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BMW of Atlantic City
Egg Harbor Township, NJ
507 Reviews
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Showing 507 reviews
December 28, 2020
MY wife owns a 2018 X3 which requires new breaks. BMW of AC could not get the wheel locks off. Two weeks ago she was told by the service department that equipment was ordered from NY to remove the lock. A AC could not get the wheel locks off. Two weeks ago she was told by the service department that equipment was ordered from NY to remove the lock. After numerous calls a week later she was told the equipment had not arrived. Now 2 weeks later she has not been contacted regarding the job. Poor communication, service and consideration. This is the 2nd bad experience here. Not sure how or why this would be a standard of service in anyone's mind. More
by CD
Employees Worked With
Jennifer
December 03, 2020
I purchased a 2018 540ix in July 2020. It is now Dec 2020 and still no title or registration. This experience leaves me very fearful of doing business with this dealership again. I want to trade this ve 2020 and still no title or registration. This experience leaves me very fearful of doing business with this dealership again. I want to trade this veh because id doesn't have everything I wanted in it but I'm stuck paying for a veh that I can't drive or sell because they are not responding to me. Something is very wrong here. More
by tlew1129
Employees Worked With
Roy Powers, Vincent Menniti
July 20, 2020
Shocking response from sales rep - very asymmetric I sent a request to the dealer looking for a 2019 330i xdrive. Julia replied that they only had 2020, 2017 and 2013 and did I like the 2020s. I went I sent a request to the dealer looking for a 2019 330i xdrive. Julia replied that they only had 2020, 2017 and 2013 and did I like the 2020s. I went online and looked at the 2020 330's and prices, entered the mileage and features in KBB and received a price range that was $8 to $10k less than their list price. I replied asking why their prices were so high and they were asking for M-package prices and I copied a nearby BMW Mpkg with similar miles that was the same price. I then made a remark that we all have access to the internet so it is not hard to look up prices. She replied with a nasty "SIR, I don't set prices and of course I know what the internet is" and that was it. Julia, just so you know, the proper answer is something like "Mr. A. I understand. Perhaps you did not catch all of the options this vehicle has, here is the correct KBB value. Please let me know if you want to test drive the vehicle" Dave More
by Dave
Employees Worked With
Julia Stephan
May 25, 2020
Great experience with this dealership. I saw a 340 I like over the weekend, left a message expressing interest. Got a call back at 8 am, Monday morning. I drove from manhattan 2 hours in my leased car, like over the weekend, left a message expressing interest. Got a call back at 8 am, Monday morning. I drove from manhattan 2 hours in my leased car, with 3 months left. I didn't expect to drive home that day in the 340. The guys worked it out and took care of my lease. They even stay late to finish the paperwork. It was a pleasure to work with Kevin, Patrick and Dan. Two thumbs up! More
by JohnS
Employees Worked With
Kevin, Patrick and Dan
February 29, 2020
My salesman was Mark Kaminski and he made the purchase the most pleasant I have had. The entire staff was professional, personable and considerate of the amount of time needed to complete the transaction. the most pleasant I have had. The entire staff was professional, personable and considerate of the amount of time needed to complete the transaction. I was purchasing a used vehicle but treated as though I was purchasing a top of the line vehicle. More
by Gramcallahan
Employees Worked With
Mark Kaminski
February 17, 2020
I recently brought my 2015 328i x drive in for a ConnectedDrive issue. They were thorough in their review with me as to what the issue was and got it resolved with BMW NA. BMW AC will have my vehi ConnectedDrive issue. They were thorough in their review with me as to what the issue was and got it resolved with BMW NA. BMW AC will have my vehicle back for all service needs. More
by j.elberson
Employees Worked With
Dave Masserini
October 08, 2019
I bought an after market obdii device made specifically for bmw. The device indicatored that there was a problem with the fem software. Recommendations from the obdii device was to take it to the dealers for bmw. The device indicatored that there was a problem with the fem software. Recommendations from the obdii device was to take it to the dealership to reinstall the fem software. After an argument from the service assistant and then the service technician they told me that if there was a problem with software that my car would not operate properly and that this device would null and void any warranty. I asked that they check it out anyway and they found that in fact there was a problem with the software. It was reinstalled and I got a bill for nearly $300. I was in and out in two hours and it probably only took them an hour and no parts. The car was a 2017 BMW 330i x with 36 K miles and surely should be under warranty. The reason I was charged this exorbitant amount I was told was that the obdii device made the warranty null and void. Even so almost $300 for probably less than an hour labor and no parts. This is totally unreasonably and I would advise against this service center and think long and hard about buying a BMW More
by Richard
Employees Worked With
Jeff , Eric Mahan
August 16, 2019
An excellent sales team to deal with! Stress free purchase! The show room is immaculate, the staff very pleasant, professional and extremely knowledgeable! My salesman was Art and his manager Brad. It was trul The show room is immaculate, the staff very pleasant, professional and extremely knowledgeable! My salesman was Art and his manager Brad. It was truly a pleasant experience spending this money! I purchase a 240i convertible and not only is it Strategically designed, a pleasure to look at it is truly the ultimate driving machine! I couldn't be happier!!! More
by Michele
Employees Worked With
Art Mcguigan, Brad, Roy and Mike
August 08, 2019
disappointed I'd like to start by saying our overall positive experience in purchasing from your dealership has been overshadowed by several instances of poor cust I'd like to start by saying our overall positive experience in purchasing from your dealership has been overshadowed by several instances of poor customer service and communication, mis-information or lack thereof, and what seems to us to be a very unorganized buying process. My wife and I (Lisbeth Ruano) purchased 2 vehicles from your dealership within a nine month span from Mike Gallo. With both vehicles we had to initiate the conversation of permanent license plates as both expired without hearing from Mike or your dealership. With the second vehicle, and most recent, we were actually issued a second temporary tag that also expired and again we had to reach out to Mike (who we feel basically blew us off) and your dealership. After finally getting a response that they would be mailed to us they came with an inspection notice due within 14 days of 7/23/19, though we didn't receive it until 8/6/19. The inspection was not communication to us by Mike or your dealership at all. Finally, the transaction information failed to list me as a co-owner on the second vehicle even though we requested such just like the first vehicle we purchased. We believe this mistake was made because the business manager (completing the sale paperwork) was on his first day in his position and required lots of assistance as he seemed very lost with how to process a sale with your systems and processes. As you can see, we are very disappointed to say the least. I have been a BMW owner for 30 years now and will probably continue for the next 30 years however, we will never buy from BMW of Atlantic City again and unfortunately, will never refer you to anyone. In fact, we plan to post warnings about what we experienced on as many platforms as possible Thanks for your time. More
by disappointed
Employees Worked With
Mike Gallo
