BMW of Barrington

Very helpful, fair, professional I found a vehicle on the bmwusa.com website (certified) l then contacted the dealer and very quickly received a text stating who I would be working wi I found a vehicle on the bmwusa.com website (certified) l then contacted the dealer and very quickly received a text stating who I would be working with (Victor Giampaolo) at 3:30 pm, I then received a text from Victor clarifying our time. When I got to the facility a bit early Victor had the vehicle ready, and we proceeded to learn about the vehicle - an evolutionary leap to a 2018 from a 2011 sedan. We test drove it , and again reviewed more details about the car. Amazed to find there are “genius” assistants (similar to Apple - proving there is a heck of a lot of software in cars today). We talked about costs to trade (I am sure I wasn’t unusual wanting more value for carthat had been a trusty car nearing six years) and Victor Held firm...and that was okay. I bought a beautiful, sporty SUV that I can get all my ski gear, and grand kid stuff in easily and I’m sure in future years I’ll be driving this to the mountains and out to see my son & his wife. Thanks for a very professional buying experience...from Mike Gargono and Ryan as well - it seems there is a cohesive and supportive team team of professionals working at Motor Werks. More

Purchased ‘18 Accord Sport This is my 8th or 9th car purchased from Motor Werks. Chris Roehm and his finance team did a great job getting me the best vehicle and financing. High This is my 8th or 9th car purchased from Motor Werks. Chris Roehm and his finance team did a great job getting me the best vehicle and financing. Highly recommend this dealership and the service department is excellent. More

Great stress free car buying experience This dealership not only has great cars - but it is matched with great customer experience. From walking in and looking at the cars to the sales floo This dealership not only has great cars - but it is matched with great customer experience. From walking in and looking at the cars to the sales floor, financing and delivery. The communicate very effectively and often to let you know what is happening in each stage of the delivery. Courtesy, professional and extremely knowledgeable and passionate about their cars and the dealership. I'll buy my next car here. More

Great Overall Experience Smooth, easy, no pressure transaction. Fair offer on my trade-in. Great, professional customer service by the whole BMW Barrington Team. Great coffee Smooth, easy, no pressure transaction. Fair offer on my trade-in. Great, professional customer service by the whole BMW Barrington Team. Great coffee bar too! More

Best Car Buying Experience It was a seamless and easy experience because of Chris and Louie's expertise. They were both professional and made my first purchase of a luxury car a It was a seamless and easy experience because of Chris and Louie's expertise. They were both professional and made my first purchase of a luxury car a great one. Chris has follow-up a few times since I purchased the vehicle to see if there are any additional questions and concerns that I may need. Overall this was a great car buying experience! More

Great place to buy a car Motor Werks is a great place to do business with. Chris Roehm is a great guy, very knowledgeable and experienced. I would definitely come back here Motor Werks is a great place to do business with. Chris Roehm is a great guy, very knowledgeable and experienced. I would definitely come back here More

First BMW and Last Dealership. Amazing experience! Let me start by saying I am a VERY hesitant buyer. I had just been burned when I purchased my wife's car at another Mercedes dealership and I knew I w Let me start by saying I am a VERY hesitant buyer. I had just been burned when I purchased my wife's car at another Mercedes dealership and I knew I wanted a BMW, but didn't want to go through bad customer service etc. I stumbled upon the car at Motorwerks online, inquired online and received a text message the next day. I was pleasantly surprised that I wasn't bombarded with texts and calls from the dealer as that seems to be a common occurrence for most in the car industry. I drove up there the next day to look at the car and was greeted in the perfect manner. To start off my experience with MW, Mike, the sales manager showed me around the entire property inclusive of the service department and even let me look at the really good stuff (M5's, Porsche GT2's etc). Even though I was purchasing a used car (an expensive used car) I was stil treated as if I was dropping $200k. I felt like my business was worth their time and they made me feel like buying my first premium car was special, which to me it was. I was shortly after paired with Alan, who was very courteous and knowledgeable about the car. I was worried, as I don't usually buy cars from people that know less about the car than I do, but in this case Alan was on top form. I had spent about a year looking into which car I wanted and researching the car. I knew my stuff, but Alan showed me a few things that the YouTubers and forum guys didn't even know. After about 30 minutes, I decided to put down a deposit, and come back on the following Sat. I handed my card to the finance manager, Ryan, who again was a very nice guy and incredibly polite. I arrived on the Sat bright and early and was greeted at my car by Alan. We walked in and were ushered to the "Starbucks" they have inside. (Try the chocolate chip cookies, trust me you won't regret it). I drove up in my old car, which was y no means a premium car, but all the sales guys complimented me on the car, and even though I know it's no BMW, to have people compliment my old car made me feel good. It made me feel like I was joining a club that didn't pass judgement on people's financial situation or status. After about a hour of signing paperwork, and EVERYONE coming up to me expressing how much I will love the car, we got to the Genius tour of the car. I will say that even paying for the car was a good experience. Ryan was patient and talked to me not like he just wanted my money, but as a true car enthusiast who appreciated the car and how much this meant to me. Nicalette was amazing in how she walked us through everything in the car. The car is vastly more superior in terms of brain power than I could ever be, so understanding how my mother feels with an iPhone finally became very clear lol. After about an hour, I called it and we ended the genius appointment there. Although overwhelmed, I was blown away that BMW could do so much with this car. The only negatives of my experience was that the spare key was misplaced and they had to overnight it to me the following Monday. No biggie, and they did actually overnight it to me, so that was good. My Apple Car Play has failed and required service already (2 days after purchase), but the BMW dealership i'm taking it to was also very nice and open to fixing my concerns. I'm awaiting updates on my financing agreement that I had hoped would have been delivered by now, but I have no doubt that Ryan will follow up with me on that. Lastly, the only other negative is that you will spend A LOT of money on accessories. I guess not a bad negative, but once you step into the BMW club, you are in there :) I have spent my life working towards getting a car like this, and now I am able to afford and enjoy this amazing car. That's the best feeling in the world and MW really helped with making sure I knew this was a special experience. Thank you Mike for the ease of negotiation through text and getting a great deal together. Thank you Alan for all the sales support and answering my annoying texts. Ryan, you're awesome and thanks for all the knowledge on the car and lastly Nicalette, thanks for walking me through the car even though I may have to call you and ask more silly questions on the car. More

Wonderful Experience becoming a First Time BMW Owner With this being my first time purchasing a BMW, I was excited but nervous about working with a new dealership and purchasing one of their Certified Pr With this being my first time purchasing a BMW, I was excited but nervous about working with a new dealership and purchasing one of their Certified Pre-Owned vehicles. The team I worked with was Yesenia Cruz (Client Advisor), Ryan Durso (Finance Manager), Elvis Rusins (BMW Genius) and Ashourina Isho (BMW Genius). From the moment I walked through the door until I left with my BMW, the interaction with this team was exceptional. The entire process was transparent and this team kept me updated on the progress of my purchase even on a busy Saturday. Yesenia was also fantastic with follow-up after my purchase to make sure that items ordered for me (and even items I forgot in my trade-in) were delivered to me successfully. This team made the experience of purchasing a vehicle fun, which can be difficult to accomplish. Kudos to this very personable group that delivered a wonderful buying experience! More

Agnes Greda is why I bought a car from Motor Werks Barrington ...from start to finish she made purchasing my new vehicle a walk in the park! Thank you Agnes! is why I bought a car from Motor Werks Barrington ...from start to finish she made purchasing my new vehicle a walk in the park! Thank you Agnes! More

Rockstar Agnes was recommended to me by another dealerships top car salesman, who had sold me 3 previous cars. I got my car from him, and my wife's car from A Agnes was recommended to me by another dealerships top car salesman, who had sold me 3 previous cars. I got my car from him, and my wife's car from Agnes. Let me clarify this again, Yes, a different dealership (not even a BMW dealership) recommended Agnes and recommended this dealership. If that doesn't speak volumes, I don't know what will. For personal reasons, I do not have much time to shop around, negotiate, and play the usual car game. I did my research, we knew exactly what we wanted. We had a deadline, and we didn't want to invest our previous time stuck in dealerships. I knew I was going to pay a premium to take a back seat to hard work. I know that the car isn't worth what I paid for it, but Agnes was. The service from start to finish was impeccable. It was exactly what I was expecting - she followed up even when I didn't ask for follow up. She kept me informed, on target, updated and even took care of a few "side" projects with a previous bmw we owned. She did not make a single mistake, and even was very apologetic for other people's mistakes or errors. The day I picked up my car, it was new years eve, closing time, and she had a sick daughter with a fever. She did not cut a single corner. She even made sure I got a 1 on 1 personalized info session. She was outside herself in the freezing cold and snow setting my plates! She got us into an exclusive club and the entire thing not only met my expectations, but surpassed them. Now I sorta wish I got a bmw. More