BMW of Atlantic City

Had to write a separate review for service at Atlantic City BMW considering dealer rater separates the two catagories... So here it is: The Guys in Parts / Service are Top Notch at Atlantic City BMW: D City BMW considering dealer rater separates the two catagories... So here it is: The Guys in Parts / Service are Top Notch at Atlantic City BMW: Dave Rosenthal (Parts) is on top of any accessories I was looking for and never hesitated to hunt down the goodies. Omar Cruz (Technician / Mechanic) is a young guy with a wealth of knowledge and a great attitude. I see him as being a Service Manager someday with his integrity and willingness to assure customer satisfaction. Plainly stated: "The kid is a good wrench". Service Manager: Tony Martins has an open door policy and made time for any of my needs without any hassle whatsoever. He's always on the go and if you can catch him on the lot or in Service - he's happy to help. A very high energy kind of guy. The New Service Dept. is top notch and with a young, knowledgeable, high energy staff... I believe your car is in good hands. More

Brian and Eric went above and beyond the call of duty to insure that my wife and I got the best deal possible and were very friendly and knowledgable about the New 2012 5 series I bought from them. Brian ga insure that my wife and I got the best deal possible and were very friendly and knowledgable about the New 2012 5 series I bought from them. Brian gave me a tour of The new showroom and service areas and I was very impressed. This is my third BMW and I will never buy from anywhere else. Thanks guys for doing an OUTSTANDNG job! More

Very poor service dept. Not happy at all. I will take my business somewhere else. I won't ever go back to them. Sales crew are very good. business somewhere else. I won't ever go back to them. Sales crew are very good. More

Great sales experience in March, 2010....the, service. What service? They let me down twice, specifically in May, 2010, when I had a "do not drive " condition. Called, the best they could do was 3 weeks What service? They let me down twice, specifically in May, 2010, when I had a "do not drive " condition. Called, the best they could do was 3 weeks. Went to another BMW dealer, took me right in nd their service staff could not have been nicer. Then, on January 01, 2011, car broke down. Called BMW "Hotline". They told mde to get it to the dealer right away, as it was a safety issue. The next work day, called BMW of Atlantic City. Again, a 2 week wait. Called the other BMA dealer, took me right in. BMW of AC's Service Manager was apologetic, but was at a loss as to why service schedulers did what they did. Finaly analysis BMW of Atlantic City should export the care and quality customer service of their Sales force to their Service people. More

PRICE may close one sale, SERVICE turns one sale into repeat sales. In 2003 I purchased an X5 from Ron Solt and Eric Mehan. My obsessive compulsive personality causes me to research any prospective repeat sales. In 2003 I purchased an X5 from Ron Solt and Eric Mehan. My obsessive compulsive personality causes me to research any prospective vehicle as well as the dealership where the vehicle will be serviced. Ron and Eric were a pleasure to deal with and extremely patient. The only bump in the road occurred when the special ordered X5 arrived with dark wood trim instead of light wood trim. Discussion ensued with the initial reaction of denying that the light wood was ordered...when I produced the written fax order, Eric Mehan immediately stood by the order and re-ordered the X5 in accordance with my initial written special order. Dave Masserini, service advisor at BMW of Atlantic City, is the best advertising for BMW of Atlantic City. Dave is knowledgeable, professional, and efficient. Recently, prior to a 800m trip, I stopped by the dealership, to confirm that the oil level was ok. Dave checked the oil level, topped off the oil, and checked the X5's service status with the key diagnosis feature...all with a smile, curteous and direct action. Service is the reason I return to an auto dealership to purchase a vehicle. BMW of Atlantic City has the team of knowledgeable professionals to fit the Best Handling Vehicle on the Road! More

Icredible experience. Bfore making the decision to purchase from BMW of Atlantic City we had test driven three BMW's, a new Lexus, Acura and Mercedes. Our search was both local and regional, within 30 purchase from BMW of Atlantic City we had test driven three BMW's, a new Lexus, Acura and Mercedes. Our search was both local and regional, within 300 miles of Virginia Beach.BMW of Atlantic City was by far the most responsive and forthright in answering our questions. Admittedly, we were a bit leery at first purchasing a car sight unseen over the Internet. However, Sean McDole was very professional and answered every question and/or concern. He contacted us on several occasions over the past three weeks. When we arrived at the showroom yesterday we were greeted by name at the front door. I can't tell you how much that meant to both of us, especially having just driven five hours from Virginia Beach. Ron Solt immediately showed us the car, offered us a test drive and started the paperwork.While Ron worked on paperwork, had the car detailed and had our trade in appraised we were offered fresh baked cookies, muffins and drinks. Everything was as promised from the financing rate to the condition of the car. Trading in our old car was a breeze and we were offered 20% more than we were offered in Virginia Beach. One thing that really impressed me was the "no pressure" atmosphere. When Jim Pitetti went over the financing with us he also presented several additional services and packages. My first thought was here we go with the high pressure sales pitch to purchase something we really didn't want or need. Although Jim reviewed the packages and options with us in detail , there was no pressure to buy anything. What a nice surprise. He simply presented the facts. As a result of his professionalism and no-pressure attitude we ended up purchasing the BMW maintenance plan, the tire and wheel policy and the Pass Key service. Regarding the car itself, it looked great when we left the lot. Perfect condition! Before we drove away Ron went over every feature on the car and took the time to answer our questions. We've driven the car about 400 miles the past 2-days and it is an absolute blast to drive. There really is something very different about the way a BMW drives. The bottom line is the purchase far exceeded our expectations. Our next planned purchase is a used Z4 and I'm sure when the time comes we'll be in touch. More

Unfortunately we did not purchase our new 750I from this dealership as they did not at that time have availability to the vehicle we had chosen, but our experience with them overall is very impressive. W dealership as they did not at that time have availability to the vehicle we had chosen, but our experience with them overall is very impressive. We have taken our car in for service under warranty and each time they have provided us with a loaner vehicle. They are courteous and accomodating and have taken care of our concerns with the car. They have made available to us a sales rep to familiarize us with the workings of the car, which unfortunately was not done by the dealership selling us the car. They offer monthly customer appreciation seminars accompanied by dinner and prizes and allow people to ask questions about their cars and tour the service facilities. You actually speak with the mechanics and the folks who know about tires and service on your vehicle. Customer satisfaction seems to be a priority with this dealership. More

Let me start by saying I am a loyal person so when looking to buy a pre-owned/certified vehicle I was going to give the business to my local dealership and salesman where I purchased a brand new BMW 5 looking to buy a pre-owned/certified vehicle I was going to give the business to my local dealership and salesman where I purchased a brand new BMW 525i in 2006. I searched the inventory online and found a car that I was ready to purchase sight unseen. I reached out to my salesperson and he mentioned that the car needed to go through detail but it was available. I had a few questions that needed some follow-up on but the sales person did not get back to me, I had to get back in touch with him for these answers. When I noticed the car was no longer on the website I reached out to the sales person via email and he assured me the car was still available. When I spoke to the saleperson later that day he decided to mention that they had another party interested in the car. I was ready to drop everything and come over an purchase the car but it was STILL IN DETAIL and not available for me. Long and short they sold the vehicle to the other buyer and wasted my time and energy. I thought this dealership was ethical, however they are just like any other bottom of the barrell car salespeople. I gave them the oppurtunity to treat me like the other buyer who purchased the car I was ready to buy but I am not getting the return calls or attention like the other buyer. Below is my email to the dealership and there response. BE CAREFUL OF THIS DEALERSHIP!! My email to the GM: Mr. Cevoli, I am in utter disgust at the experience I had with your dealership this week, ending this evening. In 2006 I purchased a BMW 525i at your dealership. My salesperson in that transaction was Brian Cronin. I am currently in the market for an SUV for my wife and children and after an internet search of your pre-owned inventory, I saw a white 2006 BMW X5 that I was immediately interested in. As real estate agents, my wife and I are fully aware of commission based sales and what return clients mean to our business. It was natural that we would contact Brian Cronin to assist us with this purchase. I contacted Mr. Cronin on Monday August 16th sometime before 10 A.M. to inquire about this car. Mr. Cronin was enthusiastic about the vehicle and was able to answer all my questions in a somewhat acceptable time frame. He told me in that same conversation that the car was due to be detailed. I asked him if the car was going to be a "certified" car and he told me he would get back to me. Tuesday the 17th came and went with no word from Mr. Cronin. This morning I emailed Mr. Cronin to see if the car was still available due to it no longer being on the BMW of Atlantic City website and he emailed me back stating it was and he noticed that numerous cars have been pulled from the website and he would find out what the issue was. Around 11 A.M. I called Mr. Cronin about the car and he assured me the car would be "certified" and I told him I wanted to purchase the car. At this point Mr. Cronin disclosed to me that he had another buyer interested in this vehicle. Someone he had been working with since February of this year and that he "felt bad" about this and they had a tight budget. When my wife or I are selling a home and have multiple buyers for a particular property we don't "feel bad" and push off one buyer for another. We conduct business in a professional and ethical manner and this is where BMW of Atlantic City FAILED miserably. We informed Mr. Cronin at 5 PM this evening that we were on our way to purchase this vehicle. Mr. Cronin was unavailable to us when we arrived at the dealership and his pocket buyer was "waiting in the wings". The other buyers followed through and purchased the vehicle. Sour grapes? No. Are we angry? Yes. We feel that we were totally "pushed off" the past few days and would have closed this purchase on Monday if it was made a possibility to us. Why was this other buyer given such priority over us? What happened and how it happened was truly wrong. Surely you have some sort of ethical practice in place for these sort of situations. If so, it was not executed in this instance. Sean McDole was acting as a manager on duty this evening and he expressed to us that this vehicle was "being held" for this buyer. Really? Then why all the waste of my time and energy? Why post the car on your site for sale and also on craigslist.com and not for hold for one customer? My question to Sean McDole tonight was, is there a salesperson in your outfit that is going to pocket the next great deal for us? "Hold" a car for my wife and I? I feel that if I would have not decided to give Mr. Cronin the repeat business and spoke with another salesperson they would have put up some sort of fight for us to be able to purchase the car from them and not the "pocket buyer". I would like for someone to show me the loyalty that I was trying to give to BMW of Atlantic City and Mr. Cronin. This was a terrible experience for us and we sincerely hope you are going to have a reasonable explanation for the way good returning customers were treated by your staff. The email from the sales manager to me: I just wanted to let you know that I forwarded your email to John Cevoli, you had the wrong email address in there. Also I wanted to let you know that while this may have been viewed as a poorly handled situation by Brian, I will be sure to talk him about it. The reason the vehicle was held for the other customer was because I had told the customer myself that they had first right of refusal for the vehicle, as Brian told you we have been working with them since February to find the right vehicle for them and when we traded this vehicle in I called them and went over the vehicle with them and told them that they can come in when the car was ready and let us know, last night when the vehicle was finally ready they came right up and from what I understand they have purchased the vehicle. In your email you asked if any one of us would treat you the same way and the answer is yes we would, and if you like we will. And if it was another salesperson involved they may have asked but the answer would have been the same. I would hope that if the situation was reversed you would expect me to stick by my word if I gave it to you. My understanding of the short fall of this whole situation would have been Brian telling you the vehicle is being held for someone, and like I said I will speak to him regarding that so it does not happen again. Please let me know if there is anything else I can do for you, understand that my intention being here for you is to do my best to fill your needs and to give you the best service I can, if you would like me to look around for another car for that is similar to that one, or call you should something happen to that deal, I will be happy to. Again, I do want to convey my sincerest apologies for this situation and please let me know if there is anything I can do for you. More