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BMW of Arlington

Arlington, TX

Overview
Reviews
Vehicles
4.4
1,151 Reviews
Call Dealership (817) 436-5700
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1105 East Lamar Boulevard

Arlington, TX

76011

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Showing 1,151 reviews

October 31, 2024

Excellent customer service by Reesh. EXplained everything in full detail and car was delivered as promised! More

by J. Avina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reesh
Report | Print
Nov 02, 2024 -

BMW of Arlington responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 29, 2024

Thanks you for helping me check my car I am very satisfied with yours service More

by Hung dang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reesh
Report | Print
Nov 01, 2024 -

BMW of Arlington responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 26, 2024

Great work from Mo and his team on my M2 Competition. I highly recommend their service. More

by sebastien.delmaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MOHAMMAD AWADALLAH
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Oct 27, 2024 -

BMW of Arlington responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Arlington. We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2024

The service was excellent with a minimal wait time. My service manger Rheese did an outstanding job of customer service and explaining my service repairs More

by marcellus.moses1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rheese, Marcus Gibbons
Report | Print
Oct 26, 2024 -

BMW of Arlington responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 25, 2024

First time with BMW of Arlington ! Experience was very good. Received vehicle much sooner than expected. More

by James Olander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Carrero, Marcus Gibbons
Report | Print
Oct 27, 2024 -

BMW of Arlington responded

Hi James, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 25, 2024

The minute you pull into the service bay you are treated amazing! Chad was my service manager and he was great! More

by Dashburn505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Oct 27, 2024 -

BMW of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2024

My car was serviced in a timely manner. I received an analysis of mr car's condition within hours. Chad was able to get me a loaner car so I wouldn't be inconvenienced. Overall nice job. More

by kenwiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Oct 26, 2024 -

BMW of Arlington responded

Hi Kenwiley, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2024

It took 3 hours to change oil and rotate tires, and not sure why tire rotation is not part of covered maintenance. More

by Johnnarciso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Ismael
Report | Print
Oct 26, 2024 -

BMW of Arlington responded

Johnnarciso, Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and we'd love to know more about the areas we can improve. This will help us provide a better experience in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Chuong Nguyen Service Director cnguyen@bmwofarlington.com

October 24, 2024

I go in for service. They fix all type of things, then say oh your warranty expired. You have to pay. Obviously, NOT. then I attempt to be fair to say add the oil change More

by D Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember his name
Report | Print
Oct 26, 2024 -

BMW of Arlington responded

Thank you for bringing this to my attention. I’m sorry to hear about the confusion with your warranty and the frustration it caused—that’s not the kind of experience we want for our customers. I’d really like the opportunity to make this right and earn your trust back. Please contact me at directly, and I look forward to speaking with you. Chuong Nguyen Service Director cnguyen@bmwofarlington.com

October 21, 2024

Great deal on the oil change maintenance special. Fast intake and no complaint on the wait time More

by lawrence.m.walker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Marcus Gibbons
Report | Print
Oct 25, 2024 -

BMW of Arlington responded

Hi Lawrence, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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