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BMW of Annapolis

Annapolis, MD

4.6
1,296 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 1,296 reviews

December 01, 2023

Grant was a pleasure! ! All paperwork was accomplished quickly and efficient by Dave the business manager More

by Chrise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant
Dec 06, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! We are thrilled that Grant and Dave provided you with a pleasurable sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 01, 2023

Great service and big shout-out to Nick for keeping me informed and up to date on the status of my vehicle. More

by 3505ebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Dec 02, 2023 -

BMW of Annapolis responded

That's wonderful to hear! Keeping you informed and updated on the status of your vehicle is a sign of excellent service. It's great that Nick made sure you were well-informed throughout the process. Thank you for your business!

November 30, 2023

I’m on my 3rd BMW from here. Sales and service have always been exceptional. More

by bbresslin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
Dec 02, 2023 -

BMW of Annapolis responded

That's fantastic to hear! Building a longstanding relationship with a dealership that consistently provides exceptional sales and service can make car ownership a much more enjoyable experience. Thank you for your business!

November 28, 2023

I was looking to purchase a used vehicle offered by BMW of Annapolis Upon arrival I was greeted warmly by several people. I introduced myself and asked to speak with the salesperson who I had an appointmen More

by Robb7346
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Shapiro
Dec 01, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! At BMW of Annapolis, your satisfaction is our ultimate goal and we are pleased to hear that Jason was able to provide you with an exceptional sales experience! Thank you for the recommendation. We look forward to the opportunity to assist you again in the future!

November 26, 2023

Customer service is great to compare to the one I visited in Laurel. Less hassle very helpful. More

by TESS NIVEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 01, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! We are thrilled to have provided you with a hasselfree sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

Great service and commitment to customer’s needs. Advisors are committed to great customer care. More

by Sigma4Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte and Nick
Dec 01, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Professional service staff both the service advisers and the shop. Service staff members are very personable and the IT system capabilities are used to their and the clients advantage. Results and inf More

by JSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte
Jan 10, 2024 -

BMW of Annapolis responded

Thank you for your kind words! We are thrilled to hear that our team's professionalism and IT system are providing a positive experience for you and our other clients. We appreciate your loyalty and look forward to serving you again and again! Thanks for choosing us.

November 20, 2023

I visited for a recall issue. New to area. Appointment scheduled within a week I’d contact. Estimated time 4 hours. Arrived at appointment time car quickly taken into shop. Comp More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Dec 05, 2023 -

BMW of Annapolis responded

It's fantastic to hear about your efficient and positive experience at BMW of Annapolis for your recall issue! Getting the appointment quickly, having the safety inspection completed alongside the recall, and leaving with a washed car within an hour and a half of your arrival really speaks to our efficiency and dedication to customer service. Courteous staff undoubtedly adds to the overall positive experience. Thank you for your business!

November 17, 2023

A quick diagnosis of the problem, and a thorough checkup of the cars other systems More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Phipps, service advisor
Nov 17, 2023 -

Robbie responded

Excellent service at this dealership. Mr. Justin Phipps, service advisor is great at explaining the cars needs when brought in. I have given thought to trying the local foreign car repair shops, but always opt for Annapolis BMW.

November 16, 2023

They are always professional kind and courteous. They helped me when I needed a miracle and they came through for me! I will be forever grateful! More

by Jenn R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Alexis and Dave Mier
Dec 02, 2023 -

BMW of Annapolis responded

It's heartwarming to hear about the positive impact we had on your experience! Professionalism, kindness, and exceptional service can truly make a lasting impression. Congratulations on your new vehicle!

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