BMW of Asheville

We want to recommend Alex Powell and staff at Bmw Asheville absolutely one of the best car buying experience ever! They definitely do a terrific job making sure you have a great experience! Asheville absolutely one of the best car buying experience ever! They definitely do a terrific job making sure you have a great experience! More

Terrific Buying Experience! My first experience with a BMW dealer turned out to be among the best car-buying experiences ever. Joel Ruff at BMW of Asheville, NC, first determined My first experience with a BMW dealer turned out to be among the best car-buying experiences ever. Joel Ruff at BMW of Asheville, NC, first determined what I wanted, walked me through what cars had what features, and then left me alone to choose. Once I had selected my car of choice Joel was prompt with follow-up, answered all questions thoroughly and quickly. I never felt alone or uninformed during this buying process. If you want a pleasant car-buying experience, I unreservedly recommend Joel Ruff. More

Comfortable "No Pressure" experience Joel Ruff was very patient with our questions and second test drive request. Didn't feel like he wanted to hurry us along in purchasing our first BMW Joel Ruff was very patient with our questions and second test drive request. Didn't feel like he wanted to hurry us along in purchasing our first BMW. Other dealerships could hardly wait for our car door to shut before they pounced - sometimes two or three of them Very uncomfortable to pick one salesperson with three of them standing there. BMW of Asheville is much more professional and relaxed from initial visit to delivery of new X3 More

Joel Ruff is an excellent salesman that represents BMW well. He is professional, as well as friendly and helpful. I highly recommend Joel and the dealership. well. He is professional, as well as friendly and helpful. I highly recommend Joel and the dealership. More

Terrific buying experience I've owned BMW's continuously since 1987 and just purchased my eighth car through Joel Ruff at BMW of Asheville. Joel had been my trusted Service Advi I've owned BMW's continuously since 1987 and just purchased my eighth car through Joel Ruff at BMW of Asheville. Joel had been my trusted Service Advisor at the dealership before moving to sales, so I knew him to be extremely knowledgeable about all things BMW. More importantly, after over 15 years of dealing with Joel, I also knew him to be a forthright and honorable person. So I was glad to be able to have him now be my sales representative, as I felt I could trust him. As things turned-out, I was right. He found me a terrific one-owner, low mileage 5-series (just 5,000/year!) at an unexpectedly low price. I highly recommend him. More

Just took delivery on my 2020 BMW X7 M50i!! What a great car!!! The buying experience was great also thanks to my representative Joel Ruff. He was a joy to work with in all regards!! Highly recommend Joel car!!! The buying experience was great also thanks to my representative Joel Ruff. He was a joy to work with in all regards!! Highly recommend Joel and BMW of Asheville!! More

Watch these guys. They’re crooks I made an appointment to have my brake fluid replaced. They told me by phone it would cost $120 plus tax. The bill was $203. They charge $60 to reset I made an appointment to have my brake fluid replaced. They told me by phone it would cost $120 plus tax. The bill was $203. They charge $60 to reset your dashboard. I know. Highway robbery. More

Angry about trade in offer Do not expect to be treated fairly if you want a reasonable offer on your trade in. They offered me less than 50% of NC property tax value, and one th Do not expect to be treated fairly if you want a reasonable offer on your trade in. They offered me less than 50% of NC property tax value, and one third less than the Kelly Blue Book value for dealer trade in. They have an online estimated value on the BMW dealership website and my offer was almost one half of it. Greenville and other dealerships are not that far away. I won't be back. More

Deceived I would caution strongly against anyone who takes their vehicles in for service at Bmw Asheville. Approximately two years ago when our BMW X5 start I would caution strongly against anyone who takes their vehicles in for service at Bmw Asheville. Approximately two years ago when our BMW X5 started having issues Just under 40,000 miles, we brought it into the Bmw o Asheville For service. We noticed that there is smoke coming out of the exhaust and we were having to put in almost 1 quart of oil into the engine every two weeks before the oil indicator would come on. We were told "that's what these big engines do and “it is normal”. Over the next two years we had multiple items fail on this vehicle and repeatedly brought the vehicle to BMW Asheville...and all this time we continued to pour oil into the vehicle. By now, it has gotten so bad that it is embarrassing to drive this car due to the smoke billowing out of the exhaust. All this time the BMW dealer told us that this was normal to burn oil, but there might be an oil leak, but it would cost “thousands to find and fix the leak”. In the end we spent probably $3000 or more on repairs with them all to find out that this engine has been involved in a class action lawsuit. We finally brought it to a different dealer who immediately performed a "oil consumption test" and we were told that we need a new engine. Unfortunately now that it has 70,000 miles on it, instead of 40,000 miles when we first complained about the oil issues, we need to pay another $3500 for this. At NO time did BMW of Asheville ever recommended the oil consumption test, at no time did they ever tell us anything about the class action lawsuit or the steps that Bmw was taking to try and remedy a clearly faulty engine. BMW of Asheville was completely dishonest in their representation of the issues that were going on with our BMW. I would highly recommend that anyone stay away from This dealer, and BMWs in general. This is been a horrible experience.We had been loyal Bmw customer's but no more. After three BMWs buying a car that is now essentially worthless despite only having 70,000 miles on it now is ridiculous. More

Norman Locey provided great service over the years Thanks Norman for your help yesterday. Also please thank your detail people for the fine job they did on making my 240i new again. Hats off to Mr. Fox Thanks Norman for your help yesterday. Also please thank your detail people for the fine job they did on making my 240i new again. Hats off to Mr. Fox and company. Joel M More