BMW of Annapolis

The BMW deal we were in was not a good one from another BMW dealer . Annapolis BMW got us out of the bad deal and put us a a brand new BMW very close to the price we were paying in the bad deal. Will buy a BMW dealer . Annapolis BMW got us out of the bad deal and put us a a brand new BMW very close to the price we were paying in the bad deal. Will buy at this dealer again! More

Purchasing a vehicle from BMW of Annapolis exceeded my expectations on all accounts: 1) I obtained the vehicle I wanted 2) The vehicle's condition was spectacular 2) I paid a price I am extremely satis expectations on all accounts: 1) I obtained the vehicle I wanted 2) The vehicle's condition was spectacular 2) I paid a price I am extremely satisfied with and found competitive with even private owner price 3) We reached an price agreement with less than an hour spent negotiating back and forth 4) Their sales representative, Bing Chen, is the best! He was beyond accommodating and efficiently facilitated (in a personable way) the purchase of the vehicle After weeks of searching for my vehicle on truecar.com, cars.com, autotrader.com, etc. I found the car that met all of my criteria at BMW of Annapolis. After inquiring about the availability of the vehicle, Bing Chen contacted me that same day to follow up. 24 hours later I was driving off the lot completely satisfied with my car purchasing experience. Being a resident of Virginia, I appreciated that Bing was able to facilitate most of the details and paperwork needed for the purchase of the vehicle over the phone and via e-mail. I spent less than an hour at the dealer doing the final paperwork. The car was waiting for me all detailed and gassed up. Even though it was not a BMW, Bing having experience and knowledge about other makes, still made sure to spend the time to point out all the vehicle's features before I left. I cannot write this review without also mentioning that Bing was so accommodating, he even picked me up from the metro the day I came to pick up the vehicle. This was at his suggestion. How is that for service? If you are reading this review and considering purchasing a vehicle, do so from Bing at BMW of Annapolis. More

We were extremely disappointed with the customer service We were extremely disappointed with the customer service at this dealership.At 2:30 pm on a Saturday afternoon there were at least 5 sales employees We were extremely disappointed with the customer service at this dealership.At 2:30 pm on a Saturday afternoon there were at least 5 sales employees and a receptionist but we were NEVER acknowledged. As potential purchasers of a 5 series, we could not be more deterred from giving any business to this location. I hope Management will take this as an opportunity to reinforce the importance of customer service with the staff. A simple "Hello" , a smile, or a head nod would have sufficed. A " May I help you?", may have resulted in a sales agreement. More

I had a tire that needed repair. Not a major mechanical issue, but one that would have caused major inconvenience - I needed the tire repaired quickly. The tire needed to be replaced, and the service rep m issue, but one that would have caused major inconvenience - I needed the tire repaired quickly. The tire needed to be replaced, and the service rep made sure we got the the order in in time to get the tire changed that day, and shepherded it through the shop to make sure it was done by the time promised. Completely in keeping with previous experiences with this dealership. I recommend them highly. More

My wife and I purchase a new BMW 320i from Ben Allen earlier this month. We are located in North Carolina but found our perfect car on the lot at BMW of Annapolis. It was one of only 2 cars with those o earlier this month. We are located in North Carolina but found our perfect car on the lot at BMW of Annapolis. It was one of only 2 cars with those options in the US. I spoke with Ben Allen over the phone and we were able to iron out the deal quickly. I received a great price on the car and Ben is the best client advisor that I have ever worked with. A few days later we drove to Maryland to pick up the car. Ben greeted us right when we walked in and the car was waiting for us in the showroom. The paperwork was a breeze and the business manager Richard Saah was a pleasure to work with. He was very friendly and did not try to pressure us into any of the extended warranty packages like some other dealers have in the past. Ben spent quite a bit of time with us explaining all of the features of the car to my wife, even staying an hour after the dealership closed on Saturday. He is a true enthusiast and seems to genuinely love his job. We will certainly be coming back once our lease is up. Thank you! More

Dan was great to work with. He was patient with my many questions and found the perfect car for me. Once the car arrived he spent a great deal of time going over the car in great deal. When you invest in a questions and found the perfect car for me. Once the car arrived he spent a great deal of time going over the car in great deal. When you invest in a car with a lot of bells and whistles its nice to know how to use them! More

I bought a new 3 series form Dylan Rausch at BMW Annapolis this week and could not be happier! I started looking a few months ago and told Dylan when I was ready I would come in and by from him...h Annapolis this week and could not be happier! I started looking a few months ago and told Dylan when I was ready I would come in and by from him...he was patient and respected my wishes of no "annoying sales calls". When the time was right (Tuesday) I went into the dealership and told Dylan I was ready to move forward. Not only did he listed to my needs he really matched me with the right car. At no time did he try to oversell me on features I did not want or need. The approval / finance process was great, as were both the individual who approved my application and the final woman who ran through my paperwork. If you are in the market for a BMW go talk to Dylan....you will not be disappointed. More

I work with Robin Harris in last few weeks. She is Internet Sales Professional. Her willingness and professionalism were obvious within every phone call or email that she forwarded me. She established Internet Sales Professional. Her willingness and professionalism were obvious within every phone call or email that she forwarded me. She established trust and excellent relationship by doing follow-ups and provide options and choices throughout the entire process without once complaining!!! This is what I call customer service that is missing in most of high end car dealerships. I was looking to trade-in my X3 BMW with a BMW motorcycle. She did extensive search on her own to see if any dealership would offer that. Once she realize they do not have that option, she politely notified me, and asked me if I would reconsider getting smaller BMW model? WOW. She is a gem! I hope BMW consider her for promotion and give her the opportunity to excel, she deserves every ounce of it. Michael More

My compliments to Bryan Mixon and the sales and service team at BMW of Annapolis. Bryan is the most professional, knowledgable and patient sales consultant I've worked with. He answered my questions direct team at BMW of Annapolis. Bryan is the most professional, knowledgable and patient sales consultant I've worked with. He answered my questions directly and I never felt he pressured me to buy features I didn't need. He gave me excellent advise and I trusted him. This is my second new BMW. The past 7 years of exceptional car maintenance service (Jane King) with my first BMW was the reason I went back when I needed a new car. Thanks Bryan and Jane! More

Sarah and Richard in sales and Jane King in service. Three reasons why I am on my third straight BMW with these guys. Sarah is extremely professional during the sakes process. I would recommend her high Three reasons why I am on my third straight BMW with these guys. Sarah is extremely professional during the sakes process. I would recommend her highly! More