BMW of Asheville

Visited BMW of Asheville to view and consider a BMW for our next car purchase. Josh introduced himself and proceeded to evaluate our needs and wants. We discussed several models and decided to test drive our next car purchase. Josh introduced himself and proceeded to evaluate our needs and wants. We discussed several models and decided to test drive a 750 which we ultimately purchased. Great automobile and Josh does an excellent job of caring for his customers....he truly earns your confidence as well as your business....he got ours this time and will probably sell us another vehicle in the future. Many thanks to Josh and to BMW of Asheville for providing such a pleasant shopping experience and knowledgeable staff. Barbara & Ron Harris More

Having moved to the Asheville, NC area after purchasing the 328xi coupe in New York , I can say that Norman Locey took me in as a valued customer from the very beginning . As a service rep , Mr. Locey ta the 328xi coupe in New York , I can say that Norman Locey took me in as a valued customer from the very beginning . As a service rep , Mr. Locey takes all my needs into consideration , from scheduling , to time waiting , to explaining what the service call involves , and asking if there are any questions I might have , and most importantly , answering those questions. Mr. Locey is a thorough ,attentive , professional . More

I have taken a previous vehicle to this dealer for service, and recently bought my current vehicle from this dealer. All of the staff have been very friendly, easy to talk to, and eager to answer any service, and recently bought my current vehicle from this dealer. All of the staff have been very friendly, easy to talk to, and eager to answer any questions. Trenton Braswell was fantastic in helping me with the process of obtaining the new vehicle. He was eager to help in any way and has followed up with me on numerous occasions to make sure that things were still going smoothly for me. I am extremely well pleased with both BMW of Asheville and Trenton in particular for their outstanding customer service and friendliness. I would highly recommend this dealership to anyone on the market for a BMW. More

Typically, I share my service experience with Joel and tell him consistently how pleased I am with their service, but I would like to share with others about my experience. Joel knows all his customers by tell him consistently how pleased I am with their service, but I would like to share with others about my experience. Joel knows all his customers by name and takes a real interest in who you are to meet your needs. Joel listens to your issues and communicates the problems to the service folks to solve the problem- and problems get solved. It just is not the friendliness of Joel, but the other services of BMW. Frequently, I use their airport service and what and advantage no other dealership has to offer. I always have my car washed and return waiting for me at the airport- if it is just over a weekend or several weeks, I am always treated well. Over time my trust in their dealership continues to grow that I will always replace my cars with BMWs. More

I was recommended to BMW of Asheville, and specificially Trenton Braswell by my brother, who also bought a BMW from there, and both the Dearship and Trenton did not disappoint. I would recommend this Dea Trenton Braswell by my brother, who also bought a BMW from there, and both the Dearship and Trenton did not disappoint. I would recommend this Dealership and Trenton to any of my Friends or Family who wants a BMW. Great Customer service and product awareness. Thank you for a great luxury car experience, my first. More

Took my 545 in for brake/rotor replacement. Warning indicators also had PDC warning. I told BMW of Asheville that I only wanted the brakes and rotors work replaced. All is good called and quoted 875 on indicators also had PDC warning. I told BMW of Asheville that I only wanted the brakes and rotors work replaced. All is good called and quoted 875 on the phone. When I got to the dealer 1270 was the bill. I inquired why the difference. Explained that was diagnostics, but I got it repaired here. Nope you did not get the PDC done here explained Service Rep. It can be applied the next time when come it to replace PDC you got 60 days for that. I again explained I knew I needed brakes and that was all I came in for. Would not take off the charge. Get even better. 8 months down the road BRAKE sensor on again. OK just had them done, this time I go to my regular honest mechanic that on;y charges for he does. OH yeah he says they DID NOT replace the brake sensors when they replace pads and rotors. The should have done that sensors are only 5 dollars a piece, but now 240 more into taking everything off and putting everything back. NOW, BMW of Asheville is either INCOMPETENT of not knowing to replace the sensors or Trying to create another visit for something that should have been done the first to get more revenue. VERY SHADY either way. If your vehicle is not under warranty. DO NOT TAKE YOUR BMW to them. REPEAT DO NOT TAKE your BMW to get fixed at BMW of Asheville. More

Trenton Braswell has gone beyond and above with his service. His service has continued beyond the sale. I would highly recommend Trent to anyone that wants service after the sale. Trent has a lot to service. His service has continued beyond the sale. I would highly recommend Trent to anyone that wants service after the sale. Trent has a lot to offer other dealers and lots of other industries. My faith has been restored in not only car sales folks but in any service industry More

Received a letter from BMW that the head rests on my 328 series needed to be adjusted. I called Norman to make an appointment and he scheduled one at my convenience. The minute I walked into Fields, Norm gr series needed to be adjusted. I called Norman to make an appointment and he scheduled one at my convenience. The minute I walked into Fields, Norm greeted me by name, quickly took care of the paper work and got my car into the service area. While there, the gas cap was also adjusted and Norm made sure I didn't have any other concerns. Everyone at Fields BMW was friendly, upbeat and eager to make my visit a comfortable one. It was! I'm delighted with my car, the quick and efficient service and most of all, the willing and friendly staff. Norm made my experience a positive one. I can't imagine car shopping anywhere else. Thanks, Norm. (It didn't hurt that they had Klondike bars in the freezer.) More

Frank was great! We really appreciated the extra time and effort he took to show us the car. He went above and beyond what he really needed to do, will def buy another car from him. Thanks so much! effort he took to show us the car. He went above and beyond what he really needed to do, will def buy another car from him. Thanks so much! More

My service went just as Norman said. He gave me a great car at no cost for my two day service. Norman called me at the end of the first day and gave me a update on when my car would be ready. My friend car at no cost for my two day service. Norman called me at the end of the first day and gave me a update on when my car would be ready. My friend next door to me had to take his Honda in for a recall and it took two days. He was not given a servic car and had to rely on me to get him to and from the Honda dealership. BMW of Asheville is a great place to do business with. James M. Jones More