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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
1,296 Reviews
Call Dealership (410) 349-9312
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31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 1,296 reviews

November 14, 2023

My experience at the dealership was wonderful Dante displayed excellent service while I waited for my vehicle. More

by nutterjasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
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Dec 01, 2023 -

BMW of Annapolis responded

It's fantastic to hear that you had a wonderful experience and that Dante provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

The service advisors, Justin Phipps and Robert Koroza, work together as a team by answering questions about my car which has unique wheels and tires. The winter wheels and tires look better than I expect More

by hughjmeyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin "JP" Phipps and Robert Kozora
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Dec 02, 2023 -

BMW of Annapolis responded

That's great to hear about your positive experience with Justin and Robert at the service department! Their collaborative effort in addressing your questions about unique wheels and tires and ensuring the winter wheels and tires met your expectations for the i3S is truly commendable. Thank you for your business!

November 01, 2023

Everyone I’ve ever dealt with over the past five years has been professional and the experience has been fantastic More

by Mart Belenky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Dontae
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Dec 01, 2023 -

BMW of Annapolis responded

It's wonderful to hear about your consistently positive experiences over the past five years! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

Nicholas from the service department was very professional, friendly and helpful even when I showed up without appointment he didn’t hesitate to help me get the car fixed the same day. More

by Jrod4486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Print
Dec 02, 2023 -

BMW of Annapolis responded

Nicholas's professionalism and willingness to assist, even without an appointment, speaks volumes about the quality of service at BMW of Annapolis. It's great to hear that he was able to help you promptly and get your car fixed on the same day. Thank you for your business!

October 30, 2023

Jane King had an attitude, didn’t return my call or reply to my text. It took leaving two vm and 3 hours later for her to get back to me. Surprise surprise she recommended to replace 2 of my tires ($750+) It More

by hana.holbrook
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane King
Print
October 29, 2023

Service was prompt and they provided replacement equipment under the full service contract with any hesitation. More

by sfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Print
Dec 01, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

The service is exemplary at BMW of Annapolis - the staff is responsive and I always feel confident my car is in the best hands! More

by dawnleerubin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, Jane
Print
Nov 01, 2023 -

BMW of Annapolis responded

Experiencing exemplary service at BMW of Annapolis with responsive staff who make you feel confident about your car's care is a great endorsement. Thank you!

October 27, 2023

I have a few complaints about my recent service at the dealership. I brought my vehicle in for a noise in the rear passenger side wheel and it took three weeks to find out it was the brakes. My vehicle s More

by rwilburn214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dontae
Print
October 26, 2023

Professional work every time & every aspect of the work always professional,on time clean, fast ,assertive, More

by jeffreyproctorjr J.PROCTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Print
Oct 31, 2023 -

BMW of Annapolis responded

It's great to hear that you consistently receive professional work in every aspect of the service. The attributes you mentioned, including professionalism, on-time service, cleanliness, speed, and assertiveness, contribute to an excellent overall experience. Your feedback is appreciated.

October 26, 2023

Great service, professional, considerate of customer time and focused of needs of my car. Awesome More

by Elizabeth Frink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae. & Nickolas
Print
Oct 31, 2023 -

BMW of Annapolis responded

We are delighted to hear that you received great professional service, considerate of your time, and focused on the needs of your car. An excellent service experience can make a significant difference in the overall maintenance and care of your vehicle. Your positive feedback is greatly appreciated!

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