BMW of Annapolis

X5 proved not quite right for us, but I want to say that over several days our shopping experience at BMW of Annapolis was first rate. Very pleasant greetings from everyone we met and spec I want to say that over several days our shopping experience at BMW of Annapolis was first rate. Very pleasant greetings from everyone we met and special thanks to our CA, Dan Rykiel, who is without a doubt one of the most pleasant, professional and knowledge folks I've had the pleasure to work with shopping for a new car. We chose another familiar route and stuck close to our roots for our next purchase, but if a BMW was in our future (and it was very close) Dan would have had the sale. No doubt the time will come to reconsider another BMW and Dan will be the first person I'll call. I highly recommend those considering a BMW to contact him as well. More

Calming experience even with a warning light! Love our X3 and have had only great experiences with it, however, when I saw a warning light displayed, I freaked out because my schedule was jammed a Love our X3 and have had only great experiences with it, however, when I saw a warning light displayed, I freaked out because my schedule was jammed and I had only one available day to get it fixed. The receptionist was very understanding when I called at 7am, begging for an appointment. She worked me in to their schedule. I was pretty tense when I arrived because I needed to get the car fixed. Jane welcomed me when I walked in. Her knowledge and confidence put me at ease. She understood my week's demanding schedule and that my distance from home-to-dealer was too great to make a couple of trips this week. She kept me updated and, voila, I was able to drive home with a perfectly working car. Thank you Jane and BMW Annapolis Service Team. Job well done! More

Exceptional, professional service Whether it's just to get the car washed after a long trip, or bringing it in for service, customer representative, Jane King, makes certain to keep yo Whether it's just to get the car washed after a long trip, or bringing it in for service, customer representative, Jane King, makes certain to keep you apprised of the status and cheerfully attends to the task. Even though the message on the dashboard did not appear again, Jane made certain to check out the status and did find that it was due for repair. It is a pleasure to deal with customer service representatives who are kind, professional, knowledgable, and cheerful. Thank you, Jane. Chris Spain More

Excellent commitment to customer satisfaction I ordered a BMW X5 several months ago. A month after the delivery, my son noticed an inch long cut on the back right side of the leather drive seat. N I ordered a BMW X5 several months ago. A month after the delivery, my son noticed an inch long cut on the back right side of the leather drive seat. Needless to say, I was very upset. I contacted Annapolis BMW. They arranged repairs twice. I was not happy with the results. They eventually replace my entire drive seat. I am very happy. I thank Mr. Bezanson and Arnita for going out of their way to resolve the issue to customer's satisfaction. They say it, but few actually do it under such circumstances. More

Great Dealership My experience with BMW Annapolis, MD, particularly with Client Advisor Dan Rykiel and General Sales Manager David J. Mier was absolutely the BEST! Fro My experience with BMW Annapolis, MD, particularly with Client Advisor Dan Rykiel and General Sales Manager David J. Mier was absolutely the BEST! From the price to the customer service, everything exceeded my expectations. Both Dan and Dave made the entire process enjoyable and more important with honesty and integrity. My experience convinced my wife to purchase her BMW from Dan and Dave. Our combined purchase is testament that BMW Annapolis is the place to go. This was the most positive experience in purchasing a car. I highly recommend BMW Annapolis. More

Professionalism+Product Knowledge = Dylan Rausch While busy at work my car was totaled in the parking lot. After disastrous visit's to several dealerships (both online and in person) I eventually fou While busy at work my car was totaled in the parking lot. After disastrous visit's to several dealerships (both online and in person) I eventually found myself at BMW of Annapolis. Until then I had no idea what the car buying experience is supposed to be like as every dealership I previously visited was mind numbing in the sense that they appeared to not really ever be listening and allow their own agendas to dictate your car buying experience. Upon arrival at BMW of Annapolis I was immediately helped by Dylan Rausch who was professional, courteous, and knew more about Bavarian Motor Works than anyone I've ever met. A true enthusiast, and in my opinion that is with whom you would want to put your trust into as Dylan was very patient and actually listened to what I was looking for in terms of a replacement vehicle. There was never once the uneasy feeling you get after dealing with or even talking to car dealers where they do not understand boundaries (they will blow your phone, email, text, etc. up tying to make a sale). I never felt that way at BMW of Annapolis thanks to Dylan Rausch. Within a week Dylan was able to locate my ideal BMW. Dylan went so far as to get down and dirty in his suit on the day I came in to sign paperwork by ensuring personally my car was spotless!!! That dedication and attention to detail sealed the deal for me, as satisfied client but more importantly one that plans to return when ready to upgrade or expand (with a growing family) in the future. I will be recommending Dylan to anyone that appreciates the very best in customer relations. He is truly old school in the sense that he puts the customer and brand above all. I couldn't be happier and in saying so apologize if this is long winded I don't do "reviews" so not too sure of the "standard". Customer Relations and Wonderful Car Buying Experience = BMW ANNAPOLIS More

Bing Chen was phenomenal. Bing took care of from the second I walked into the showroom and has still been in touch since my purchase. He was extremely genuine, knowledgeable, Bing took care of from the second I walked into the showroom and has still been in touch since my purchase. He was extremely genuine, knowledgeable, and helpful. He made sure I got everything I wanted, and he made sure I got it that same night. If you are looking for a new BMW, look no further than Bing at BMW of Annapolis. I will be returning here if I ever need a new car again. More

Awesome! Our sales advisor Mr. Bing Chen, did an outstanding job throughout the buying experience. He was professional and patient, answering all of our quest Our sales advisor Mr. Bing Chen, did an outstanding job throughout the buying experience. He was professional and patient, answering all of our questions, and did not rush us to make a decision. Bing listened to what we wanted, and not only made insightful recommendations, but also found the car we ultimately bought. Once we decided on our vehicle, Bing went above and beyond to make sure we understood all the options, walked us through numerous options, and offered us the chance to return to Annapolis BMW for additional technical training. He also followed up with us by phone to make sure we were happy with our new BMW (we love our new 428i!). We have purchased other luxury vehicles from other dealerships, and this, by far, was one of the best purchasing experiences we have ever encountered. We highly recommend Bing and the Annapolis BMW to others. Thank you Bing for our great experience! More

Annapolis BMW Poor Follow Up In early October 2014, I received a BMW notification (recall) on the airbag for our 2005 BMW 325i. I called the Annapolis, MD BMW dealership, on Octo In early October 2014, I received a BMW notification (recall) on the airbag for our 2005 BMW 325i. I called the Annapolis, MD BMW dealership, on October 16, 2014 and inquired when I could bring the vehicle in for the recall installation. I was told, at that time, there was a shortage of replacement airbags and I would be put on a customer list and would be called when the parts were available. I had not heard back from BMW by January 5, 2015, a little over three months, so I called the Annapolis dealership and inquired....Antonette Frazier, who I talked to back on October 16, was not available, but the telephone representative told me Antonette was not longer handling this recall, but now Jenny was working the issue. The BMW representative said she would have Jenny call me the same day. No call back from Jenny the same day or into the following day, so I called the BMW dealership again. this time Jenny was available and when she checked their records.....shazam....there was only one other customer ahead of me....imagine that. When I asked Jenny why she had not called the previous day, she indicated she had no messages or their computer system might not be working properly. Jenny told me that if the parts were available, I should be called back for the installation sometime next week. I will follow up with more information after next week and provide feedback on my "experience" at the Annapolis BMW dealership. More

Purchased a new x1 I thought it was going to be a pleasurable experience after get my car serviced. I inquired about purchasing a new vehicle or even a used 335xi manua I thought it was going to be a pleasurable experience after get my car serviced. I inquired about purchasing a new vehicle or even a used 335xi manual and was told they stopped making them and no longer had any used in inventory... however, I went against my better judgment and considered a crossover and felt pressure because the salesman stated my 330 xi needed a lot of maintenance and would probably lose even more value if I went home to think about it!!!!!...I was made a few promises regarding my new purchase and they never followed through with those promises !!!!! ...NO LONGER HAPPY WITH THIS PURCHASE !!!! C. Smith More