BMW of Annapolis

First, we thought we were at the new dealership and were ready to leave and take the drive further down the road. However, I am glad we did not leave. Mr. Saah was an exceptional saleman. Not too pushy, ready to leave and take the drive further down the road. However, I am glad we did not leave. Mr. Saah was an exceptional saleman. Not too pushy, overbearing or talkative. He also listenend and understood our needs. We were and are still am extremely pleased with the purchase of our first BMW. More

Our salesman,Dan Rykiel, was attentive, professional, and thorough throughout the entire purchase process from ordering to delivery. In addition to his phone calls to update us on the order, we were able to thorough throughout the entire purchase process from ordering to delivery. In addition to his phone calls to update us on the order, we were able to follow the building of our car online. On the day we picked up the car, Dan spent several hours with us in a hands-on orientation to the car's features. He was methodical but friendly; no detail was overlooked. Business Manager,Dave Mier, was clear on what we needed to bring with us on the day of purchase and carefully explained to us the service options for our new vehicle. The friendly and helpful demeanor of both Dan and Dave made it a pleasure to do business. More

This was our first visit to the Annapolis BMW dealership and overall it was a very positive experience. Dan Rykiel, our sales representative, was very professional and courteous and did an excellent job lo and overall it was a very positive experience. Dan Rykiel, our sales representative, was very professional and courteous and did an excellent job looking after us throughout the entire process. More

Dan provided exceptional customer service throughout my entire experience at BMW. This is my first BMW, and as such I teemed with questions relating to performance, handling, options, warranties and other entire experience at BMW. This is my first BMW, and as such I teemed with questions relating to performance, handling, options, warranties and other key market differentiators. I am incredibly difficult to please, but I tip my hat to Dan because he carefully and thoroughly guided me through each step of the process to ensure my happiness. Dave was friendly and knowledgeable as I completed my purchase, and I walked away knowing I received the best possible deal. I love my new car! I fully recommend this dealership without reservation. More

Dan and Gary were great! Would definitely recommend buying from them. The experience was low pressure, high level customer service, extremely knowledgeable, and good pricing. This was our first BMW p buying from them. The experience was low pressure, high level customer service, extremely knowledgeable, and good pricing. This was our first BMW purchase (we have owned mostly Lexus and Toyota products our whole adult lives). I am very impressed with the quality of the product! More

We are a 3 BMW car family. Our repeated experiences at Annapolis BMW has been consistently bad to poor. We have moved our business to an independent garage and Russel BMW. What amazes me more is that th Annapolis BMW has been consistently bad to poor. We have moved our business to an independent garage and Russel BMW. What amazes me more is that there is no change from Tate to Annapolis BMW ownership, the location must be jinxed. From poor committment follow up on a purchase of a certified used car, to no loaners when I arrived, to long, long lead times for a service slot and loaner, to denting my car bringing it up to me after service while I sat there, to repeated meetings with mgt. to discuss issues only to have most people I've dealt with having left the company by my next visit, to most impersonal service team of all dealers regarless of the brand. This group needs to get its act together. More

This was my first BMW purchase and it was a very pleasant one. Everyone worked hard to make sure I was satisfied with my purchase. I would definitely purchase my next BMW from them and I will recommend th one. Everyone worked hard to make sure I was satisfied with my purchase. I would definitely purchase my next BMW from them and I will recommend them to my friends. Thanks for making this a good experience for me.. More

Everyone at BMW of Annapolis was all-pro - from order to delivery, I was well informed, they followed through with everything they said they would do, they did a great job, everyone was pleasant and profess delivery, I was well informed, they followed through with everything they said they would do, they did a great job, everyone was pleasant and professional, as always. I had been a customer of Tate BMW for a long time - I was concerned that new ownership and new management would change the customer experience. My concerns have been addressed, and I remain a happy and loyal customer. More

I have never come across more professional, customer service oriented people. Eric and Clyde took me without an appointment, as a walk in, went out of their way to not only help me but explained everyth service oriented people. Eric and Clyde took me without an appointment, as a walk in, went out of their way to not only help me but explained everything in enough detail that I understood what they were talking about. They showed me what needed to be done and most importantly what was boarder line. Clyde knew every nut and bolt on my vehicle and performed like a surgeon. If every you need a trustworthy body shop that cares most about their customers and their happiness, make a beeline to BMW of Annapolis and ask for Eric and Clyde. More

My experience with BMW of Annapolis was an awesome one, both Dan Rykiel & Dave Mier went above and beyond the call to assure that my experience with BMW of Annapolis was a pleasant one. Mr. Rykiel was very both Dan Rykiel & Dave Mier went above and beyond the call to assure that my experience with BMW of Annapolis was a pleasant one. Mr. Rykiel was very knowledgable about the pre-owned car that I purchased and David Mier made the finance part as painless as possible. I would just like thank them both for their professionalism and making my new car purchase an easy and pleasant experience. More