BMW of Annapolis

BMW of Annapolis is my go to dealer, Great service and outstanding customer service. Attentive to the customers needs. I would recommend only this dealership. outstanding customer service. Attentive to the customers needs. I would recommend only this dealership. More

Had issue with my vehicle, Spoke with the service manager He helped me work it out, excellent customer service. Kudos to the manager and Justin manager He helped me work it out, excellent customer service. Kudos to the manager and Justin More

Outstanding Service Experience! I brought my car in for a unique, potential warranty issue, not sure if it would qualify as a warranty repair. After an in-depth and informative conversation with the Servi a unique, potential warranty issue, not sure if it would qualify as a warranty repair. After an in-depth and informative conversation with the Service Manager, Eric, it was determined my issue could be covered. My car was taken care of with utmost care and returned in a prompt manner. More

My experience with BMW of Annapolis was outstanding today. The advisor checked my car in quickly and the service was speedy and the work performed was also excellent. Great job BMW of Annapolis!! today. The advisor checked my car in quickly and the service was speedy and the work performed was also excellent. Great job BMW of Annapolis!! More

Brought my 335d in for scheduled brake fluid replacement. Rob got me scheduled the same day, car ready (and washed) in the promised 1 1/2 hours. Excellent service Rob got me scheduled the same day, car ready (and washed) in the promised 1 1/2 hours. Excellent service More

Did a great job on scheduled service BUT I brought it in for a leaking roof. Despite being CPO, they wanted $650 to just look at it. Amazing to me that a $75,000 car is expected to have a leaky roof! Doing for a leaking roof. Despite being CPO, they wanted $650 to just look at it. Amazing to me that a $75,000 car is expected to have a leaky roof! Doing research, I learned this is a common issue with BMW. Their engineers should figure out a way to prevent it. More

I've been to this dealership on three separate occasions within the last six months for new tires (run-flats with a stuck screw) and EVERYTIME has been a pleasant experience for me. I'm surprised to have r within the last six months for new tires (run-flats with a stuck screw) and EVERYTIME has been a pleasant experience for me. I'm surprised to have read so many negative reviews for other services. More

The service was good, however they didn’t wash my car did the work but gave me back the car Dirty very dirty. You think they could of washed it not great service. the work but gave me back the car Dirty very dirty. You think they could of washed it not great service. More

Awful service, even worse customer care I have had my car serviced at BMW of Annapolis exactly three times. And each and every time, I have had to take the car back because the service was I have had my car serviced at BMW of Annapolis exactly three times. And each and every time, I have had to take the car back because the service was incomplete or simply not performed. I have driven BMWs for 17 years. This is the only service facility I have ever had a problem with. The first time was to eliminate a rattle in the sunroof of my X3. The car was returned, and the rattle was still there. NO CHANGE. I took the car back to learn that no one had even bothered to drive the car after the repair. The shop foreman drove it, realized nothing had changed, and made some additional corrections. That fixed it. The second time was for a coolant leak. They told me they replaced an expansion tank and tested it. Exactly four weeks later my light came on again. They "assured" me it was a sensor problem. It wasn't. There was a leak in a hose connection this time. Why, if they tested that after the initial repair, this did not show up is a mystery to me. I had the oil changed while the car was there. I drive a diesel, and when the oil is changed so is the diesel exhaust fluid. They said they changed it, and even charged me for it. I put the car on the road, and on my way home got a warning light that it was low on diesel exhaust fluid and would not start in 1000 miles, By the time I got home I had 400 miles left before not starting. I missed an important meeting because I had to return to the dealership. They "assured" me it was a sensor problem. It wasn't. The service technician simply DID NOT replace the fluid he had charged me for and which he had indicated he replaced. Worse, a service rep I was dealing with refused to listen to my simple request to see if it had been replaced, and instead, insisted I would have to wait at least an hour and a half to even have the car looked at. Another service rep overheard that, took my key, and in ten minutes returned it and told me to fluid was never put in the car as I had suspected. Literally, every time I have taken my car there I have had to go back because the service was not checked over. I have never experienced such levels of absolute incompetence and disregard for customer care. I am surprised the service department gets any business at all. If you care about your car, please take it somewhere else for service. More

Service Shop Scams I've taken my under-warranty BMW to this service center for more than 3 years. They are usually polite, and it's great to be able to get a loaner car I've taken my under-warranty BMW to this service center for more than 3 years. They are usually polite, and it's great to be able to get a loaner car easily. While under warranty, most of the repairs were, of course, covered by the shop, so I didn't have to think twice to have them done. However, I now know that the few that weren't under warranty should have been red flags in my book and I should have gotten them checked out elsewhere (hello wire that was partly chewed by a rodent that cost a whopping $250 to fix!) Recently I got a notification from "efisher" at the service center saying my car was due for a regular servicing. I went online and couldn't figure out what that servicing was, and the agent on the phone couldn't figure it out either. But there was an airbag recall, so I took it in for that. When I took it in, they told me it was also slightly overdue for a $165 all-point checkup, which I agreed to have done. The check-up came back saying I needed over $2,000 of repairs, including replacing the engine oil filter housing gasket, replacing the valve cover gasket, and performing an engine coolant exchange service (normally needed on cars with 100K+ miles; mine has only 60K). So, I politely paid for the inspection and said I would take the car elsewhere for a second opinion . . . which is when the service agent somewhat sheepishly told me that the engine oil seep wasn't that bad, just starting, a little wet. Hmmm. So, I took it to a local shop that fixes my friend's BMW and is known to be honest, and they told me--you guessed it--that my car needs exactly $ZERO of repairs. The "engine oil seep" is probably just dirt from the road combined with a few spots of oil that could have gotten there when the oil was changed, etc. And zero need for a coolant exchange--coolant is NOT "discolored" like they said. Folks, this is disturbing. My first servicing post-warranty, and they try to scam me out of $2K for unneeded repairs?! I may be a female, but I am not completely stupid when it comes to car repairs. My advice: unless their service center is covering the repair or recall on their own dime, TAKE YOUR CAR SOMEWHERE ELSE TO BE SERVICED AND CHECKED OUT. (And may I recommend Harbor Auto Center on Generals Highway?) Oh, and yesterday I received an email from "efisher" about a recall that needs handling on the vehicle. But it appears that is the recall they fixed for me last week. Hmmm. ?! I was actually thinking of buying a newer, under-warranty BMW from this dealership, but you better believe I will be looking elsewhere when I'm ready to buy my next car. More