BMW of Annapolis

The dealership is unorganized on the backend, I was told a car was available at a certain price but when my buyers order had been sent to me the base price of the car went up almost 1/3 of the cars price. T a car was available at a certain price but when my buyers order had been sent to me the base price of the car went up almost 1/3 of the cars price. The team is not very professional, I waited 45 minutes by the time I walked into the dealership to receive any type of help. I would heavily recommend buying a BMW or whatever car elsewhere and if you find a car you like here PAY ATTENTION TO THE BUYERS ORDER. More

Dropped of car this morning for service with a promise of a loaner when I made the appointment. The service manager Eric was the most unprofessional service manager I’ve ever encountered. Their problem of no a loaner when I made the appointment. The service manager Eric was the most unprofessional service manager I’ve ever encountered. Their problem of not having a loaner was my problem. I was told I can’t help you if we don’t have a car. After driving all the way to Annapolis, waiting 45 mins and had to be home to watch granddaughter at 0830. This now became my problem to solve!!! Bad business Annapolis service -you never make a customer wait 45minutes to say no loaner. I was the second customer there at 7am. No excuse. Shameful!! The service manager needs to learn customer service skills!! The end result- I asked for my car back after waiting 45 minutes, being told “I can’t do anything if we don’t have a car”, due to the fact the Mis-management of this department. More

Unfortunately, I have to echo other concerns with the service department's mismanagement. It seems as though whoever is scheduling their appointments has no communication with their actual service depart service department's mismanagement. It seems as though whoever is scheduling their appointments has no communication with their actual service department, based on contradictory information when arriving at the dealership. Outside of that disappointing experience, I was also guaranteed a loaner for my appointment, yet the representative from Enterprise was late by more than 30 minutes. Annapolis at this time of morning is not a great experience, so another 30 minutes out of my workday was even more frustrating as traffic continued to build. I understand the business side of selling all of your used vehicles because the market's hot, but you should be able to keep appointments on time, and have enough vehicles for your customers. Thank you More

Bryan Hidalgo made what can sometimes be a stressful situation (buying a new vehicle) a very pleasant one. He went over and above to make me feel welcome and taken care of, from the time I walked in to situation (buying a new vehicle) a very pleasant one. He went over and above to make me feel welcome and taken care of, from the time I walked in to test drive to the time I drove off with my new BMW, and everywhere in between. Him and his team were extremely professional, helpful and most welcoming. BMW of Annapolis not only offers "Sheer Driving Pleasure" but also "Sheer Dealing Pleasure". Kudos to you all! More

Great service, Andy was a great help from beginning to end with purchase of vehicle end with purchase of vehicle More

Literally the quickest my family has ever bought a car! Service was nice and quick Service was nice and quick More

BMW of Annapolis was great. Our salesman, Thomas Bedell, made the process quick and easy. made the process quick and easy. More

Excellent service from start to finish! Truly impressed and satisfied with the experience. Definitely recommend. and satisfied with the experience. Definitely recommend. More

BMW of Annapolis has been very helpful assisting me with the purchase of my vehicle. Arnita Wilson (Sales Agent) was a great communicator and answered all questions I had! She even checked in on me via emai the purchase of my vehicle. Arnita Wilson (Sales Agent) was a great communicator and answered all questions I had! She even checked in on me via email after the purchase. I felt important and cared for by the entire Annapolis staff. The customer service was phenomenal. Thank you! More

Excellent service during our entire buying experience. Thomas and Richard were top notch in listening to our concerns and providing everything as promised. They went above and beyond any dealership I’ve w Thomas and Richard were top notch in listening to our concerns and providing everything as promised. They went above and beyond any dealership I’ve worked with in 20 plus years of buying cars. We’ll be back for sure. More