BMW of Barrington

I own four cars and I have bought many over the years. This experience where Yesenia did everything from showing the car to me buying it and doing all the closing and finance was a great fast and effici This experience where Yesenia did everything from showing the car to me buying it and doing all the closing and finance was a great fast and efficient purchase. The deal was fair and all upfront and I could not be more pleased. Been a MW customer for many years and this confirms they are one of the best. Yesenia was just an outstanding person to work with. More

This is definitely the best BMW dealer (not one of the best) that you could find in the Midwest. The price on my new X3 is very aggressive and comparable to those in the east/west coast. Mike and Yesenia best) that you could find in the Midwest. The price on my new X3 is very aggressive and comparable to those in the east/west coast. Mike and Yesenia are extremely helpful and very transparent. I live in MI so I was concerned that when I drove there, they would give me another price (even though I would just say no because I would just shop somewhere else). It turned out that they were honest, the whole transaction took literately less than half an hour starting from my arrival. Mike is very nice, when I mentioned that I have a small crack on the rear bumper of my previous lease car, he immediately suggested that they would fix it for free. BTW, this dealership seems to be super busy. When I was there, all the sales associates were talking to their clients, and that's 5pm on Saturday. More

Best car buying experience I've ever had. It was actually enjoyable. I feel very fortunate to have Matt Wojtasik In guiding me through the process. From every small detail that I had concerns about, Matt too enjoyable. I feel very fortunate to have Matt Wojtasik In guiding me through the process. From every small detail that I had concerns about, Matt took care of it. He went above and beyond , taking me around, and showing me the operation of (motor werks of barrington). I was very impressed. Although I thought for sure I lived to far away, my car was delivered to me. Matt came to {me} to finalize the paperwork, which made it a lot easier for me. I was personally treated like gold. I received service {even} after the sale from Matt. He made sure I was happy with everything. Professional, personable, flawless, Enthusiastic, and a joy to work with Thank you, Matt Thank you motorwerks P.S. I am a truck driver and I was making a delivery to a customer up in Waverly Iowa today... There was a car carrier there making a delivery.. I told him where I bought my car and he actually made a delivery to you that same day... What are the odds... I asked him how he was treated there and his response was just fine never had a problem there.... That made me feel very good... Not only does motor werks of barrington treat their customers good they also treat truck drivers good too.. Thank you, Jeff pauwels More

Matt provided professional, friendly, and competent service throughout our buying process! He was straightforward throughout the entire process and made us even more comfortable with the buying proces service throughout our buying process! He was straightforward throughout the entire process and made us even more comfortable with the buying process. Additionally, Mike Gargano was a big help providing a quick and very competitive quote to start our process. Everything about this process has gone smoothly and I can’t recommend Matt and Mike highly enough! More

Shreena is great! She is attentive, knows bmw technicalities like the back of her hand, very positive and upbeat. I would purchase more cars from her in the future. technicalities like the back of her hand, very positive and upbeat. I would purchase more cars from her in the future. More

Agnes was very professional and honest from the start. She wanted me to experience and WANT the car, not just sell it to a customer move on. She also made herself available after the point of sale, assuri She wanted me to experience and WANT the car, not just sell it to a customer move on. She also made herself available after the point of sale, assuring me that if there were ever any needs down the line, I can contact her for support. More

Amazing service until I took delivery. My salesperson was great. I bought the car sight unseen and the car was shipped. Up until that point, everything was awesome. I had roof rails and My salesperson was great. I bought the car sight unseen and the car was shipped. Up until that point, everything was awesome. I had roof rails and a black grill put on, and was going to put hitch on but decided to do that after it arrived. Major issues with the shipping company, which is not Barrington's fault. 5 days of "I'll be there sometime in the next couple days" kind of responses from the shipping company. I almost ended up just telling them to turn around but Barrington ended up covering that cost. Again, not Barrington's fault. When I finally got the car, the salesman called and asked how everything was, which other than the shipping issues...was fine. Up until shipping, 5 stars. I'd still give 5 stars with the shipping issues because that wasn't their fault. I'm giving a "3" because...1. I have asked in text/email/voicemail for my purchase paperwork multiple times. I still don't have it. 2. They didn't send a temp tag. I have been pulled over twice and eventually had to go to DMV (2 hour wait) and pay for one. They never sent one. The salesman told me I should have shown them my paperwork...I don't have any. 3. I was told multiple times that the car would come with floor mats. When they weren't there, I was told they would send some. They never did. 4. Salesman asked me for the hitch model so they could credit some of it back for the shipping hassle. I sent everything over to him and after several weeks of "checking in"...nothing. I get it that it's one sale. Just remember to get all this stuff wrapped up before you actually sign and take delivery. More

Just wow. Agnes was absolutely the best person I have ever dealt with in customer service. She truly puts her customers first. This is a person who respects your time, has empathy, is extremely smart, an ever dealt with in customer service. She truly puts her customers first. This is a person who respects your time, has empathy, is extremely smart, and SO good at what she does. She did the whole sale start to finish-MAN. What? FINALLY! No finance guy! So many kudos to BMW of Barrington for this process and their staff. You have a awesome sales person, process, and we will definitely be back for our next car. More

Agnes was a great help finding my CPO 2018 BMW 750i. She communicated and updated me regularly through the process since I live in Michigan. Her follow up was amazing made the process easy even though I nev communicated and updated me regularly through the process since I live in Michigan. Her follow up was amazing made the process easy even though I never stepped foot in the dealership. I highly recommend Agnes. She’s the best!!! More

Fantastic!!! Chris Lima was more like a friend than a negotiator, and he accommodated all my needs, as he did on the previous lease! Yesenia was fantastic from the Chris Lima was more like a friend than a negotiator, and he accommodated all my needs, as he did on the previous lease! Yesenia was fantastic from the negotiation stage as well, but also through the custom ordering of the M850, through the actual manufacturing of it, through the transportation and shipping of the vehicle from Germany to the USA, all the way through the delivery. I ahem nothing but praise for both Chris and Yesenia, not to mention Tom Zapata whom also has been there for me at every step of this, but also throughout the entire time I own the cars. More