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BMW of Annapolis

Annapolis, MD

4.6
1,296 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 1,296 reviews

September 04, 2023

Customer service was excellent from the start. The dealership was clean and well stocked. My service advisor Jeremy Miller was friendly and professional and knowledgeable. My car was serviced More

by Don'tworrybehappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Miller
Sep 10, 2023 -

BMW of Annapolis responded

We're glad you had such a wonderful experience with us!

September 02, 2023

My experience at this dealership was easy, non-stressful, and I got exactly what I came in for at the price I was expecting. The salesman put me at ease right away and took me through the process one step at More

by cawleysw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Brown, Jr
Sep 07, 2023 -

BMW of Annapolis responded

Thank you for choosing BMW of Annapolis and congratulations on your new vehicle! We are thrilled to hear that we were able to provide you with an excellent sales experience. It is great to know that our sales staff exceeded your expectations. We look forward to the opportunity to serve you again.

September 02, 2023

The salesman made the experience easy and stress free. He was great. I found the car I wanted in your website and came in for a test drive. He and the finance person were helpful through the whole process More

by cawleysw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Brown, Jr
Sep 07, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! We are grateful for your kind words and thrilled to hear that you had an exceptional experience with our sales staff at BMW of Annapolis. Our team takes pride in ensuring your satisfaction with any services we provide. Your business and continued patronage are highly valued. We look forward to providing you with exceptional service in the future.

September 01, 2023

Grant Maurer has excellent customers services . I will definitely recommend him to anyone looking to purchase a car . More

by Bernadettemohammed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Maurer
Sep 01, 2023 -

Bernadettemohammed responded

Best experience purchasing a car !

September 01, 2023

Bryan was great and personable. Because of him, I will return to purchase from BMW Annapolis next year. More

by Stephanietmba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan and Alexis
Sep 05, 2023 -

BMW of Annapolis responded

Thank you for your kind words for our staff, we appreciate it!

August 30, 2023

Service was great! Jeremy and logan helped me right away. I was in and out within an hour of my car getting serviced. More

by Dwall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy&Logan
Sep 05, 2023 -

BMW of Annapolis responded

Thank you for acknowledging Jeremy and Logan! It is always great to hear our associates recognized for their professionalism. We appreciate the Five Star review! We look forward to assisting you again.

August 30, 2023

4 hours yes 4 hours for an oil change. 7:45 apt 4 hours later I’m done. Unexceptable! More

by edarnold35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
August 30, 2023

Their service department is second to none. They have always gone above and beyond to not only service my vehicle, but to educate me as well. More

by theronhudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Sep 06, 2023 -

BMW of Annapolis responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Sep 07, 2023 -

theronhudson responded

Jeremy has been informative and made sure that before I make the almost 2 hour trip to the dealership, that my parts are there so that there is not a wasted trip. Thanks BMW of Annapolis.

August 29, 2023

Very well run dealership with a great staff. This was my second new BMW from Annapolis BMW and I will buy my next new BMW here as well. More

by d.anderson.cmsgt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Allen
Sep 06, 2023 -

BMW of Annapolis responded

Thank you for the Five-Star review and for choosing BMW of Annapolis. We were pleased to hear that we provided you with an excellent sales experience. We appreciate your business and look forward to serving you again.

August 29, 2023

I don’t believe my oil was reset as it reads 3300 until service due More

by rjwilburn_34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh P
Aug 30, 2023 -

BMW of Annapolis responded

Thank you for your feedback about your oil light because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Steve Daly General Manager sdaly@mybmwannapolis.com

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