BMW of Annapolis

My son purchased an X2 with low mileage and only a couple years old. They sold him the car knowing there was a problem with the headlight and a promise to fix it. Water in the headlight that a mechanic say years old. They sold him the car knowing there was a problem with the headlight and a promise to fix it. Water in the headlight that a mechanic says could short out the whole electrical wiring. Its been weeks now in the shop and they gave him a new car as a loaner. They want their new car back but will not give them a different loaner. They want him to drive the car they sold him and risk damage to the car. How does a reputable dealer survive with service like this. More

I should have been told that because I received a loaner I had to wait until after persons in the waiting room get serviced first. I had to wait until after persons in the waiting room get serviced first. More

Very professional and caring people that work here - Arnita Wilson is the exception. She is kind, very patient, wonderful to talk to - understands customers like me that are just okay with new technol Arnita Wilson is the exception. She is kind, very patient, wonderful to talk to - understands customers like me that are just okay with new technology - never pushy and seems to look out for her customers. I hope she will still be there in another three years!!! More

My wife has had nothing but frustration dealing with your Service Department. Everyone she calls they put her on hold for an incredible length of time and are not helpful at all. They transfer her to voicema Service Department. Everyone she calls they put her on hold for an incredible length of time and are not helpful at all. They transfer her to voicemails and she hardly ever gets a live person on the phone when calling. She recently a recall notice on her 2916 BMW diesel wagon and can’t get anyone there to make the required appointment to take care of the recall fix. If there was another BMW dealer near us (Easton) believe me we would call them. Unhappy in Easton. Philip Russell 410-310-2854 More

Very helpful. I knew what I wanted so there wasn't much to say. Mr. Thomas was very helpful. I knew what I wanted so there wasn't much to say. Mr. Thomas was very helpful. More

I received excellent repair service at this dealership. They were also punctual and I did not have to wait a long time for service. They were also punctual and I did not have to wait a long time for service. More

Jane got the work finished within my time restraint. She explained what was needed next. Thank you, Jane She explained what was needed next. Thank you, Jane More

Thank You for your professionalism and excellent service. I am looking forward to purchasing my next BMW vehicle in the near future. I am looking forward to purchasing my next BMW vehicle in the near future. More

Amazing customer service. Justin really took care of me and communicated well. Very pleased with the service Justin really took care of me and communicated well. Very pleased with the service More

The service department went above and beyond other dealers to fix an issue that has been bothering me for over a year. Other dealership simply stated they could not duplicate the problem. BMW of Anna dealers to fix an issue that has been bothering me for over a year. Other dealership simply stated they could not duplicate the problem. BMW of Annapolis took the time to figure out and fix the issue. Special thanks to the excellent service advisor and the manager of the service department. More