BMW of Barrington - Service Center

Very supportive and trustworthy contact My husband and I were looking for a new bmw x2 with our company from Germany here in the US and the fleet program. As this was very new to us, we had My husband and I were looking for a new bmw x2 with our company from Germany here in the US and the fleet program. As this was very new to us, we had no idea what was possible at all. With the help of Agnes Greda and the manager Christopher Lime, we were able to get more clarity for our decision! They gave us detailed information very quickly and in a super friendly and trustworthy way, which we do appreciate very much! I would always recommend her service! All the best, Daniel & Sabrina Tepasse More

Terrible customer service, no communiaiton! Arrived, no signs, no one greeted me Stood in wrong line for 15 minutes and then was told to go to the service office Once there was told there are Arrived, no signs, no one greeted me Stood in wrong line for 15 minutes and then was told to go to the service office Once there was told there are no loaners unless I want to wait 40 minutes As I prepared to leave I found I was blocked in and had to wait to move other cars out Asked for manager and then was told, wait maybe we can get a loaner from honda After another wait finally got my loaner car and left When I arrived home I found a text on my second cell phone that arrived after I had already left for your dealership telling me you had no loaners I was told it was 2 hours of work After 5 hours I called to find out if it was ready, I was told by Mark “it was Ready” and he had texted me, again to the wrong phone this time my home phone When I arrived finished paperwork and was told they are bringing it around After waiting 10 minutes I asked where it was, niraj told me that it was being washed and was scheduled for a 3 pm pickup. At that point it was 3:40 After 20 more minutes and being forced to ask again, I was told they were bringing it around and would skip the interior wash Ten minutes later still no car, I asked for the manager and Niraj went and got the car himself He explained to me that when a car is scheduled for pickup they still need 30 minutes and that they were very backed up I explained that I was told the car was ready, I shouldn’t have to wait another 30 minutes, just tell me to come 30 minutes later! Finally left after being at your dealership for over an hour simply to pick up my car, no waiting area, no seating, just standing by the door, no one asked if they could help, just walked by even though they know I was waiting, obviously for a long period of time More

Victor Najjar is the best service advisor! My trip to fix my 2011 bmw x3’s alternator started out rough since it was week of July 4th week. Victor Najjar went out of his way to make things righ My trip to fix my 2011 bmw x3’s alternator started out rough since it was week of July 4th week. Victor Najjar went out of his way to make things right, including staying later so that I can pick up a loaner and also pick up my car. He is a great person and service advisor that provides excellent superb customer service! More

Above and beyond Most recent service for my bmw 5 series left me needing new front and rear brakes and rotors. Needless to say I wasn’t expecting the expense. I alwa Most recent service for my bmw 5 series left me needing new front and rear brakes and rotors. Needless to say I wasn’t expecting the expense. I always service my bmw at motor works of barrrington. My service advisor is Devine Eastman and he always takes good care of me. I mentioned I had some concerns with my CPO’d bmw. To my surprise the service manager Marc Collura reached out to me and told me he contacted bmw and that they were going to cover the majority of the cost. I was not only surprised by the outstanding service but as to how far Marc Collura of bmw motor works went to take care of their customers. Motor works of barrington went above and beyond in the service department. I will always bring my vehicle here for service and also recommend BMW motorworks for their exceptional customer service from beginning to end. motor works of barrington makes you feel like your business is truely appreciated and they go out of their way to keep you coming back. More

Marc and Derek were excellent I was pleased beyond measure with the promt, fastidious service that these men delivered. Will return everytime and buy another car from Motorwerks in I was pleased beyond measure with the promt, fastidious service that these men delivered. Will return everytime and buy another car from Motorwerks in the future. Well done, Marc, Derek and Tom. Thank you, The Schuch's More

Impressed! I can always depend on BMW of Barrington when my sedan is in need of any kind of service. They are always able to fix my issues the first time AND wit I can always depend on BMW of Barrington when my sedan is in need of any kind of service. They are always able to fix my issues the first time AND with a smile. The service team is outstanding and their entire process is quite streamlined. Thank you, I will be back! More

Why I travel 40+ miles to service at BMW of Barrington I live in the Darien/Burr Ridge area so there are undoubtedly closer BMW dealers at which to service my 2018 M3 and 2017 X3. The reason I drive all th I live in the Darien/Burr Ridge area so there are undoubtedly closer BMW dealers at which to service my 2018 M3 and 2017 X3. The reason I drive all the way to BMW of Barrington is because they have HANDS DOWN the best service (and trust me -- I have been to every single dealer in the Chicagoland area). Special appreciation goes to Marc Collura who does a phenomenal job at taking care of me and making sure I'm happy. Marc and his team are very highly recommended! A+ More

Very efficient and knowledgable Your service team was extremely knowledgeable and efficient. We will definitely continue doing business here. It almost seemed as though it is a pri Your service team was extremely knowledgeable and efficient. We will definitely continue doing business here. It almost seemed as though it is a private property and not so commercial, what a nice touch. More

Amazing experience I've spent a lot of time to find the right place for my BMW. I've been in places that look great but the people and customer service are terrible. Fin I've spent a lot of time to find the right place for my BMW. I've been in places that look great but the people and customer service are terrible. Finally my search is done. I found an amazing dealer and even more amazing the person I'm dealing with. Marc Collura is a great asset. His knowledge and customer service skills are second to none. I'm not going to deal with anyone else anytime soon. BMW of Barrington is lucky to have him. I'll be his customer for life. More

Feed back for Marc service department I am writing this review on behalf of Marc. Marc provided exceptional service when I was at the dealership. It is hard to find great customer service I am writing this review on behalf of Marc. Marc provided exceptional service when I was at the dealership. It is hard to find great customer service these days, but my experience was just the opposite with Marc. He took great pride in making sure all my needs were met with integrity. All with a positive attitude. I would recommend this service department to all my friends and family. More