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BMW of Annapolis

Overview Reviews (1,296) Inventory (341)

BMW of Annapolis

Name: BMW of Annapolis
Address: 31 Old Mill Bottom Road North, Annapolis, MD, 21409, US
Telephone: (410) 349-9312
Rating: 4.6

4.6

1,296 Reviews

31 Old Mill Bottom Road North, Annapolis, Maryland 21409

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Sales: (410) 349-9312

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BMW of Annapolis

Annapolis, MD

Overview

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4.6

1,296 Reviews

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31 Old Mill Bottom Road North

Annapolis, MD

21409

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4.6

1,296 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (1,296) Inventory (341)

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Sales: (410) 349-9312

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Showing 1,296 reviews

July 31, 2023

SALES VISIT - NEW

Easy transaction and great deal. Love my new BMW! Will definitely reach out to them the next time I’m in the market. Love my new BMW! Will definitely reach out to them the next time I’m in the market. More

by JMMZKDTH

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Grant, Dan

Aug 02, 2023 -

BMW of Annapolis responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

July 28, 2023

SERVICE VISIT

All good! Came in for an oil change and other routine maintenance. I was given a cost estimate, ok’d it and waited. 2.5 hours later, the work was# completed an Came in for an oil change and other routine maintenance. I was given a cost estimate, ok’d it and waited. 2.5 hours later, the work was# completed and the cost was a couple bucks less than the quote. Asked them to check a tire since it needed air two days prior. Tire was good. Very happy! More

by DDD17

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Nicholas

Aug 08, 2023 -

BMW of Annapolis responded

We are very happy to have provided you with such a positive experience!

July 28, 2023

SERVICE VISIT

I've had good experiences here in the past, but not this time. Just a simple tire replacement. Been calling for 2 days, left messages with my "Service Advisor" and with the Manager. No call backs. And nobod time. Just a simple tire replacement. Been calling for 2 days, left messages with my "Service Advisor" and with the Manager. No call backs. And nobody who actually answers the phone is capable of providing any information whatsoever. Seems incredible to me that one and only one person in the entire company is capable of providing any information on your car, and if they're out, or busy, or ignoring their messages (the voicemail box was full, so you couldn't even leave a message), then you will just and wait and hope one day they call... They're phone system sends you to a line for service inquiries where no one, ever, and I mean ever, picks up. When I pointed this out to at least 4 people, they all acted like that was just fine, no problem here. More

by Soon to be former BMW owner

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Recommend Dealer

Employees Worked With

Won't name names

July 27, 2023

SERVICE VISIT

Had a flat tire and the team replaced quickly. They did a great job fixing quickly. They did a great job fixing quickly. More

by sammysells

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Jul 30, 2023 -

BMW of Annapolis responded

We are glad we could help!

July 27, 2023

SALES VISIT - USED

Buying a car with BMW of Annapolis was a great experience. They were very responsive, knowledgeable and exceeded my expectations. experience. They were very responsive, knowledgeable and exceeded my expectations. More

by msdsh03

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Dave Mier and Grant Maurer

Aug 01, 2023 -

BMW of Annapolis responded

We're so glad that we were able to go above and beyond your expectations!

July 25, 2023

SALES VISIT - NEW

Excellent customer consideration. Answered all my questions and found the car for me. Very professional. Answered all my questions and found the car for me. Very professional. More

by jandbconnell

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Derik Nead

Aug 01, 2023 -

BMW of Annapolis responded

We are thrilled that you had a pleasant visit!

July 21, 2023

SERVICE VISIT

Service Advisor was extremely helpful and took my needs into consideration and provided excellent customer service into consideration and provided excellent customer service More

by Chris

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Dontae

Jul 24, 2023 -

BMW of Annapolis responded

Hi Chris, we are very happy to have provided you with such a positive experience!

July 13, 2023

SERVICE VISIT

This Dealership always takes care of my car. I never have to second guess any of their work! I never have to second guess any of their work! More

by Zay901

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Cory

Jul 19, 2023 -

BMW of Annapolis responded

Thank you for being our customer, we appreciate your kind words!

July 13, 2023

SERVICE VISIT

Best service team. I am always pleased with their service. The gentleman name sure I ask out of the center happy I am always pleased with their service. The gentleman name sure I ask out of the center happy More

by helenmonye

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Dontae

Jul 19, 2023 -

BMW of Annapolis responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 13, 2023

SALES VISIT - USED

I just purchased a vehicle and the process was super easy. The atmosphere was nice with excellent customer service. easy. The atmosphere was nice with excellent customer service. More

by Happy Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Grant

Jul 19, 2023 -

BMW of Annapolis responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car-buying experience!

BMW of Annapolis

BMW of Annapolis Awards Awards

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