BMW of Arlington

I brought my BMW X7 into the dealership and they took care of me right away. They assess the problem and put my vehicle in the service center to get the work done. It was completed in a timely manner, an care of me right away. They assess the problem and put my vehicle in the service center to get the work done. It was completed in a timely manner, and the customer service was great. More

**Poor Customer Service** I had an appointment at 8:30 AM and arrived at 8:27 AM. Sovann Van was the customer agent assisting me. I requested a car check, alignment, and tire rotation. After waiting 8:30 AM and arrived at 8:27 AM. Sovann Van was the customer agent assisting me. I requested a car check, alignment, and tire rotation. After waiting for an hour, she told me they couldn't perform the tire rotation because they couldn't find the wheel lock key (maybe because I declined to replace the front tires?!). Then, I waited for another **two hours**, and my car was still not ready. I happened to see her in the restroom and asked when my car would be finished. She said it was almost done. I waited another 15 minutes and went to her desk again to ask if my car was ready. She said it was nearly done. I then asked if I could pay in advance, and she said OK and started processing the payment. After that, she walked over to the key counter and **accidentally found my car key hanging there**. I assume the mechanics had finished my car a long time ago, and she never bothered to check. She took the key and handed it to the staff responsible for bringing my car out. Check the reviews, this is NOT the first time she has bad reviews It took **over 3.5 hours** just for a car check and alignment. On top of that, **a dealership that doesn't have a master key** and doesn't even recommend how I can get a replacement wheel lock key? Unbelievable! More

Jaime was the real MVP! He made sure all details were sorted out so by the time I made my 4 hour drive, my car was ready to roll. He even worked on his day off to make sure He made sure all details were sorted out so by the time I made my 4 hour drive, my car was ready to roll. He even worked on his day off to make sure everything was seamless when I arrived last Monday. He deserves a raise boss!! From start to finish the entire team made my purchase a breeze. Thanks so much for taking care of me! More

I love the professionalism and promptness in diagnosing repairs. I love that all the service advisors, work as a team and are willing to assist you. Chad, my service advisor is the best. He kept me informe repairs. I love that all the service advisors, work as a team and are willing to assist you. Chad, my service advisor is the best. He kept me informed of not only the repairs, but the cost as well More

Process was easy & quick. Salesman and sales manager were friendly and down to earth, no high pressure sales experienced. Will work with this dealership for future needs. Salesman and sales manager were friendly and down to earth, no high pressure sales experienced. Will work with this dealership for future needs. More

BMW Arlington has been my go-to dealership for BMW. The new showroom is nice and roomy, nice sales force too. The new showroom is nice and roomy, nice sales force too. More

I went there for an oil change. They had friend staff. Clean facility. Great service. They had friend staff. Clean facility. Great service. More

Poor customer service, excessive wait time and conflicting message from the service department. Sovann Vun customer service rep stated numerous time the alignment was off and they kept having too conflicting message from the service department. Sovann Vun customer service rep stated numerous time the alignment was off and they kept having too test drive it. I asked to have car washed when it was done and when it was returned the vehicle was dirty like it had set outside all day. More

I mislead and charged for something i didnt receive. No one helped correct it. Sad No one helped correct it. Sad More

Excellent service. Ismail was very helpful and friendly. Explain everything about what my car need to be done for servicing Ismail was very helpful and friendly. Explain everything about what my car need to be done for servicing More