BMW of Barrington

Thank you for a wonderful experience, Ian! We had an exceptional experience with Ian at this dealership. He was very helpful, extremely patient and accommodating. Thanks to him my husband and I We had an exceptional experience with Ian at this dealership. He was very helpful, extremely patient and accommodating. Thanks to him my husband and I felt zero pressure throughout our entire visit and enjoyed our experience at this dealership. On top of the wonderful customer service/guidance that Ian provided, we are also more than happy with the car that we purchased! We definitely recommend this dealership and especially their sales associate, Ian! More

Great experience ... one our business for the long term We went there to check out one car wound up buying something completely different. The salesman Victor was very kind and patient and the manager was i We went there to check out one car wound up buying something completely different. The salesman Victor was very kind and patient and the manager was intimately involved with the whole process painless and even accommodated our children, all of my car seat tests in multiple vehicles spending the entire afternoon. Could not ask for a better experience. Not to mention the great deal we got. They’ve won a lifelong customer if they have this kind of service. More

Best place to buy a car I was blessed to buy this car. First and foremost the staff there are so welcome, they not only know the value of their cars, but they know to value I was blessed to buy this car. First and foremost the staff there are so welcome, they not only know the value of their cars, but they know to value their customers too. Ian made the experience of buying a car easy going for me. I would not have asked for a better salesperson. Everything happened so quick and swiftly, no stress. Thank you so much Ian Higgins for being the best. Very positive and calm young gentleman. Thank you so much hope my husband will love this car, coz i LOVE it already. Everyone go to BMW of Barrington, you won't regret it, drove 3 hours to go there never regretted driving my car back....they have Starbucks to, you can't beat that. You guys are 1 in a million. Thank you so much Ian Higgins you are the best so is your manager. I got a discount too..😉 More

Shady Sales Practices - Buyer Beware! I found this dealership through CarGurus and started working with a Client Advisor (CA) and then later the Sales Manager (SM) on a couple of vehicles I found this dealership through CarGurus and started working with a Client Advisor (CA) and then later the Sales Manager (SM) on a couple of vehicles that we were interested in. We shortlisted two BMWs over a course of few days and finally agreed to buy one of them on a Sunday. I texted the CA to call me the following Monday morning but after not hearing from him for several hours, I called the SM that afternoon to confirm our decision and we agreed that he would have the CA call me later in the day to go over the rest of the process. While on the phone with him (SM), I did not have a credit card on me so we also agreed that I’d make the deposit when the CA would call later in the afternoon. As we hung up the phone, SM said that he was happy to have us as his customers would do everything to take care of us and would want us to be his forever customers. Just the typical sales jazz that everyone gives so I didn’t pay a lot of attention to it but a part of me wanted to believe that he was genuinely happy to have us as his client. About an hour after that phone call, I got another call from CA and later SM saying that the car we chose is no longer available as they are now selling it to someone else. Needless to say that I was mad at them and felt that all the promises SM made were hollow and insincere. This was followed by some back and forth with the CA and the SM which was ridiculous. All the stereotypes you hate about buying a car happened here. The SM did call me later to apologize for dropping the ball but after what I have experienced with them, I do not recommend doing business with them. I also posted about my experience with them on CarGurus and got a standard pre-composed reply. An apology would have been appreciated more than a coverup response. More

Long time client...For a reason I have been leasing BMW cars for over 20 years, and always at Motorwerks. Every three years, I don't know how the experience can get better, but it d I have been leasing BMW cars for over 20 years, and always at Motorwerks. Every three years, I don't know how the experience can get better, but it does. This time I purchased this M240, It is amazing! Harry Gianos, was my primary salesman he was outstanding. Walking into the showroom, I felt like family. Greeted as I entered, They quickly located the person I needed, Harry, Peter Salek, Aldijana in Financing or the great BMW Genius staff. Chris Lima and other staff I have worked with in the past took time the talk with me during my time at Motorwerks, Even my go to guy in Service, Erik Swanson. More

Best First Car Buying Experience! I went to BMW of Barrington after checking out a few other places online. Online I found my car and inquired about it late Friday night. Early Saturda I went to BMW of Barrington after checking out a few other places online. Online I found my car and inquired about it late Friday night. Early Saturday morning i got a follow up email giving me more information that led me to actually going into the dealership. Which I was kind of nervous about being my first time actually buying a car for myself. In my honest opinion my experience could not have been any better. Right off the bat, entering the building I was actually greeted and that helped me to feel welcome. (A lot of places I've noticed kind of just ignore you until you linger by a car for too long) They gave me a GREAT deal, they treated me very well. Harry Gianos was who worked with me and he was excellent. He understood what I wanted and was very accommodating. Something I also really liked was how I never really had to move around from where I was sitting with Harry, everyone comes to you, when it comes to the next steps involved in the whole car buying process, which also helps ease the stress of buying a new car. While getting financing things taken care of a Genius, Daniel Staar, took me and showed me all the cool new features of my new car, which was awesome. Afterwards Ryan Durso, who dealt with all the financing parts was great. He genuinely seemed to not want me to waste any of my money. He didn't try and add on any extra packages or warranties that wouldn't be of any use to me, which is great especially when you're buying your first car, and have a million things running through my mind. I will definitely come back for any of the car services I will need in the future. More

No haggle purchase My purchase was easy with no pushy salesmen’s reputation that most salesmen use when you come in to purchase a car. I was intimidated going to motor w My purchase was easy with no pushy salesmen’s reputation that most salesmen use when you come in to purchase a car. I was intimidated going to motor werks being a non millionaire. But the staff there sure treated me like one. It was an easy purchase with Robert being patient and Ryan Durso going above and beyond my expectations when it came time for the actual financing. Add all that up with the Starbucks coffee and free car washes for as long as I own the vehicle and I can’t quite possibly think of anything but good things to say about Motor Werks and staff. Most definitely will be the first place I look for my next car. Thanks Robert and thank you Ryan. More

Wonderful Experience From the moment I walked in the door I was treated with care and respect. Every employee from the front desk to the mechanics were attentive to my nee From the moment I walked in the door I was treated with care and respect. Every employee from the front desk to the mechanics were attentive to my needs. Yesenia, Michael, Ryan (the numbers guru) and Daniel (the specialist) were incredibly friendly and honest. I myself am in Sales so I recognize when people are upfront, genuine and truthful so I appreciated the treatment I received throughout the whole process. Would definitely recommend coming to BMW of Barrington if you live anywhere in the Chicagoland area. More

Super friendly and helpful staffs. I had a very pleasant experience with the team and would definitely come back for future purchases. In addition to the price competitiveness, the team I had a very pleasant experience with the team and would definitely come back for future purchases. In addition to the price competitiveness, the team were willing to provide "extras" efforts to ensure that the deal went smoothly. Keep up wonderful work :) More

Great Experience Start to Finish The process of buying a new X4 frim Motorwerks was extremely smooth. I was able to configure the vehicle online. I then worked with Al Stoll to get it The process of buying a new X4 frim Motorwerks was extremely smooth. I was able to configure the vehicle online. I then worked with Al Stoll to get it ordered. Al is easygoing, no pressure, really knows his stuff. Car arrived in 3 weeks (one week early!). Al gave me a quick tour of the service area while paperwork was processed. Ashourina the BMW Genius was great, her tutorial on the vehicle & the tech was very helpful. I would definitely recommend Motorwerks to friends. More