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BMW of Arlington

Arlington, TX

Overview
Employees
Reviews
Vehicles
4.5
1,271 Reviews
WE ARE VERY PROUD TO BE AWARDED THE 2013 MINI DEALER OF THE YEAR! Since 1973, the Moritz name has been a respected member of the Metroplex's competitive automotive industry. Cadillac was the inaugural brand for this second-generation, family owned dealership headed by John David Moritz. BMW was added to the product line in 1989 and has since acquired a spacious, 15,000 square-foot showroom at 2001 North Collins. We expanded once more in 2002 to welcome MINI Cooper, a BMW owned brand, into the fleet of luxury and performance vehicles heralded under the Moritz crest. "We were the only dealer selected in Tarrant Country to be awarded the MINI Franchise," said Tom Hauswirth, General Manager. Furthermore, Moritz of North Arlington is conveniently located at the heart of the metroplex, midway between two of the most active economic centers in Texas; Dallas and Fort Worth. DFW International Airport is a brief ten minute drive, providing easy access to Moritz for customers across Texas and the U.S. Our reputation is forged daily by the satisfaction and loyalty of our customers One of the elements that make our family atmosphere so appealing and rewarding are the outstanding sales and service staff.
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1105 East Lamar Boulevard

Arlington, TX

76011

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Showing 1,271 reviews

April 01, 2025

Poor customer service, excessive wait time and conflicting message from the service department. Sovann Vun customer service rep stated numerous time the alignment was off and they kept having too More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sovann Vun
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Apr 05, 2025 -

BMW of Arlington responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Chuong Nguyen Service Director BMW of Arlington cnguyen@bmwofarlington.com

March 31, 2025

I mislead and charged for something i didnt receive. No one helped correct it. Sad More

by Eve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rene
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Apr 05, 2025 -

BMW of Arlington responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Chuong Nguyen Service Manager cnguyen@bmwofarlington.com

March 29, 2025

Excellent service. Ismail was very helpful and friendly. Explain everything about what my car need to be done for servicing More

by ekesh73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismail
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Mar 30, 2025 -

BMW of Arlington responded

Hello, we're happy you found our staff Ismail to be so supportive during your experience here at BMW of Arlington. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 27, 2025

I love the atmosphere and friendly vibes! !! They make me feel welcome every time I go for whatever service I need. They will definitely take care of you with a smile on their face!!!😁😁 More

by ileviathomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Mott 5 stars
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Mar 28, 2025 -

BMW of Arlington responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 27, 2025

curtesy exceptional professional cares about you needs in a car, suv or van would recommend More

by Mslee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debbie Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : can not remember name but a A+
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Mar 28, 2025 -

BMW of Arlington responded

Hi Mslee, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

March 27, 2025

We used the valet service to get our car to and from the dealership and that went very smoothly. I was kept updated on the progress of my car thru text and email so I was aware of the status. Would defini More

by Tcoomes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

BMW of Arlington responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

March 25, 2025

BMW Arlington is always on point when it comes to customer service. I am happy with the attention to detail. More

by denisewisbrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad, Kaleigh
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Mar 27, 2025 -

BMW of Arlington responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

Always have an awesome experience, I have never had a problem. All the service representatives have always above and beyond to make sure I have a pleasant experience. Very clean and well maintained. I lo More

by elizabethmluna46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

BMW of Arlington responded

Hi, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

March 24, 2025

Excellent service and my service advisor Reesh Ismail went beyond the call of duty. My purse strap was stuck in the trunk latch and it would not open. It had been in there for a considerable amount of ti More

by kimmie75146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reesh Ismail
Report | Print
Mar 27, 2025 -

BMW of Arlington responded

Hi, thank you for taking the time to leave a review for us at BMW of Arlington. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 21, 2025

Rene was able to accommodate me last minute and his customer service was incredible. He was quick, honest and very helpful. He made a trip to the dealership a pleasant experience. Rene went above and b More

by Lourdestatiana411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
Report | Print
Mar 22, 2025 -

BMW of Arlington responded

Hi, we're so glad that we were able to go above and beyond! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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