BMW of Annapolis

Always prompt service with reasonable charges and complete explanations. Waiting area was comfortable and clean. complete explanations. Waiting area was comfortable and clean. More

Dealership and staff were friendly and knowledgeable and offer different options for vehicle maintenance and care. offer different options for vehicle maintenance and care. More

The signage was easy to follow for my first time visit. They acknowledged me right away even though they were busy. Professional and efficient. Clean. Generous complementary snack bar. The neighborhood has They acknowledged me right away even though they were busy. Professional and efficient. Clean. Generous complementary snack bar. The neighborhood has sidewalks for a safe walk if you’re waiting. More

A little disappointed. Oil change at 9:15 am. Got out at 11:55 am Oil change at 9:15 am. Got out at 11:55 am More

Excellent service and terrific staff. Always helpful and informative and always very professional. We appreciate the great help. Always helpful and informative and always very professional. We appreciate the great help. More

I appreciate the excellent service, completed in a timely manner. While waiting was able to test drive a new car and was offered a military discount when service was complete! manner. While waiting was able to test drive a new car and was offered a military discount when service was complete! More

Ben is a great guy and a very knowledgeable sales person who helped me by answering all my questions so I could zero in on the exact configuration of my new ride. Totally appreciate Ben’s low key approach w who helped me by answering all my questions so I could zero in on the exact configuration of my new ride. Totally appreciate Ben’s low key approach which suits my personality as opposed to the usual attempt at dealerships to go hard for the kill. More

The service department seems to be struggling a bit with overwhelming volume. A repair that should have taken a few hours ended up taking 4 days. The service advisors were openly complaining that they are b overwhelming volume. A repair that should have taken a few hours ended up taking 4 days. The service advisors were openly complaining that they are being forced to handle too much volume and the shop is very backed up. More

The desks for the Service Department were understaffed and the communications about the service of my car were not helpful. and the communications about the service of my car were not helpful. More

Excellent service and considerate staff. Very helpful. Needed custom tires which were arranged for in advance. Wasn't in a rush, and though they were out of loaners, they did arrange an Uber Very helpful. Needed custom tires which were arranged for in advance. Wasn't in a rush, and though they were out of loaners, they did arrange an Uber drive home at their expense. Great! Thank you. More