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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
1,194 Reviews
Call Dealership (410) 349-9312
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31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 712 service reviews

May 02, 2026

Outstanding! Everyone is professional and caring takes the time to explain the problem. The dealership is beautiful and very clean Relaxing and comfortable wai More

by evelynflowers2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
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April 30, 2026

Communication from service department was very poor. Failed to call back to confirm tire was in stock so I could schedule an appointment, then failed to timely provide pricing for tires. This resulted i More

by Trogers
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Doante
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April 30, 2026

Always give a video of inspection and have your car ready when they say they will. Always willing to work with the customer. More

by Tfantozzi61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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April 29, 2026

I have to assume the service/repair was good. But I know the customer service was great because Jeremy Connie kept me informed throughout the process. Outreach to the customer is king! More

by johnnyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Connie
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April 27, 2026

Thank your Jeremy and Jeff for the quick service times and fitting me in the packed schedule. I will always service my BMWS Here! More

by RC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff,Jeremy
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Apr 28, 2026 -

BMW of Annapolis responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2026

My visit was very pleasant and my service advisor, Dontae was very friendly and attentive. I waited in the lounge area while my car was being serviced. The lounge is very comfortable and there are plenty of More

by ScottPtrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae Butler
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Apr 24, 2026 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

April 22, 2026

Fantastic new facility! Sean is always amazing - efficient, friendly & very professional. Would highly recommend him & his team More

by ibcrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Peria
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Apr 24, 2026 -

BMW of Annapolis responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Annapolis! Thanks again for the recommendation, and have an amazing day!

April 22, 2026

Staff was nice, waiting area was clean. took 3 1/2 hours for an oil change. More

by Johnson.007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
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Apr 24, 2026 -

BMW of Annapolis responded

Thank you for your feedback and your positive remarks about our staff and waiting area. We apologize for the delay in getting the oil change completed in a timely manner. Please feel free to contact me if you wish to discuss further, thank you Eric Fischer Service Manager - BMW and MINI of Annapolis 443-603-0520 efischer@group1auto.com

April 22, 2026

Dealership was really nice and organized. I was able to make my appointment and drop off my car at my leisure and the turnaround time was quick. More

by lys9210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Fischer, Jeremy
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Apr 24, 2026 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 21, 2026

Trusted source for all of your car needs. Speedy, professional, and knowledgeable staff. Book your appointment now! More

by Only1KingDavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Apr 24, 2026 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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