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BMW of Atlantic City
Egg Harbor Township, NJ
515 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 515 reviews
December 21, 2012
Wanting to be loyal customers, my husband and I drove 6.5 hours to purchase a car from this dealership. After arriving, we were told that the car we wanted had been sold the evening before. Arthur then insis hours to purchase a car from this dealership. After arriving, we were told that the car we wanted had been sold the evening before. Arthur then insisted we test drive 3 cars we were completely not interested. After wasting both his time and ours, we drove a car similar to the one we had made the trip for. We did purchase this car. (I was ready to leave, I loved our other BMW. ) it has now been 2 months and we have still not received our license plates or registration. We have called the dealership several times and get attitude each time we call. This experience has been so horrible that I have considered never buying another BMW. I had a better car shopping experience when I had $5000 to spend on my first car. More
by Vtbmw
Employees Worked With
Arthur
September 12, 2012
I went to BMW of Atlantic city after going to over 8 dealers in two states and they by far were the most professional, friendliest and honest people to work with. They answered all of questions and addr dealers in two states and they by far were the most professional, friendliest and honest people to work with. They answered all of questions and addressed any concerns we had. I bought a 2009 X5 for a great price and the car is in immaculate condition. I couldn't be happier with my decision and will be back in a few years to buy my husband his 5 series. More
by dpearlman
Employees Worked With
Art(dealer) and Sean(finance)
September 05, 2012
Recently had the pleasure of switching back to a BMW from a Mercedes. Stopped by Atlantic City BMW and got an excellent deal on a brand new X series. I have to say that the guys in Atlantic City in their Bra a Mercedes. Stopped by Atlantic City BMW and got an excellent deal on a brand new X series. I have to say that the guys in Atlantic City in their Brand New building have a great attitude and have truly proven that customers come 1st. The General Manager - Mario Clementoni is a fantastic guy who is personable, friendly and always steps up to help a customer. Eric Mahan (Sales Manager) is accommodating, persistent and tells it like it is. My Salesman - Pete Ballias knows BMW's inside and out, he is an enthusiast and appreciates the cars he sells. I highly recommend you stop by and see these guys before you buy anywhere else. More
by Seeker88
Employees Worked With
Mario Clementoni, Eric Mahan, Pete Ballias
September 05, 2012
Had to write a separate review for service at Atlantic City BMW considering dealer rater separates the two catagories... So here it is: The Guys in Parts / Service are Top Notch at Atlantic City BMW: D City BMW considering dealer rater separates the two catagories... So here it is: The Guys in Parts / Service are Top Notch at Atlantic City BMW: Dave Rosenthal (Parts) is on top of any accessories I was looking for and never hesitated to hunt down the goodies. Omar Cruz (Technician / Mechanic) is a young guy with a wealth of knowledge and a great attitude. I see him as being a Service Manager someday with his integrity and willingness to assure customer satisfaction. Plainly stated: "The kid is a good wrench". Service Manager: Tony Martins has an open door policy and made time for any of my needs without any hassle whatsoever. He's always on the go and if you can catch him on the lot or in Service - he's happy to help. A very high energy kind of guy. The New Service Dept. is top notch and with a young, knowledgeable, high energy staff... I believe your car is in good hands. More
by Seeker88
Employees Worked With
Tony Martins, Omar Cruz, Dave Rosenthal
July 04, 2012
Brian and Eric went above and beyond the call of duty to insure that my wife and I got the best deal possible and were very friendly and knowledgable about the New 2012 5 series I bought from them. Brian ga insure that my wife and I got the best deal possible and were very friendly and knowledgable about the New 2012 5 series I bought from them. Brian gave me a tour of The new showroom and service areas and I was very impressed. This is my third BMW and I will never buy from anywhere else. Thanks guys for doing an OUTSTANDNG job! More
by JohnSulano
Employees Worked With
Brian Cronin & Eric Mahan
February 05, 2012
I would not recommend this place to anyone anymore as this place is going to the pits. 2011 Jan/Feb the car is with the dealership 3+ times every time towed in. Last fix is a new starter which fails in 6 this place is going to the pits. 2011 Jan/Feb the car is with the dealership 3+ times every time towed in. Last fix is a new starter which fails in 6 months back to dealer in Aug only to find out they put a cheap off market starter instead of a genuine BMW starter. They could not fix my tyre wobble problem first reported when the car was under warranty, guess they were waiting for the warranty to expire before hitting with a charge to fix the problem. I think they are at best good for an oil change but please get your own oil for knowing them they might be recycling the oil from one car to another. More
by bharattrivedi
Employees Worked With
Dave
October 26, 2011
I purchased a Certified 2008 535xi in late July of 2011. The car fax indicated the car had hit a curb and was repaired prior to certification. Experienced engine failure a few weeks after purchase which The car fax indicated the car had hit a curb and was repaired prior to certification. Experienced engine failure a few weeks after purchase which was repaired by dealer. Service did not have the time (it was a Saturday) to address issues that included a vibration over 60mph and my sat radio. I took the vehicle to my local dealer in PA and they identified a bent rim as the source fo the vibration. It appears a wheel was damaged and simply moved from the front to the rear (the prior owner leased it). This should have been picked up during the certification process. Calls to my sales representative were not returned. More
by pmlanctot
Employees Worked With
Jean Antoine
July 12, 2011
Great sales experience in March, 2010....the, service. What service? They let me down twice, specifically in May, 2010, when I had a "do not drive " condition. Called, the best they could do was 3 weeks What service? They let me down twice, specifically in May, 2010, when I had a "do not drive " condition. Called, the best they could do was 3 weeks. Went to another BMW dealer, took me right in nd their service staff could not have been nicer. Then, on January 01, 2011, car broke down. Called BMW "Hotline". They told mde to get it to the dealer right away, as it was a safety issue. The next work day, called BMW of Atlantic City. Again, a 2 week wait. Called the other BMA dealer, took me right in. BMW of AC's Service Manager was apologetic, but was at a loss as to why service schedulers did what they did. Finaly analysis BMW of Atlantic City should export the care and quality customer service of their Sales force to their Service people. More
by rev.ken
Employees Worked With
customer sevice
February 23, 2011
PRICE may close one sale, SERVICE turns one sale into repeat sales. In 2003 I purchased an X5 from Ron Solt and Eric Mehan. My obsessive compulsive personality causes me to research any prospective repeat sales. In 2003 I purchased an X5 from Ron Solt and Eric Mehan. My obsessive compulsive personality causes me to research any prospective vehicle as well as the dealership where the vehicle will be serviced. Ron and Eric were a pleasure to deal with and extremely patient. The only bump in the road occurred when the special ordered X5 arrived with dark wood trim instead of light wood trim. Discussion ensued with the initial reaction of denying that the light wood was ordered...when I produced the written fax order, Eric Mehan immediately stood by the order and re-ordered the X5 in accordance with my initial written special order. Dave Masserini, service advisor at BMW of Atlantic City, is the best advertising for BMW of Atlantic City. Dave is knowledgeable, professional, and efficient. Recently, prior to a 800m trip, I stopped by the dealership, to confirm that the oil level was ok. Dave checked the oil level, topped off the oil, and checked the X5's service status with the key diagnosis feature...all with a smile, curteous and direct action. Service is the reason I return to an auto dealership to purchase a vehicle. BMW of Atlantic City has the team of knowledgeable professionals to fit the Best Handling Vehicle on the Road! More
by surfw
Employees Worked With
Dave Masserini
