BMW of Atlantic City

On Saturday, February 13, 2021 at approximately 10:30am, I corresponded via email with Sean Maldonado, Internet Sales Specialist. Toward this end, I made a cash offer on a pre-owned 2015 Honda CRV. Furt I corresponded via email with Sean Maldonado, Internet Sales Specialist. Toward this end, I made a cash offer on a pre-owned 2015 Honda CRV. Furthermore, I indicated that I was prepared to visit the dealership on the same day to finalize the purchase if the dealership accepted my offer. Sadly, (one may say rudely) I never heard back from the dealership with respect to whether or not my offer was accepted. To add further injury to insult, at 2:17pm I received the following email correspondence from Matthew Yacoub, Sales Manager, "...a courtesy email to remind you of your plans to visit BMW of Atlantic City on 2/13/2021 at 2:30 PM to see the Honda CR-V..." The 2:30pm appointment was never discussed or confirmed. Talk about being extremely disorganized...or in other words, an absolutely sophomoric situation with most the important focal point being ignored - the Customer. In sum, BMW of Atlantic City actions were highly incongruous with their professed principles of business. High end customer service was not experienced at this "high end" dealership. Disappointing to say the least... More

MY wife owns a 2018 X3 which requires new breaks. BMW of AC could not get the wheel locks off. Two weeks ago she was told by the service department that equipment was ordered from NY to remove the lock. A AC could not get the wheel locks off. Two weeks ago she was told by the service department that equipment was ordered from NY to remove the lock. After numerous calls a week later she was told the equipment had not arrived. Now 2 weeks later she has not been contacted regarding the job. Poor communication, service and consideration. This is the 2nd bad experience here. Not sure how or why this would be a standard of service in anyone's mind. More

I purchased a 2018 540ix in July 2020. It is now Dec 2020 and still no title or registration. This experience leaves me very fearful of doing business with this dealership again. I want to trade this ve 2020 and still no title or registration. This experience leaves me very fearful of doing business with this dealership again. I want to trade this veh because id doesn't have everything I wanted in it but I'm stuck paying for a veh that I can't drive or sell because they are not responding to me. Something is very wrong here. More

Shocking response from sales rep - very asymmetric I sent a request to the dealer looking for a 2019 330i xdrive. Julia replied that they only had 2020, 2017 and 2013 and did I like the 2020s. I went I sent a request to the dealer looking for a 2019 330i xdrive. Julia replied that they only had 2020, 2017 and 2013 and did I like the 2020s. I went online and looked at the 2020 330's and prices, entered the mileage and features in KBB and received a price range that was $8 to $10k less than their list price. I replied asking why their prices were so high and they were asking for M-package prices and I copied a nearby BMW Mpkg with similar miles that was the same price. I then made a remark that we all have access to the internet so it is not hard to look up prices. She replied with a nasty "SIR, I don't set prices and of course I know what the internet is" and that was it. Julia, just so you know, the proper answer is something like "Mr. A. I understand. Perhaps you did not catch all of the options this vehicle has, here is the correct KBB value. Please let me know if you want to test drive the vehicle" Dave More

radio wasn't working in myBMW took it in to find out why. Got car back navigation don't work.called for management no response Got car back navigation don't work.called for management no response More

Great experience with this dealership. I saw a 340 I like over the weekend, left a message expressing interest. Got a call back at 8 am, Monday morning. I drove from manhattan 2 hours in my leased car, like over the weekend, left a message expressing interest. Got a call back at 8 am, Monday morning. I drove from manhattan 2 hours in my leased car, with 3 months left. I didn't expect to drive home that day in the 340. The guys worked it out and took care of my lease. They even stay late to finish the paperwork. It was a pleasure to work with Kevin, Patrick and Dan. Two thumbs up! More

My salesman was Mark Kaminski and he made the purchase the most pleasant I have had. The entire staff was professional, personable and considerate of the amount of time needed to complete the transaction. the most pleasant I have had. The entire staff was professional, personable and considerate of the amount of time needed to complete the transaction. I was purchasing a used vehicle but treated as though I was purchasing a top of the line vehicle. More

I recently brought my 2015 328i x drive in for a ConnectedDrive issue. They were thorough in their review with me as to what the issue was and got it resolved with BMW NA. BMW AC will have my vehi ConnectedDrive issue. They were thorough in their review with me as to what the issue was and got it resolved with BMW NA. BMW AC will have my vehicle back for all service needs. More