BMW of Arlington

Poor Customer Service Purchased a car for cash on June 21 2016. Today is Sept 21 2016. I still do not have title, registration and lic plates. Tried following up yesterday Purchased a car for cash on June 21 2016. Today is Sept 21 2016. I still do not have title, registration and lic plates. Tried following up yesterday by phone and email with no reply. Sales process was poor. Purchased car with cash and took over 5 hours to process. They even had All of the Finance Managers in a meeting and had to wait over an hour just to get paperwork started. Should have been very quick and straight forward process. Next step is to file complaint with DMV. More

Poor Repairs went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal le went to replace battery on 7-series BMW with 35K miles on it. Took 8 hrs to get it replaced. During that time, they found issue with rear axel seal leakage. cost $1300 to fix it. got it fixed while car was still at the dealer. thanks to extended warranty that covered it. Drove out of parking out and noticed my seat adjust control for thigh control is not working. went back next day. quoted $800. got it fixed again with extended warranty and picked up the car. Drove 1 mile from the dealer and noticed my car's camera won't work. BMW sucks. Went in with all things working and came out with one part breaking after another. More

Amazing experience with service advisor DT DT from service went above and beyond on my vehicle, the vehicle was completed quicker than expected and I was updated consistently. I would recommend DT from service went above and beyond on my vehicle, the vehicle was completed quicker than expected and I was updated consistently. I would recommend going to see DT In service. Honest and trustworthy. More

A very satisfying experience We recently purchased a new BMW, our third from this dealer in the last 12 years. We went back to this dealer because of excellent results in the firs We recently purchased a new BMW, our third from this dealer in the last 12 years. We went back to this dealer because of excellent results in the first two purchases (Tony Theisz has consistently been great to work with, over many years -- and was recently promoted). Brian Berg was our salesman this time, and did an outstanding job from first to last. We used True Car so the final sales price was easily negotiated, without damage to our relationship. Brian knows his BMWs and through two test drives and various questions we had, he was always prepared with expert answers. We did an Encore "genius" session after the sale, and Andrew Reeves was really amazing. He helped us understand all the recent improvements to i-drive and all the new hi tech safety and entertainment options, including multiple Apps that help make thIs a really nice car to drive and make it easier to learn how. Don & Sandi Holzwarth More

BMW Window Tint Service I bought a Sierra Denali and wanted ceramic tint. I heard great things about the BMW dealership in Arlington. I reached out to them and spoke with BJ I bought a Sierra Denali and wanted ceramic tint. I heard great things about the BMW dealership in Arlington. I reached out to them and spoke with BJ Thomas. This guy was a GOD send. Even though I did not have a BMW he worked up a deal that was very competitive and the tint was installed perfectly. I could not believe the care that they took with me from initial contact to delivery of my truck. Thank you BMW Arlington and especially BJ Thomas who made sure everything ran smooth!!! More

Amazing experience Sylvester was really sweet and listened to all my concerns not only did he make sure my needs were met, but he made me feel like family. This staff go Sylvester was really sweet and listened to all my concerns not only did he make sure my needs were met, but he made me feel like family. This staff goes above and beyond to make sure you are satisfied. More

Good Product Overall I liked the product available and the sales staff was fast to discuss options available and test drive a vehicle. The financial side was a little les I liked the product available and the sales staff was fast to discuss options available and test drive a vehicle. The financial side was a little less speedy as we were misled the trade/purchase was approved and complete when in fact it wasn't. While the finance officer was very polite and had a lot of insight, he continued to mislead that deal had been made resulting in two long waits a week apart at dealership. We were made to increase our down payment at last minute before the agreement was even in hand even though they scheduled our signing already. The salesman was great to work with. More

l had a great experience in buying a car at BMW of Arlington This was my first experience with BMW of Arlington and the experience was exceptional. Sylvester Ikenyei was very laid back and patient. He made the c This was my first experience with BMW of Arlington and the experience was exceptional. Sylvester Ikenyei was very laid back and patient. He made the car buying experience pleasant and provided me options. Overall I would recommend Sylvester to any of my family or friends looking to make a purchase with ease. I like to thank both Sylvester and Tyson. More

Great and no hassle experience! I had a great, no hassle experience. Sylvester was very helpful and even went the extra "miles" and drove my car home so I didn't have to juggle two c I had a great, no hassle experience. Sylvester was very helpful and even went the extra "miles" and drove my car home so I didn't have to juggle two cars. The sales manager made the purchase transaction very enjoyable with presenting a great offer and no hassling back-and-forth. I would definitely recommend this dealership and staff. Great job, keep up the good work! More

Great experience at this dealer! My salesperson, Sylvester Ikenyei, was very helpful when I arrived, and even double-checked to confirm that my car was Certified Pre-owned when I ask My salesperson, Sylvester Ikenyei, was very helpful when I arrived, and even double-checked to confirm that my car was Certified Pre-owned when I asked him to. He made the process painless. Their financing also gave me a loan at a better interest rate than the one I came in with. More