BMW of Arlington

Best car buying experience I made an appt with Catherine Adams to look at some MINI COOPERS. I had an idea of what I wanted, Cat listened to me and helped get me into a car I d I made an appt with Catherine Adams to look at some MINI COOPERS. I had an idea of what I wanted, Cat listened to me and helped get me into a car I dreamed about getting forever. She made the experience fun. She went through every detail of the car so when I drove off in my new MINI I had no questions and am having a blast driving everywhere!!! More

Thank you! Thank you! Thank you! I cannot say enough about what a well organized program Michael Coleman (GM) is running. As a business leader myself we strive to perfect our process I cannot say enough about what a well organized program Michael Coleman (GM) is running. As a business leader myself we strive to perfect our process by recognizing who our customers are and providing the absolute best service experience we can possibly offer. Michael and his staff clearly operate in this fashion. I had the pleasure of working with Sam Kim a Sales Manager, Robb Leyda the Dir of Finance, and Alan Gonzalez the sales representative. All of these professionals advocated for me as if they were purchasing for themselves. They anticipated and covered my needs better than I could've done myself. It was clear they are masterfully trained to recognize they are the ones we (the customer) rely upon to ensure a seamless and painless transaction. Because I live in another state, each of them made themselves available during and after work hours (as if they never stop working) and while the truck was being delivered they constantly checked in with me and with the delivery company to ensure an accurate timeframe for delivery and to make sure I was happy with my purchase (I'm thrilled with my purchase!!). I will purchase from these guys again. Thank you for making this as easy a car buying (and delivery) experience I have ever had! BCD Charleston, SC More

5-Star Service All The Way! Just purchased a 2014 BMW X1 from BMW of Arlington and my wife and I were very impressed with everyone at the dealership. We were in a bad financial Just purchased a 2014 BMW X1 from BMW of Arlington and my wife and I were very impressed with everyone at the dealership. We were in a bad financial situation and didn't think we could get into another car. But then we talked to Thomas Hayden and he went above & beyond anything we expected. He introduced us to Benjamin Song who helped us find the perfect car. Then Thomas put us in touch with Robb Leyda the financial Wizard and the next thing I know we're the proud owners of a beautiful black BMW X1...we highly recommend Thomas Hayden and all of the guys at BMW of Arlington! 5 Star service all the way!!! More

Buyer's experience I enjoyed the time with the dealership it was a great total buyer's experience. All of the staff were always pleasant and helpful. Thanks again Benj I enjoyed the time with the dealership it was a great total buyer's experience. All of the staff were always pleasant and helpful. Thanks again Benjamin! More

Best experience I have ever experienced Benjamin Song has gone far beyond the role of a salesman to help me. I'm a first time car buyer and he walked me through every single step and explain Benjamin Song has gone far beyond the role of a salesman to help me. I'm a first time car buyer and he walked me through every single step and explained every single detail (no matter how many times we had to go over some items again). But he didn't not stop or even rest till he found be the best car for me and what will not only be helpful in my daily commute but will help me in life if I ever had to do another purchase in any point in life. I highly recommend working with Benjamin he'll work tirelessly for you and your family no matter how hard or how far he has to go. More

Excellent Customer Service My salesman Benjamin Song was great. Very professional and extremely helpful. He made the car buying experience seamless. I highly reccomend this deal My salesman Benjamin Song was great. Very professional and extremely helpful. He made the car buying experience seamless. I highly reccomend this dealership. Nice dealership. More

Rep worked hard to find me a car Benjamin Song, the sales rep who put me into the car I bought, worked for several months to find a car for me. He knew I wanted a miracle, but instead Benjamin Song, the sales rep who put me into the car I bought, worked for several months to find a car for me. He knew I wanted a miracle, but instead of laughing it off, he worked to make a match. Great guy, glad he was there. More

Disappointing Experience I was looking to buy a used black 2016 535. Dealership had two on its website and I had an email exchange about the cars on a Thursday afternoon and I was looking to buy a used black 2016 535. Dealership had two on its website and I had an email exchange about the cars on a Thursday afternoon and said I would be out Friday for a test drive. Show up on Friday and they are completely clueless about where the cars are (they say maybe there are in service?), then they tell me that they had sold both to other dealerships. Thanks for the heads up before I made the drive. Then the salesman says, why don't you drive a white one since you are here so you will know if you like the drive. I say "okay." My wife and I ask to drive the car alone and was told that this was not allowed. What???? I have test driven many cars alone as long as I have left a license. In fact, after we left we went to another dealership and when I asked to test drive the car with just my wife, the response was, "of course, no problem." So we all pile in and go for a test drive. I ask why is this car several thousand dollars more than the ones I had come out to see. Salesman says he has no idea but will check when we get back. We get back and he tells me, "oh, that was in the "M line." In other words, the test drive was a waste becuase I was not looking at the "M line." Compete waste of two hours. More

Great Experience Buying 750i Sales people Ben and Scott were very helpful. Since Scott was busy with another client, Ben, went out of his way to help me through the process. Did Sales people Ben and Scott were very helpful. Since Scott was busy with another client, Ben, went out of his way to help me through the process. Did not have to negotiate much, they worked the numbers I presented. Got me through the financing with much hassle. Drove away the car feeling great. More