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BMW of Annapolis

Annapolis, MD

4.7
971 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 971 reviews

May 13, 2020

My experience with BMW of Annapolis was outstanding today. The advisor checked my car in quickly and the service was speedy and the work performed was also excellent. Great job BMW of Annapolis!! More

by Babyboy
Recommend Dealer
Yes
Employees Worked With
Robert Kozora
May 13, 2020 -

BMW of Annapolis responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 08, 2020

Brought my 335d in for scheduled brake fluid replacement. Rob got me scheduled the same day, car ready (and washed) in the promised 1 1/2 hours. Excellent service More

by Kim
Recommend Dealer
Yes
Employees Worked With
Rob
May 13, 2020 -

BMW of Annapolis responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 07, 2020

Did a great job on scheduled service BUT I brought it in for a leaking roof. Despite being CPO, they wanted $650 to just look at it. Amazing to me that a $75,000 car is expected to have a leaky roof! Doing More

by SMLJeep
Recommend Dealer
Yes
Employees Worked With
Bryan
May 13, 2020 -

BMW of Annapolis responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 05, 2020

I've been to this dealership on three separate occasions within the last six months for new tires (run-flats with a stuck screw) and EVERYTIME has been a pleasant experience for me. I'm surprised to have r More

by HCortes
Recommend Dealer
Yes
Employees Worked With
Robert
May 06, 2020 -

BMW of Annapolis responded

Thank you for being our customer, we appreciate your kind words!

April 22, 2020

The service was good, however they didn’t wash my car did the work but gave me back the car Dirty very dirty. You think they could of washed it not great service. More

by JVample
Recommend Dealer
Yes
Employees Worked With
Robert
Apr 23, 2020 -

BMW of Annapolis responded

Thank you for the feedback. We thank you for your business and look forward to your next visit!

March 17, 2020

Awful service, even worse customer care I have had my car serviced at BMW of Annapolis exactly three times. And each and every time, I have had to take the car back because the service was More

by Mel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Fischer service manager
Mar 18, 2020 -

BMW of Annapolis responded

Thank you for speaking with us. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at efischer@mybmwannapolis.com. Eric Fischer General Manager

March 03, 2020

Service Shop Scams I've taken my under-warranty BMW to this service center for more than 3 years. They are usually polite, and it's great to be able to get a loaner car More

by SLudlum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric (manager) is who the emails came from.
Mar 13, 2020 -

BMW of Annapolis responded

Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Eric Fischer Service Manager efischer@mybmwannapolis.com

February 22, 2020

BUYER BEWARE For over 9 yrs I have owned 3 new BMW vehicles from various dealerships and I have never experienced customer service, such as what I received from th More

by silkieve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arnita Wilson
Feb 22, 2020 -

BMW of Annapolis responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Richard Saah General Sales Manager rsaah@mybmwannapolis.com

February 18, 2020

The Worst BMW Dealership still around Leased, serviced one 3 series and three 5 series from this terrible dealership because it was closest to my home. its shop rarely fixed everything tha More

by rhallow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service manager, assistant service manager
Feb 22, 2020 -

BMW of Annapolis responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Fischer Service Manager 410.349.2560 efischer@mybmwannapolis.com

February 09, 2020

Anyone reading this I would advise not going to BMW of Annapolis. Only because the lowest rating available is ONE star otherwise I would have given the dealer no star. I inquired about a vehicle listed More

by Amit56
Recommend Dealer
No
Employees Worked With
Na
Feb 22, 2020 -

BMW of Annapolis responded

I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you. Richard Saah General Sales Manager rsaah@mybmwannapolis.com

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