BMW of Atlantic City

Buyer beware on repairs here. We’ve been servicing our car here for the last two years and on 3/6/24 we brought the car in for what we believed was an alignment issue. BMW sent u We’ve been servicing our car here for the last two years and on 3/6/24 we brought the car in for what we believed was an alignment issue. BMW sent us a video saying two wheels were bent and the control arms needed replacement, and the issue was not alignment related. We declined the work for then because the total was over $2500 and wanted to check other options, specifically possible aftermarket wheels since it was $1144 for two. About two weeks later I had a wheel specialist look at my wheels because he said he could fix the damage. He looked at them and said they were not bent. He did an alignment and I had a mechanic do the control arms. The problem was fixed, for $800 and no new rims. I called BMW to inquire why they recommended work that was not necessary. I spoke with the general manager, who told me he would discuss with the service manager and get back to me the following Monday. Needless to say I never heard back from him or the service manager. For the record, I was very professional and polite, as was the GM, but after not following up I decided I would put them on blast where possible. Don’t do any service here, or at least do your due diligence if you are even remotely suspicious of the service department claims. More

Tania was excellent and guided me in what I needed but also mindful of out of pocket spending also mindful of out of pocket spending More

Ease of setting up service appt online. Upon arrival, easy access to facility and prompt meeting with advisor appreciated. Service completed promptly and ease of online payment very eff Upon arrival, easy access to facility and prompt meeting with advisor appreciated. Service completed promptly and ease of online payment very efficient. Highly recommend More

Tania in Services is awesome. Took the time to walk me through the plan for my car, and gave updates along the way. Fast, courteous and high quality! Took the time to walk me through the plan for my car, and gave updates along the way. Fast, courteous and high quality! More

Professional staff there to help with any issues. Totally explained all details about the vehicle of interest. Totally explained all details about the vehicle of interest. More

The service writer Scott is great he always takes care of me when ever I take my car there me when ever I take my car there More

Excellent service and the advisor kept me updated as to what my BMW needed for service ! what my BMW needed for service ! More

Fast efficient service. The car was ready when promised. Service dept was very informative and concerned they explained all of my repair options The car was ready when promised. Service dept was very informative and concerned they explained all of my repair options More

Scott and all associates and Service are very professional and helpful as to all my needs with my visit professional and helpful as to all my needs with my visit More

Scott Was very courteous and helpful -he is a good “ambassador “ for the dealership and BMW “ambassador “ for the dealership and BMW More