BMW of Annapolis

I bought a new 3 series form Dylan Rausch at BMW Annapolis this week and could not be happier! I started looking a few months ago and told Dylan when I was ready I would come in and by from him...h Annapolis this week and could not be happier! I started looking a few months ago and told Dylan when I was ready I would come in and by from him...he was patient and respected my wishes of no "annoying sales calls". When the time was right (Tuesday) I went into the dealership and told Dylan I was ready to move forward. Not only did he listed to my needs he really matched me with the right car. At no time did he try to oversell me on features I did not want or need. The approval / finance process was great, as were both the individual who approved my application and the final woman who ran through my paperwork. If you are in the market for a BMW go talk to Dylan....you will not be disappointed. More

I work with Robin Harris in last few weeks. She is Internet Sales Professional. Her willingness and professionalism were obvious within every phone call or email that she forwarded me. She established Internet Sales Professional. Her willingness and professionalism were obvious within every phone call or email that she forwarded me. She established trust and excellent relationship by doing follow-ups and provide options and choices throughout the entire process without once complaining!!! This is what I call customer service that is missing in most of high end car dealerships. I was looking to trade-in my X3 BMW with a BMW motorcycle. She did extensive search on her own to see if any dealership would offer that. Once she realize they do not have that option, she politely notified me, and asked me if I would reconsider getting smaller BMW model? WOW. She is a gem! I hope BMW consider her for promotion and give her the opportunity to excel, she deserves every ounce of it. Michael More

My compliments to Bryan Mixon and the sales and service team at BMW of Annapolis. Bryan is the most professional, knowledgable and patient sales consultant I've worked with. He answered my questions direct team at BMW of Annapolis. Bryan is the most professional, knowledgable and patient sales consultant I've worked with. He answered my questions directly and I never felt he pressured me to buy features I didn't need. He gave me excellent advise and I trusted him. This is my second new BMW. The past 7 years of exceptional car maintenance service (Jane King) with my first BMW was the reason I went back when I needed a new car. Thanks Bryan and Jane! More

Sarah and Richard in sales and Jane King in service. Three reasons why I am on my third straight BMW with these guys. Sarah is extremely professional during the sakes process. I would recommend her high Three reasons why I am on my third straight BMW with these guys. Sarah is extremely professional during the sakes process. I would recommend her highly! More

This young man is amazing!! He was very helpful and very knowledgeable of the products. Will be back because of him. He was very cute so he could sell me anything. knowledgeable of the products. Will be back because of him. He was very cute so he could sell me anything. More

I came in to the BMW of Annapolis dealership for routine maintenance and was immediately greeted by Jeremy Miller. He was very friendly and welcoming. Jeremy was very upfront about the cost of maintenance a maintenance and was immediately greeted by Jeremy Miller. He was very friendly and welcoming. Jeremy was very upfront about the cost of maintenance and recommended a few other repairs during my visit. When speaking with him, I felt that my needs were being taken care of and he made my concerns his top priority. I would highly recommend BMW of Annapolis to others regarding maintenance and will continue to return to Jeremy Miller for assistance. More

I highly recommend Bryan Mixon to anyone buying a new or used car. He is, by far, the best sales person that I have ever worked with. He is honest, polite and professional. I have purchased two cars from Br used car. He is, by far, the best sales person that I have ever worked with. He is honest, polite and professional. I have purchased two cars from Bryan and in both cases I felt completely confident that I was getting the best deal possible. His focus was on finding something that worked with my budget and needs, rather than just selling me an expensive car. He went above and beyond to make sure that I was happy and I truly believe that he cares about his customers. He is the top salesman at BMW of Annapolis and it's obvious why: his no-pressure, laid back, personable way of doing business make car buying fun. No matter what you are looking for, Bryan will find it for you. I also thoroughly enjoyed working with Richard Saah, the finance manager of BMW of Annapolis. He is the cutest, sweetest, nicest finance guy in the car business. He was always available to answer all of my questions and gave me all of my options without pressuring me into anything. Rich worked hard to get both of my deals done, even when other dealerships weren't able to. Rich cares about his customers and works hard to make the car buying process easy and stress-free. I will continue to buy my cars from BMW of Annapolis, not only because they sell great cars at reasonable prices, but because they hire the very best people in the business to work there. I always feel welcome and respected when I am in the dealership. I wholeheartedly recommend that anyone who is in the market for a new or used BMW, visit BMW of Annapolis, Bryan Mixon and Richard Saah. More

Dan Rykiel spent half of a Saturday with us explaining the differences in the various types of BMW SUVs we were interested in and letting both my wife and I test drive each model. Once we decided on the the differences in the various types of BMW SUVs we were interested in and letting both my wife and I test drive each model. Once we decided on the model, Dan spent an addition 3 hours explaining all the options we could order and gave us a detailed pricing of the vehicle equiped with the various options. When we came to pick up our new BMW X3, Dan gave us a one hour tutorial on how to operate the vehicle and invited us to come back the following Saturday when he spent 3 hours teaching us how to use all the technology options we had purchased. We never felt rushed and feel comfortable giving Dan a call to ask any questions we have concerning the operation of our new BMW X3. More

1. Found the vehicle I wanted on their web site. 2. Was 1. Found the vehicle I wanted on their web site. 2. Was not harassed by the dealership after contacting their web site. 3. Made an appointment with 1. Found the vehicle I wanted on their web site. 2. Was not harassed by the dealership after contacting their web site. 3. Made an appointment with Bryan Mixon to test drive the vehicle. 4. Upon arrival at the dealer ship, found it to be easy to get to, very clean and Bryan ready to take care of my needs. 5. After Bryan got my basic information, we checked out the 2013 X3 28i that I was interested in (the one on their web site). What I found interesting is that the vehicle had more options than was depicted on their web site. This made me happier. 6. I test drove the vehicle under the conditions I wanted to see the vehicle perform with no pressure from Bryan to do something different. The vehicle performed much better than I expected. 7. When we sat down to crunch the numbers, I told Bryan that I was not going to beet him up on the price, that I wanted him to sharpen his pencil and have both of us come out with a win / win scenario. I wanted to save money and still have him make money so that we were both happy. On their first try, they gave me a far price on my trade-in (a 2012 sonic), a great rate on finance and monthly payment that I wanted to be at. We had everything done in less that one hour. 8. We than spent the next hour going over all the systems on the vehicle. 9. Last,I was introduced to their service dept.They explaned what I needed to know. 10. To summarize, found the dealership to be friendly, sales rep knows the product, finance dept was on top of their game, and had a great experience in buying the new BMW. More