BMW of Annapolis

This was my first BMW purchase and Andy Alexis was my salesperson. He was absolutely wonderful. He made sure all the paperwork details were completed. Thank You, Andy. salesperson. He was absolutely wonderful. He made sure all the paperwork details were completed. Thank You, Andy. More

Andy Alexis was the best sales person to deal with! He was comfortable negotiating via text and in person. Very responsive and gave me time and space to find exactly what I was looking for in a new car. was comfortable negotiating via text and in person. Very responsive and gave me time and space to find exactly what I was looking for in a new car. The process was not stressful at all and he was accommodating to my busy schedule. He knew that I did my research and we were both satisfied with the price negotiated. More

Andy Alexis is first an awesome human being who is compassionate and straightforward. Our family has worked with him for over 12 years and purchased several BMW models. I’ve observed him as he’s work compassionate and straightforward. Our family has worked with him for over 12 years and purchased several BMW models. I’ve observed him as he’s worked with other clients and trusted him from day one as he is always professional, polite and we love him. Fair and very honest and we tell and will tell all our friends looking for a BMW to ask for Andy. More

Andy has been my constant through all of my deals for the past 12 years. I trust him 100% and he has never steered me wrong, always gotten me the best deals. He’a an amazing salesman and I consider him a t past 12 years. I trust him 100% and he has never steered me wrong, always gotten me the best deals. He’a an amazing salesman and I consider him a true friend. More

This dealership is not trustworthy!!!!! After, negotiating a few deals the finance officer changed some of the information we agreed upon on our contract without us (my husband and I) knowing. We negotiating a few deals the finance officer changed some of the information we agreed upon on our contract without us (my husband and I) knowing. We were charged fee that we should not have been charged. After, several attempts over the last year to receive back these fees, the dealership still has not reimbursed the fee. The fee was at least $2000. We were going to hire a lawyer to solve this matter but will just be out of more money. So, Warning!!!!!!!!!!!!!!!!! Make sure you read each document with a fine tooth comb, even after it appears they are giving you a better deal. More

Best dealer I have ever worked with! Excellent and transparent experience from initial contact all the way through signing. Andy Alexis was tremendously helpful and I am very happy with the lease of m transparent experience from initial contact all the way through signing. Andy Alexis was tremendously helpful and I am very happy with the lease of my BMW 3 series. Thank you again, Andy and BMW of Annapolis! More

Andy was excellent! He helped me get a good price but also being straight up about everything with the car. I love my vehicle and couldn’t be happier with the experience. also being straight up about everything with the car. I love my vehicle and couldn’t be happier with the experience. More

Recently leased a 2021 5 Series. Seem less transaction. Great Service. Worked with Hunter Lappen who was very professional they were able to secure a vehicle in a timely manner Great Service. Worked with Hunter Lappen who was very professional they were able to secure a vehicle in a timely manner More

Great service from sales, finance to parts. This is my third vehicle from the dealership. This will always be my dealership of choice for my family. third vehicle from the dealership. This will always be my dealership of choice for my family. More

Update: Due to my frustration with the service, I reached out to the Eric Fischer (Service Manager), who was very nice and understanding. He wanted to help rectify the issues I had and make things right, whi out to the Eric Fischer (Service Manager), who was very nice and understanding. He wanted to help rectify the issues I had and make things right, which was the proper thing to do. I decided to reconsider and take the offer. I'm glad I did. Things were a lot smoother and my car was serviced. I have reconsider taking my car to BMW Annapolis in the future. Thank you. Service is a challenge at this location. Had to returned twice for minor service that was not completed the first visit nor the second. There was transparency issues as well as communication. Manufacture recalls were not address, overcharged and had to be refunded, and a rescheduled service date was entered incorrectly after returning a second time (due to the service advisor- Jane). I refused to reschedule and decided to schedule at a different location. I'm not sure what exactly is going on at this location, but this location can be a complete mess in regards to customer service. The service advisors are pleasant but not savvy. Be sure to verify everything. More