BMW of Annapolis

Family Atmosphere I had a very warm reception when I arrived. I was treated like I was apart of their family. My Service Consultant (Alan Mickinak) was very knowledge I had a very warm reception when I arrived. I was treated like I was apart of their family. My Service Consultant (Alan Mickinak) was very knowledgeable and focussed on ensuring I was well taken care of. Alan's customer service skills were exceptional. More

Superb service! I worked with Shane. He was polite, courteous, p and a perfect gentleman. He answered all of my questions and was very patient. Thank you! I worked with Shane. He was polite, courteous, p and a perfect gentleman. He answered all of my questions and was very patient. Thank you! More

Service was excellent Very patient with customers and excellent service. They are honest too. Shane is great!!! Have good suggestions and was very friendly. Shane got back Very patient with customers and excellent service. They are honest too. Shane is great!!! Have good suggestions and was very friendly. Shane got back with as soon as possible. Overall excellent service. More

Maintenance I took my car X5 in for front brake pd replacements. Everything went well and the car was completed within the time I expected. The loaner was great a I took my car X5 in for front brake pd replacements. Everything went well and the car was completed within the time I expected. The loaner was great as it was nice and clean. Everyone there was pleasnt and welcoming. Alan did a great job as my service provider. More

Service Quality of service received from general manager was excellent. Steven provided the level of support expected and exceeded my expectations. I look for Quality of service received from general manager was excellent. Steven provided the level of support expected and exceeded my expectations. I look forward to future visits. More

Great car experience Always a great experience and I’ll always come back. Always helpful and explains everything in detail. Very convenient with loaners and quality of ser Always a great experience and I’ll always come back. Always helpful and explains everything in detail. Very convenient with loaners and quality of service More

mini service review Rsalmon Mini did a great job on identifying my problem. I was well informed by Robert my service advisor. Unfortunately, I was not able to get my car programm Mini did a great job on identifying my problem. I was well informed by Robert my service advisor. Unfortunately, I was not able to get my car programmed to cease showing I need an oil change when in fact I do not. This is due to the fact that I have exceeded the number of oil changes. However the good part about all of this simply means mini countryman cars are great vehicles. I have 241.000 miles. If you take care of them, they will run for a long time. Robert and the staff investigated my issue and did not charge me. I am grateful for the diligent efforts to help keep my mini running Thanks Robert More

Mini service department Mini of Annapolis has provided excellent service work on our Countryman. Robert, the service expert has made sure that all reccomended items were per Mini of Annapolis has provided excellent service work on our Countryman. Robert, the service expert has made sure that all reccomended items were performed in a very timely manner. From the time we step through the door until motoring away, we have been completely satisfied with the service, scheduling, and all personnel. Thank you for a continuing job well done! More

Very helpful and flexible They told me what I needed done and how much it would cost. Service was excellent. My advisor kept me informed and respected my schedule. They told me what I needed done and how much it would cost. Service was excellent. My advisor kept me informed and respected my schedule. More

Routine service Very organized and efficient . I picked up my car on time. Very pleased with the body shop and the minor repsir that was done. Thank you Very organized and efficient . I picked up my car on time. Very pleased with the body shop and the minor repsir that was done. Thank you More