experience has set a new standard for what exceptional service looks like. Thank you, Andy, and the entire team! More

Outstanding Service. Always take my car here for oil changes and maintenance. Good customer service. Always take my car here for oil changes and maintenance. Good customer service. More

The salesman was great until it came to closing the deal. I signed a build order as requested, emailed/texted the salesman and finally called - no response or further communication from the salesman or manag I signed a build order as requested, emailed/texted the salesman and finally called - no response or further communication from the salesman or manager. I plan to buy locally in my area and not deal with this frustration. Extremely unprofessional in their transparency and communication. More

My customer service rep was friendly and helpful. It wasn't too long of a wait. It wasn't too long of a wait. More

Andy was great to work with! He has excellent customer service skills, exhibited tremendous care and concern, and was responsive. He was very knowledgeable about the products and He has excellent customer service skills, exhibited tremendous care and concern, and was responsive. He was very knowledgeable about the products and services, was always professional, a made my purchase of my custom built X5 an enjoyable one. The aforementioned is also applicable to David who handled the financial aspects of the purchase. More

Ben Allen was very thorough and helpful, as was everyone else. They turned a stressful experience into a pleasure. else. They turned a stressful experience into a pleasure. More

This is my third purchase and I have always had a positive experience. Kudos to Bryan Hidalgo for his knowledge, eanestness, and thoroughness. I highly recommend Annapolis BMW. positive experience. Kudos to Bryan Hidalgo for his knowledge, eanestness, and thoroughness. I highly recommend Annapolis BMW. More

Excellent customer service and very helpful in all Areas of concern. Definitely will recommend them. of concern. Definitely will recommend them. More

I received great service from Eric and Nicholas for a headlight replacement. They were very professional and courteous as well as knowledgeable about my older vehicle. They took time to answer my questio headlight replacement. They were very professional and courteous as well as knowledgeable about my older vehicle. They took time to answer my questions and made me feel valued as a customer..I appreciated their service and would highly recommend them .. More