Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Annapolis
Annapolis, MD
1,219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,219 reviews
July 07, 2023
Work wasnt done the first trip and have to re schedule another which was pain being on hold for more than 30 minutes. Loaner car wasn't in the same category as the car being repaired. another which was pain being on hold for more than 30 minutes. Loaner car wasn't in the same category as the car being repaired. More
by caesar.ulsano
Employees Worked With
Dont remember
July 05, 2023
When I arrived at my appointment…. I did not have to wait. I was helped immediately by a very friendly and professional person. He was also very knowledgeable and went over all the I did not have to wait. I was helped immediately by a very friendly and professional person. He was also very knowledgeable and went over all the repairs that were going to take place More
by Anita
Employees Worked With
Dontae Butler .. the service adviser took the time and explained the needed repairs and cost
July 02, 2023
Work is great but communication was very poor. No one answered texts or phone calls. I left my car on Friday and didn’t hear from dealership until Tuesday. 70 minutes on hold with never getting No one answered texts or phone calls. I left my car on Friday and didn’t hear from dealership until Tuesday. 70 minutes on hold with never getting through. No ability to leave a message. More
by Grammycw1
Employees Worked With
Bryan
July 01, 2023
Brian was a great help in getting my car serviced today. Pointed out it was not due for a new cabin air filter and took the time to ask me questions and make suggestions. He also has a very friendly demeano Pointed out it was not due for a new cabin air filter and took the time to ask me questions and make suggestions. He also has a very friendly demeanor. Appreciated his service today. More
by Cookie
Employees Worked With
Brian
June 29, 2023
The two great attractions of the service department are loaner vehicle program and reasonable cost of service. And their service personnel are the best I have encountered anywhere. loaner vehicle program and reasonable cost of service. And their service personnel are the best I have encountered anywhere. More
by Stevek
Employees Worked With
Nicholas Tomasko
June 28, 2023
We love the experience at BMW Annapolis. They are customer centric, professional and fair. We are repeat customers because of this. Every department is staffed with qualified people who a They are customer centric, professional and fair. We are repeat customers because of this. Every department is staffed with qualified people who are dedicated to great customer service. More
by Lindirugg
Employees Worked With
Justin in service. Steve Daly GM
