BMW of Arlington

Great Buying Experience This was my first experience with a BMW / MINI dealership and I wasn’t sure what to expect. I was very pleased with the experience! I didn’t feel pr This was my first experience with a BMW / MINI dealership and I wasn’t sure what to expect. I was very pleased with the experience! I didn’t feel pressured at all. Pedro Alicea was very knowledgeable about the options and each vehicle I was interested in on the lot. He was very patient about answering all my questions - and offered a lot of information I didn’t think to ask about. I definitely felt like a valuable customer! More

Mini of Arlington - Pedro Worked with Pedro to buy my MINI countryman. Pedro was awesome to work with, very helpful, patient and professional. I had not initially planned to Worked with Pedro to buy my MINI countryman. Pedro was awesome to work with, very helpful, patient and professional. I had not initially planned to purchase from this dealership based on previous interactions. Working with Pedro and learning that the dealership was now under new ownership swayed me to have an open mind. I’m glad I did. Experience was very positive start to finish and with every member of staff. If you are in the market for a MINI, give this dealership a shot. You will be treated with respect and no pressure. I really have appreciated the service and responsiveness after the sale as well. Some dealers say they want to build relationship but I truly believe these folks mean it. More

Friendly & made me feel at ease Dealership had a good selection of preowned Mini Countrymen, which was the car I was interested in test driving. Cody Cox was personable but not high Dealership had a good selection of preowned Mini Countrymen, which was the car I was interested in test driving. Cody Cox was personable but not high pressure. He has also contacted me making sure things are fine after the point of purchase. He even put my license plates on for me. More

Swindlers This service department is not to be trusted. I took my car in for an inspection sticker, they informed me that my warranty had ended 2 weeks prior. W This service department is not to be trusted. I took my car in for an inspection sticker, they informed me that my warranty had ended 2 weeks prior. When I left with my inspection sticker, w days later my check engine light came on. Because of the code the fix would cost 1,100. When I picked my car up, the check engine light came on again. They said it was a different code and that was $800. Picked up the car and a week later the check engine light came on again. 1,400. From October til December my car has been in the shop 4 times. And each time my car was held for 1-2 weeks. Each time they said it was a different code, but before my warranty I only had to take my car in for oil, inspection and tires. DO NOT TAKE YOUR CAR TO THESE PEOPLE! DO NOT TRUST THEM! Even the manger was not helpful. More

Great service! I had a great experience at BMW/Mini of Arlington. Cody Cox was fantastic and easy to work with. I would definitely recommend BMW of Arlingnton! I had a great experience at BMW/Mini of Arlington. Cody Cox was fantastic and easy to work with. I would definitely recommend BMW of Arlingnton! More

Mini testdrive Curious about the Mini. I scheduled a test drive. I was met by Pedro, who was courteous and answered my questions to my satisfaction. It was a good ex Curious about the Mini. I scheduled a test drive. I was met by Pedro, who was courteous and answered my questions to my satisfaction. It was a good experience. More

Cat knows minis I spoke with Cat one day after work when I was getting my MINI looked at in service. We started talking about the cars and she showed me things on my I spoke with Cat one day after work when I was getting my MINI looked at in service. We started talking about the cars and she showed me things on my car I’ve had for three years and never knew about! Even my previous salesman didn’t show me these things. I didn’t know the HD radio was off, I didn’t know about the lane change blinker.. or this really cool secret dash compartment. I’m speechless. I’m so glad I met this girl, and she sales the MINIs! More

Service Department doesn't stand by it's work! I recommend you stay away from this dealership. They have a F better business bureau rating, and my experience with them is consistent with that ratin I recommend you stay away from this dealership. They have a F better business bureau rating, and my experience with them is consistent with that rating! Their service department while doing a warranty repair cross-threaded and ruined a $1,600 catalytic converter while inserting the oxygen sensor. My BMW Denver dealership's service department spent two weeks trying to get a response from them about their mistake and finally I had to track down the general manager to get any movement on the issue...only to have this Arlington dealership refused to take any responsibility for it, stating they have no responsibility since the car changed ownership since the botched repair was performed. I believe a repair shop should stand behind its work, especially when they make an egregious error in their workmanship! This is not becoming of a BMW dealership in my opinion!!! More

Great experience ! In search of my first new MINI, it can be scary. But Catherine changed all that. Being very knowledgeable with MINI, she makes the buying experience s In search of my first new MINI, it can be scary. But Catherine changed all that. Being very knowledgeable with MINI, she makes the buying experience smooth. I get to keep my current MINI. It's just a great feeling. Thank you! More

Great Service This was my first visit to BMW OF Arlington,for scheduled service on my 2015 X5 Diesel. I left with a big grin on my face. Service consultant Joshua This was my first visit to BMW OF Arlington,for scheduled service on my 2015 X5 Diesel. I left with a big grin on my face. Service consultant Joshua Boller, explained,in detail,the BMW service plan on my Vehicle. I was impressed with the professionalism and honesty exhibited by Mr Boller. In my opinion,he is an asset to this business. I waited about an hour for the service to be completed. While waiting, you're surrounded by friendly people who work hard at treating you special. Makes you want to came back for more. That's exactly what I intend to do. If you own a BMW, I highly recommend this dealer for service. Glenn Chism More