BMW of Barrington

Intermittent issue with Sirius radio Having purchased a new 4-Series Gran Coupe I discovered an intermittent problem with the Sirius radio freezing (this is the only niggle in the entire Having purchased a new 4-Series Gran Coupe I discovered an intermittent problem with the Sirius radio freezing (this is the only niggle in the entire car). Erik Swanson was immensely helpful throughout the process. He documented the issue, arranged for a loaner, and communicated consistently with me as they tried to replicate the problem we were experiencing. I happened to have a picture of the display when it was malfunctioning and they were able to use that to further diagnose the problem. Erik was not in a hurry to get the car out of his shop but took the appropriate amount of time necessary. He respectfully requested to keep the car for several days after the repair to make sure the problem didn't surface again. Erik communicated with me daily (email or phone) and routinely said he wanted to give us the car back only once he knew it was working error free. More

Best car buying experience. Great Service The best car buying experience This dealership is situated 30 miles from where I live, yet the care and service received out weighs the 1 hour drive h The best car buying experience This dealership is situated 30 miles from where I live, yet the care and service received out weighs the 1 hour drive hassle. When we went to the showroom, the Client advisor Barry Sias whom I worked with earlier was busy, their Sales Manager Derec Jordon met us, made sure we were comfortable and assigned another Client Advisor Chris Gargano to work with us. Chris patiently worked with to find the car of our liking. We went in to buy a CPO model which was sold earlier that day, Chris and Derec helped us find another X5 which met all our needs. Barry Sias also would stop by in between to ensure that we were being helped. All through out the process there was no pressure on us. Their General Sales Manager Christopher Lima also ensured that we were taken care off. Finally their Accounts Manager helped us in getting a low interest financing. All prices were given upfront and there were no surprises. Overall it is great team with strong customer focus. We walked out with an New X5, no buyers remorse and great experience. I would strongly recommend this dealership to my friends, family and others trying to decide on this dealership. Thank you Motorwerks Team !!! More

Demo BMW 3 series Overall a more positive experience then other dealerships. MW seemed to understand that the art of simple conversation and listening is important. B Overall a more positive experience then other dealerships. MW seemed to understand that the art of simple conversation and listening is important. Both parties are trying to make a deal and that is understandable and the bottom line is we felt good, tired, but happy with the outcome. One probably can say I could of done better, but that is true for anything. The one negative was the time. Part of it is our fault for really narrowing down the right vehicle, and I am thrilled they spent the time to do so. But when it came to the paperwork that took a little longer than expected, which is fine, but there was no place to relax. Motor Werks is under construction and there needs to be a lounge area, perhaps narrow in width but decent lengthwise, where people can sit, read, get a bite to eat (tables, lounge chairs, sofa). More

Best Buying Experience Ever!!! Robert and Chris were extremely friendly and made my dream of getting a BMW very easy. Thanks to both of them . Overall motor werks is a great place Robert and Chris were extremely friendly and made my dream of getting a BMW very easy. Thanks to both of them . Overall motor werks is a great place to buy a car. I would definitely recommend this place to my friends to get a car. More

750 Li Ken was terrific. He answered all my questions and followed up on all my inquiries. I had some doubts about purchase verus other deals. He didn't pres Ken was terrific. He answered all my questions and followed up on all my inquiries. I had some doubts about purchase verus other deals. He didn't pressure me and gave me the opportunity to compare the 750 to a Mercedes. We test drove the cars and he gave me the pros and cons of each selection. It was a very good experience. Thanks Ken. Gary Swoik More

750i Xdrive FL "WHO" Who told you to buy your car somewhere else? Who said you will get a better experience than motor Werks Who said it hard to find, or you won't get Who told you to buy your car somewhere else? Who said you will get a better experience than motor Werks Who said it hard to find, or you won't get finance? Look am a very picky guy, I have a Mercedes, had a Audi A8L, but the BMW from motor Werks save's me, a lot of worries. My car is faster, sharper, a "Trophy Horse." They don't have an award for that ? Trophies? But I bought one a 2014 750I xdrive. Hey good service, great folks to talk to, if you have a different opinion call me, 541 728 3237 but i tell you am a IT guy, am picky, this place rocks 5 STAR. More

Easy, quick, and painless car-buying experience Motor Werks was a great place to purchase the car and I will go back in the future. Everybody was very knowledgeable and helpful in answering any ques Motor Werks was a great place to purchase the car and I will go back in the future. Everybody was very knowledgeable and helpful in answering any questions. Ken was most helpful and explained everything i needed to know before and after the purchase. I am very happy with my car and Motor Werk's service. More

Amazing Service The service at this dealership was perfect. I was treated like gold. Would recommend this dealership to anyone. Was in and out of there in just a f The service at this dealership was perfect. I was treated like gold. Would recommend this dealership to anyone. Was in and out of there in just a few hours-purchasing the EXACT car I wanted at a great price. The finance department made every decision super easy-and lead me down the right path. From my sales guy, to the manager, to the first service of my car-I could not have a higher recommendation. I will never buy a car anywhere else!. More