BMW of Annapolis

Over the last few months I was debating between purchasing a BMW 335i, Lexus IS 350 and Audi S4. Realistically I was setting my sights on a Certified Pre-Owned vehicle. My first and last stop was B purchasing a BMW 335i, Lexus IS 350 and Audi S4. Realistically I was setting my sights on a Certified Pre-Owned vehicle. My first and last stop was BMW of Annapolis. From the second I stepped foot on the lot I felt as if I was already part of the BMW family. Richard Saah, my salesman, was extremely friendly and knowledgeable and went above and beyond all of my expectations to get me in the car of my dreams. This was the first time I felt 100% satisfied with my vehicle purchase. I did not have to settle. I purchased a brand new black on black fully loaded 335i in the same price range I was looking to spend on a 2007-2008 Certified Pre-owned car, and there is nothing like that new car smell. The entire process ran as smooth as I could of hoped for with the excellent team work of Gary Goldstein, David Mier and Richard Saah. It's been about a month since I bought my car and I couldn't be happier. I continue to stay in touch with Richard Saah as he has been so helpful in making sure I experience every aspect of my BMW. I am very confident I will be a repetitive customer of BMW for years to come. I strongly recommend BMW of Annapolis to all my friends in family. Matter of fact my buddy bought a 2008 328i just a few days after me. More

I was purchasing the car I leased from the Dealership 3 years earlier. The process could not have been easier. David handled ever aspect of the transfer from lease to purchase in a highly effective and e years earlier. The process could not have been easier. David handled ever aspect of the transfer from lease to purchase in a highly effective and efficient manor. One great experience. Frank. More

I will give it to Annapolis, they went above and beyond to ultimately get me the exact car I wanted. After numerous attempts to acquire the exact vehicle I had in mind from across the US—and no other deale to ultimately get me the exact car I wanted. After numerous attempts to acquire the exact vehicle I had in mind from across the US—and no other dealer budging—they finally arranged for me to simply build the exact car I wanted with first right to refusal upon delivery. Although this entire process took about two months, I can say I am completely satisfied with not only the price and the vehicle itself, but the service I received while being there. Casey was an excellent salesman (enough though he’s a Caps fan!) and Gary was able to work with my price/down payment request with essentially no push back. I recommend Casey, Gary, and BMW of Annapolis for any future purchases. *Congrats on the wedding Casey* More

I was in the market for a BMW (my 12th) and even though I now live close to BMW of Annapolis, I looked at several dealers in MD and Northern VA. I looked at price, friendly car guys, and where I feel I'll g now live close to BMW of Annapolis, I looked at several dealers in MD and Northern VA. I looked at price, friendly car guys, and where I feel I'll get good customer service. I chose BMW of Annapolis and Richard Saah as my sales consultant. Richard was friendly, knowledgeable, responsive and patient. He also setup delivery of my new BMW at the BMW Performance Center in SC. He stayed in touch with me the whole way and followed up with me after I returned home. I also received great service from Sales Manager Gary Goldstein and Dave Mier. I highly recommend checking with Richard Saah and the team at BMW of Annapolis when you're looking for your BMW. Thanks Richard! More

Vehicle purchased: 2011 135i Convertible M Sport Vehicle purchased: 2011 135i Convertible M Sport Package Black/Black The personal attention and courtesy with which sales associate Casey Russel Vehicle purchased: 2011 135i Convertible M Sport Package Black/Black The personal attention and courtesy with which sales associate Casey Russell (and everyone else I interacted with during our visit) attended to our questions, and the honesty with which he presented BMW and its offerings, were a welcome change from our previous experiences at two other luxury brand dealerships in the area. While I certainly understand that selling cars is their business, they did not present themselves with the stereotypical car salesman persona. At Audi, and at Lexus, I felt as though I were buying a Ford or Chevy, but at Annapolis BMW I felt like I was buying a luxury brand vehicle. We came to the lot after having just left a bad experience at an Audi dealership. We were looking for a convertible. Casey met us as we came onto the lot. He, and everyone else, was nicely dressed in a jacket and tie, looking very professional. We told Casey what we were looking for and he gladly walked the entirety of their very large lot looking at each and every convertible the dealership had in stock. He even showed us the non-BMW trade-ins and gave honest appraisals of them. Casey even recommended us away from a more expensive model when we told him the primary purpose for the vehicle. This is certainly a switch from other dealerships I have been to, where the sales person always tried to push us onto a more expensive vehicle, even if it was not remotely close to what we were looking for. This was a welcomed change from the expected, as it showed Casey had more concern for us as potential long-term customers than making the quick buck and risking future business with only a partially satisfied customer...or us walking out on the deal altogether. After test driving the vehicle we liked best and felt would best suit us, Casey sat us down a we talked about the pricing options. Being a 2011 model only 2 days old...and a convertible (during convertible season)...the sales manager was willing to negotiate with us to bring the price into line with what we were looking to spend. A small reduction, but certainly one they could have successfully argued against. All the while, there was no pressure, no intimidation tactics, no "someone else is coming in later to look at that and might buy it"...none of that garbage. After settling on the price, I met with the business manager (from the Mini side of the dealership, as the BMW business manager was out), and he too provided an indepth, pressure-free presentation of our options with regards to warranties and maintenance programs. After handing over my dealership check, the new BMW was taken to be prepped and returned quickly with a full tank, freshly washed and dried, vacuumed, etc. Casey then offered to spend as much time with me as needed to show me all of the workings of our new BMW. Because my wife had already left to take care of some prearranged business, Casey offered to have her come back at any time, and he would personally show her all of the features of the vehicle, how to synch her bluetooth, enable the Sirius radio, etc. As I left the dealership that evening, I felt that I had just had the best car buying experience that I had ever had. Casey and the rest of the staff certainly won a customer who has every intent on coming back for his next vehicle purchase. I returned to the showroom a couple of days after the purchase to pick up the tags and the floor mats that Gary (sales manager) offered to provide. I was met by Casey who immediately gave me 100% of his attention. Within a few minutes, the tags were on the car and I had nice new floor mats, too. Thanks again for a very positive experience. More

Excellent to deal with. Very knowledgeeable. prompt on delivery. I enjoyed the knowledge and the review of all the BMW,s Closing the deal went fast and David is outstanding in explaning options. Ii wo delivery. I enjoyed the knowledge and the review of all the BMW,s Closing the deal went fast and David is outstanding in explaning options. Ii would deal again with this dealer. Thanks for the excellent service. More

Richard was very helpful. He was always courteous and professional. He made my buying experience easy and enjoyable. He was very patient and made my buying experience fun. Even after purchasing the ca professional. He made my buying experience easy and enjoyable. He was very patient and made my buying experience fun. Even after purchasing the car, he has called more than once to ensure that I am happy with my purchase. More

I am a local dentist in the Annapolis area and I would highly recommend you purchase your BMW from this dealer. I speak from the heart. This was my best car purchasing experience. They presented all the i highly recommend you purchase your BMW from this dealer. I speak from the heart. This was my best car purchasing experience. They presented all the information concerning what the best car was for me and my family and we made an informed decision. THERE WAS NO SUCH THING AS A PRESSURE SALESMAN. Gary the sales manager will take care of you and give you an honest price for what the car is worth. Richard is extremely professional,friendly and knowledgable. This is without a doubt the best BMW dealership. They follow up on all the calls and treat you in a first class manner. The way in which they deal with their customers is very similar to the Nordstrom's philosopy and mine is to always exceed your customers goals and expectations. They will go the extra mile to serve you. I will always purchase my vehicles from them. More

Great People Great service All done in timely manner. Your Dealership had what i was looking for which was a 328I convertible BMW. The detail guy did a great job in getting her cleaned up. The sales mang Your Dealership had what i was looking for which was a 328I convertible BMW. The detail guy did a great job in getting her cleaned up. The sales manger was very Friendly and easy to be around. The sales Guy Casey Russell was a blast to work with. Overall great experience!!! Thanks Mike Frederick More