BMW of Annapolis

From the moment I entered the doors, the guys were amazing. However, Bryan Mixon was instrumental in getting me financed--even though my credit history did not immediately qualify me. Bryan went above amazing. However, Bryan Mixon was instrumental in getting me financed--even though my credit history did not immediately qualify me. Bryan went above and beyond the call of a representative and eventually was able to get me into a 2011 Alpine white 328i BMW (6miles) that same day! Bryan is amazing--not cunning or conniving--just someone with a heart to see others have the car of their dreams. Bryan is a good guy, and I hope that readers will read this review and choose to give Bryan a shot. -Jimmy More

Purchased my second BMW in three years from Dan Rykiel at BMW of Annapolis a couple of months ago and walked away a happy customer. Dan is always flexible, courteous and always goes out of his way to follow BMW of Annapolis a couple of months ago and walked away a happy customer. Dan is always flexible, courteous and always goes out of his way to follow up to make sure that his clients have a good buying experience. With my first purchase, we realized that both subwoofers were blown a couple of days after purchase. They replaced the parts no questions asked and even gave me a demo off the lot when they were out of loaners. I have had very good experiences with the service department as well with the exception of the recommendation that the front brakes on my 3-series be replaced well before it was time to do so. Overall my experience has been very good with this dealer and the people that work there. They have earned my repeat business. More

I recently purchased an M6 from Mike, this will be my third BMW. By far, this was the best experience I've had buying a car. Mike was informative without being intrusive. I truly believed he was interest third BMW. By far, this was the best experience I've had buying a car. Mike was informative without being intrusive. I truly believed he was interested in finding me the car that was right for me & would do everything in his control to make my visit to the dealership pleasant weather i decided to make a purchase or not. More

We had a great experience with Dan, he was willing to work with us and our price. He went above and beyond to earn our business. Tom & Patty Arcoleo work with us and our price. He went above and beyond to earn our business. Tom & Patty Arcoleo More

I purchased a top of the line BMW and had 15 service events in the 18 months that I've owned it. The General Manager told me taht he would take care of me when he received a like vehicle, but never call events in the 18 months that I've owned it. The General Manager told me taht he would take care of me when he received a like vehicle, but never called me. I spent 60k plus on the car and it was in the shop for 20% of the time that I've owned it. Annapolis BMW kept hiding behind the "its a BMW USA" issue and we can only do so much. Annapolis BMW totally lied to me and didnt stand behind their commitments. More

We purchased a pre-owned Honda CRV from BMW of Annapolis and are very pleased. The vehicle is like new and the price was right! Our salesman, Mike Scherl was very helpful and did not pressure us. David Mier and are very pleased. The vehicle is like new and the price was right! Our salesman, Mike Scherl was very helpful and did not pressure us. David Mier worked to get us a great deal on financing and an extended warranty. I couldn't have expected to be treated any better, the whole experience was excellent and I would reccommend these guys to anyone! More

On one recent occasion, after new brake pads, the car was returned to us with the ABS and DSC no longer working. There appears to be little concern that the car was returned in an unsafe condition. On a returned to us with the ABS and DSC no longer working. There appears to be little concern that the car was returned in an unsafe condition. On a second recent occasion, the car was taken in with a third of a tank of gas. It was there for most of the week waiting for parts, which was OK. After repairs, the car was returned with all the gas gone and the computer stating that only 9 miles are left on the tank. In addition, all the settings on the dash, seats, etc. had been changed. The shop manager cannot or refuses to explain where all the gas went. There appears to be no concern over the fact that I was sent away with the car ready to run out of gas. On a third recent occasion, when making an appointment for service, the person taking the reservation lectured me angrily for not knowing which service was due. The indicator on the dash of the newer cars just says "service" without elaborating. I have purchased two new cars at this dealership in the last two years. I currently own thee BMW's. I have owned BMW's for 35 years. Service at this dealership has deteriorated significantly recently. Other people I know are also complaining. I will probably take my business elsewhere in future, maybe other brands. More

I am deeply disappointed with my service experience yesterday, and BMW of Annapolis made no attempt to resolve the matter. After reading other comments on this forum, the outcome is regrettable though yesterday, and BMW of Annapolis made no attempt to resolve the matter. After reading other comments on this forum, the outcome is regrettable though not surprising. I only wish I performed a simple internet search prior to scheduling an appointment at BMW of Annapolis. Hindsight is 20/20. I scheduled my 5-month old BMW for a simple change of the front right tire, and it was returned with a large black mark on the right bumper. Case facts: the car was at another BMW dealer not 48 hours before; no damage was there at the time. I checked the right tire before driving to the service appointment- again, this very noticeable mark was not present. When I brought it to the attention of the service advisor afterwards, he claimed he observed the damage at the pre-inspection, yet never thought it appropriate to mention it. Curious. They washed the car and the spot remained; at check-out, still the service advisor thought it immaterial to mention. This is damage that is highly unlikely to occur from road hazard or some other abrasion. The next day, both the service manager and the service advisor declined to accept responsibility for the damage. I was naive to believe these tactics would not played at this price-point. In my line of work, reputation matters: satisfied customers drive a virtuous circle of repeat business, positive reviews and word-of-mouth referrals. At BMW of Annapolis, it is clearly caveat emptor. Frankly, save yourself the frustration by driving the extra miles to a reputable dealer. The more distant locations will hopefully save you headaches in the long-run. I suppose BMW prefers short-term profit at the expense of its reputation. Unfortunate. I am stuck with right bumper damage, but they will lose quite a few future sales as a result. I am notifying all my colleagues and friends who are in the market for luxury cars to avoid this dealership at all costs. Perhaps in this economy, the cars are flying off the lots, so there is no need for positive feedback and referrals. More

Ive owned BMW's for the last 25 years. I recently took my 2003 BMW 325ci in for repair on Wednesday. It was overheating when sitting idle. I took the car in to Jane. She told me that they were out of rentals 2003 BMW 325ci in for repair on Wednesday. It was overheating when sitting idle. I took the car in to Jane. She told me that they were out of rentals..... Hold on to that for the rest of the story. So I said fine, although they "advertise' free loaners for service. Couple that with the fact that she told me they wouldn't have any anyway until late next week. So, we get the paperwork done and I call my wife to pick me up from the dealer. I get a call later that evening to say that the car was ready and it needed a thermostat, some belts and a coolant tank....$902....sheesh!..... Ok. We picked the car up on Thursday morning, drove the car home, parked it and went to work as usual. Its Friday now. Im off on fridays, so I figured I would take a stroll and relax in Bethesda for the afternoon. Why did I do that? Well what do you know?...yes. You guessed it!. The car is running hot again. The difference is i'm 45-50 miles from Annapolis. So I called Jane and she told me this:" Well, you know the car has quite a few miles on it and you could expect these kinds of things"......Well, I said not after I just paid you $902!... So I interrupted her and said. I would appreciate you sending a tow truck out to pick up my car and fix it. She went through the song and dance..So I said I will have it towed at my expense. Just fix the car. Now Im angry and she knows it. Keep in mind sentence 4 above. Now she has a rental and told me it would ready when I get there.... A rental, that you didn't have and would not be available until late next week...SMH!~ Oh well, We finally get a call back from Jane. " Sir, your'e gonna need an auxilliary fan and its gonna cost you $800." I said no the #@!%$! it isnt and I just paid you $902 on work you gauranteed!.. Now I needed an Auxilliary Fan! This Lady has lost her mind. So I told her I would have to get back with her, as Ray Charles and Stevie Wonder could see where this was going. I called the service manager and Im still waiting for his call. I finally decided that since I have the rental, we have time to work this out. I would not refer or prefer that anyone who expects any level of customer service to this dealership! This is the most humiliating experience that I have ever had from a service department ever! When I get my car back, I will not be going back there again.SMH! More