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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
957 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 957 reviews

March 14, 2025

I’ve been working with Bryan Hidalgo for the past several years and have received excellent service him and the BMW staff. More

by jmcdowell1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
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Mar 17, 2025 -

BMW of Annapolis responded

Hi, we're happy you found Bryan to be so supportive during your experience here at BMW of Annapolis. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 13, 2025

Jeremy was super helpful, made sure my car was done on time, and communicated very well throughout the whole process! More

by shearoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Miller
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Mar 15, 2025 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2025

The dealership is being remodeled and the Service department is in temporary facilities despite that they have done everything possible to make the customer waiting area as comfortable and functional More

by ianvjones21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Mar 16, 2025 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

March 11, 2025

Service Advisor Nicholas Tomasko and Technician Cesar Hernandez, finally remedied my recurring tire pressure issues. Nicholas, specifically was masterful in his professionalism and friendly customer ser More

by dckat23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Tomasko
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Mar 14, 2025 -

BMW of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Nicholas and Cesar here at BMW of Annapolis! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

Appointment on time , maintenance done quickly, car cleaned thoroughly. Excellent service by all staff. Thanks More

by pmccloud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Mar 15, 2025 -

BMW of Annapolis responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 10, 2025

Terrible customer service , hard to mess up an oil change , but they did . Disappointed to say the least . More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
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Mar 13, 2025 -

BMW of Annapolis responded

I’m sorry for the inconvenience you faced. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at efischer@mybmwannapolis.com. Your cooperation will help us resolve this issue promptly. Thank you. Eric Fischer Service Manager

March 10, 2025

The Service Department goes out of their way take care of your needs. Everything is explained every step of the way so there are no surprises. More

by egoedeke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kozora
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Mar 13, 2025 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2025

No communication- multiple delays - car sat not being worked on - only responded when I pushed extremely hard More

by Keshmo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dillon
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Mar 14, 2025 -

BMW of Annapolis responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at the information provided below so we can work toward a resolution. Eric Fischer Service Manager BMW and MINI of Annapolis Direct line- 443-603-0520 efischer@mybmwannapolis.com

March 08, 2025

Amazing, easy experience. They communicated well, accommodated my needs, and just made the buying experience exactly what I hoped for. More

by ericd306
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Alexis
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Mar 10, 2025 -

BMW of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 08, 2025

Nice service! Easy to deal with and on time. Would recommend them to anyone with a BMW! More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Mar 10, 2025 -

BMW of Annapolis responded

Hi Jim, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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