BMW of Annapolis

Excellent customer service, professional and friendly. Handled numerous issues with my personal vehicle while keeping me informed every step of the way. If you are in need of any automotive assistance I h Handled numerous issues with my personal vehicle while keeping me informed every step of the way. If you are in need of any automotive assistance I highly recommend this dealership! More

They do Quality work. Their Customer focused staff are helpful and straight talkers. The location is Convenient. Their service has been Consistent over five years plus. Their Customer focused staff are helpful and straight talkers. The location is Convenient. Their service has been Consistent over five years plus. More

I had a great experience buying my new vehicle, everything was explained in great detail, I already knew what vehicle I wanted and most of the options that made everything move alone in a timely ma everything was explained in great detail, I already knew what vehicle I wanted and most of the options that made everything move alone in a timely manner. More

Customer service Oriented team from their management to their customer service representatives who got my service done right. their customer service representatives who got my service done right. More

Revised 2-14-23 After a few hiccups with my sales lady, Richard Saah took over and addressed my concerns. This makes me feel better about doing business with this dealership, knowing that the managem lady, Richard Saah took over and addressed my concerns. This makes me feel better about doing business with this dealership, knowing that the management team will go above and beyond to ensure you are happy with your purchase. I am not from Maryland, so the truck was delivered. When I received the car, there were a few issues that I wanted to be resolved quickly. Richard had me take my vehicle to a local BMW dealership and had them address all of my concerns without any cost to me. That to me is the customer experience I expect when purchasing any product. It's what separates great companies from good companies. Thank you Richard for jumping in and taking care of us. More

My son purchased an X2 with low mileage and only a couple years old. They sold him the car knowing there was a problem with the headlight and a promise to fix it. Water in the headlight that a mechanic say years old. They sold him the car knowing there was a problem with the headlight and a promise to fix it. Water in the headlight that a mechanic says could short out the whole electrical wiring. Its been weeks now in the shop and they gave him a new car as a loaner. They want their new car back but will not give them a different loaner. They want him to drive the car they sold him and risk damage to the car. How does a reputable dealer survive with service like this. More

I should have been told that because I received a loaner I had to wait until after persons in the waiting room get serviced first. I had to wait until after persons in the waiting room get serviced first. More

Very professional and caring people that work here - Arnita Wilson is the exception. She is kind, very patient, wonderful to talk to - understands customers like me that are just okay with new technol Arnita Wilson is the exception. She is kind, very patient, wonderful to talk to - understands customers like me that are just okay with new technology - never pushy and seems to look out for her customers. I hope she will still be there in another three years!!! More

My wife has had nothing but frustration dealing with your Service Department. Everyone she calls they put her on hold for an incredible length of time and are not helpful at all. They transfer her to voicema Service Department. Everyone she calls they put her on hold for an incredible length of time and are not helpful at all. They transfer her to voicemails and she hardly ever gets a live person on the phone when calling. She recently a recall notice on her 2916 BMW diesel wagon and can’t get anyone there to make the required appointment to take care of the recall fix. If there was another BMW dealer near us (Easton) believe me we would call them. Unhappy in Easton. Philip Russell 410-310-2854 More

Very helpful. I knew what I wanted so there wasn't much to say. Mr. Thomas was very helpful. I knew what I wanted so there wasn't much to say. Mr. Thomas was very helpful. More