BMW of Barrington - Service Center

I don’t typically write reviews but I felt compelled to share my experience. I came to BMW of Barrington after a awful experience with another dealer. Angel Rivera called me back within a few minu share my experience. I came to BMW of Barrington after a awful experience with another dealer. Angel Rivera called me back within a few minutes of leaving him a voicemail. He put me in touch with Ryan Durso for extending my warranty and Marc Collura in service. The teamwork between sales, finance and service was exceptional. Angel introduced me to Ryan who thoroughly explained my warranty options. I ended up extending my warranty. Ryan introduced me to Marc in service who went above and beyond to get my car in for service that day. The service team took care of my issue. If BMW is the ultimate driving machine, the team mentioned above is the Ultimate Service Team. If you are looking to buy, lease, or service your vehicle.. look no further. More

Erik is always very busy but always makes sure to make you feel very well taken care of. He keeps me at Motor Works. Sales Dept keeps frustrating me. I am trying to buy a new 540xi, but they are making you feel very well taken care of. He keeps me at Motor Works. Sales Dept keeps frustrating me. I am trying to buy a new 540xi, but they are making it a struggle. More

I could not be more pleased with Victor, I’ve been servicing my cars with him for a few years now. Yes BMW services are expensive but you have the piece of mind that even if they don’t get it right th servicing my cars with him for a few years now. Yes BMW services are expensive but you have the piece of mind that even if they don’t get it right the first time they will fix it. Victor is an excellent advocate for the customer experience and an ambassador for the Motorwerks brand and BMW. More

Just outstanding service! We came for the service on our BMW M4 and while talking with Dana and Angel we decided to upgrade our car! The crew is amazing, super friendly and helpful and we ended up driving X BMW M4 and while talking with Dana and Angel we decided to upgrade our car! The crew is amazing, super friendly and helpful and we ended up driving X5 competition. Angel follows up, sent presents for our kids for Christmas, the bmw manager was great as well. We are definitely long time customers and would recommend to anyone Dana and Angel. Thank you guys and Happy Holidays!! More

Is an outstanding professional with top customer service as his priority. We will be buying from your dealership exclusively and have recently recommended a new customer that has the same opinion he is a t as his priority. We will be buying from your dealership exclusively and have recently recommended a new customer that has the same opinion he is a tremendous asset to your organization More

GREAT SERVICE Always great dealing with Erik Swanson and Rick " EXPERT BMW MECHANIC "at BMW MOTOR WERKS. They always solve any issues I may have with the vehicle a Always great dealing with Erik Swanson and Rick " EXPERT BMW MECHANIC "at BMW MOTOR WERKS. They always solve any issues I may have with the vehicle and always remind me of any recalls or things I should consider doing as the milage & age increases on the vehicle. More

Rip off service. If you come and ask for oil change and "technician" is making you pay $185 for so called "inspection" and then suggesting, that oil change is needed If you come and ask for oil change and "technician" is making you pay $185 for so called "inspection" and then suggesting, that oil change is needed for extra $129.95... How you gonna you call that service? Yes: rip off!!! More

5 stars to Rich down in BMW service! Went above and beyond to have my X4 serviced and all cleaned up in a timely fashion! beyond to have my X4 serviced and all cleaned up in a timely fashion! More

Current BMW car owner. Always very professional and helpful. There facilities are very clean and staff is very professional and friendly. I took my BMW for service and Erik Always very professional and helpful. There facilities are very clean and staff is very professional and friendly. I took my BMW for service and Erik greeted me with smile and explain to me what needs to be done on my Car. He said it will take close to 2 hours and my car was ready on time. More

Follow through is everything I was recently in to have a damaged tire inspected as I was nervous that it would start to fail.. The team identified that the tire did need to be rep I was recently in to have a damaged tire inspected as I was nervous that it would start to fail.. The team identified that the tire did need to be replaced, but noted that they needed to order a new one and the tire should be fine to drive on. Unfortunately the next day the tire started to rapidly lose pressure and I ended up having to pay to have it towed to the dealership for repair. Marc Collura handled the call with the roadside assistance team with me (stayed on the call the entire time) and investigated the service call to see if the tire should have been driven on or if some other action should have been taken by his team. He ended up comping me the tire as he did not feel the team should have released me with the tire damage that was present. His dedication to ensuring I was taken care of when the flat happened, and follow through to ensure his team was providing the best service is exceptional. Additionally, I would be remiss to not mention that Christopher Lima reached out to me the next day to continue to discuss the issue. Mistakes happen, its life.. but the follow up and insistence to go above and beyond any of my expectations was greatly appreciated and really sets the team apart from the competition. Fantastic experience and clearly an exceptional team! More