BMW of Bayside

WHAT A JOKE!?! I have been using Bmw in Great Neck for a long time for service on my car. This experience has been very eventful. Alberto had to get involved when th I have been using Bmw in Great Neck for a long time for service on my car. This experience has been very eventful. Alberto had to get involved when the service advisor lied to me. I thought I would be in better hands but NOOOOOO, things got worse! I have no idea how he has the job he has, he clearly can't handle it. He doesn't follow thru on anything, he lies as much as the rest of the inexperienced people there. The only 2 people who are worth anything to BMW are Marlo and Angela. Marlo is like a godsend. She gets involved and suddenly everything is perfect. Anytime there is an issue Marlo handles it without a problem, Alberto has to lie and cover up other peoples lies. Angela always calls back and takes control as well. I will go back because the work they do is wonderful but from now on I'm only dealing with Marlo and Angela. I think its time to get rid of people who are harming the centers reputation. More

Good Service Center, just real busy so expect some wait Went in for an oil change at 1pm and got out at 4pm. Three hours is to be expected in any service center so that wasn't an issue with me. They notifi Went in for an oil change at 1pm and got out at 4pm. Three hours is to be expected in any service center so that wasn't an issue with me. They notified me of a recall and got that taken care of for me. They had drinks and food for the customers which is always a nice gesture especially when there are people waiting 3 plus hours. I feel the service center is better with customer service than the car sales team of the dealer. More

BIG CHANGE FROM A FEW YEARS AGO A few years ago, my husband and I went to this dealership to buy a BMW. The salesman who took care of us was so rude and ignorant of the product that A few years ago, my husband and I went to this dealership to buy a BMW. The salesman who took care of us was so rude and ignorant of the product that he was selling that we simply walked away. Early this year, we decided to give them another try because we really wanted to buy a BMW. We went and we were so pleasantly surprised. From our salesman Luna to the manager Gutierrez, we were so impressed with their courtesy and the information they provided that we did buy a vehicle from them and to date, we are very happy. More

Service Center on East Shore Road, Great Neck-.Worst! I had to change my appt. for my 4500 mile check up. Not only was the receptionist rude, but Kaitlyn in service was cold, arrogant, talking over me, t I had to change my appt. for my 4500 mile check up. Not only was the receptionist rude, but Kaitlyn in service was cold, arrogant, talking over me, the customer and callous. This is BMW customer service???? You've got to be kidding!! On top of that, I was denied a loaner car which I have ALWAYS received in the past. Needless to say, I canceled my appt and made my service appt with. BMW in Old Westbury...a superb experience! I was treated with the highest respect, was immediately given a loaner car and the rep on the phone was so cordial...it was a pleasure! The way I know BMW! Management at BMW service center should fire Kaitlyn and re-train thei staff....A customer should always be Number One. Don't go to BMW on East Shore Rd in Great Neck. Customers Beware! More

This is by far the worst service experience I have ever experienced. I had a 10:30am appointment to have my car inspected. I did not leave the service station until 1:30. I do no understand how it can t experienced. I had a 10:30am appointment to have my car inspected. I did not leave the service station until 1:30. I do no understand how it can take three hours to do a simple inspection. Not once did anyone come out and let me know how much longer it would be. After I received my car and arrived home I noticed a big dent on the rear bumper. I called the service center and they told me bring it back in right away. Once I arrived they immediately stated it was not there problem or their fault because I left the service center without checking my car to make sure their were no dents. They were very nasty and did not want to hear anything. I asked to speak to the manager and was told he would come talk to me. I waited and watched as he walked into his office and just ignored me. I will never go back to this place again and have already filed a formal complaint with BMW corporate. More

Let me start my experience with this bmw dealer. I will try to make everything as short as possible. I purchased a certified preowned 2011 328i from this dealer last year the buying experience was ok an try to make everything as short as possible. I purchased a certified preowned 2011 328i from this dealer last year the buying experience was ok and the process was quick. A year after my rear view mirror came off and I went to Rallye BMW cause there are no appointments available in bayside. The service advisor in Rallye looked at the rear view mirror and said that they will not attach my rear view mirror cause the windshield on the car is not the original bmw windshield and the seals on the bottom might cause a leak cause its not properly installed. He showed me whats going on and told me that i should take it back to BAYSIDE BMW cause they sold me the car and they did the CPO process. After a week without a rearview mirror I finally got an appointment at BAYSIDE BMW. A service advisor named George Fan assisted me and had my rear view mirror reattached. I told him what Rallye bmw said and just ignored me. The rear view mirror was reattached but two days after the mirror came off again and it took a piece of the inside of the windshield with it. I called Bayside BMW and sadly they can't squeeze me in and i waited another week for an appointment. Finally after a week my wife went there and she saw a service advisor named Alberto Lopez. He looked at the car and he said that BAYSIDE BMW is not responsible for windshield replacements and they will not fix it! My wife's car is a CPO and the windshield was not chipped till i brought it to them to get i fixed. He told my wife that we should just file an insurance claim and the will fix it and i will have to pay on whatever the difference is on whatever my insurance company will pay. Keep in mind my Car is CPO and it should have been inspected that everything is good including the windshield and the windshield was not chipped till after they fix it. Sadly everyone on this dealer is very nasty and no one can help us. More

What else can I say I think this is a middle of the pack dealer and is rated pretty accurately on this site. I did leave wanting just a little better service but it wasn't terrible either. Mediocre all ar dealer and is rated pretty accurately on this site. I did leave wanting just a little better service but it wasn't terrible either. Mediocre all around, may have to shop the other dealers next time around. More

Being a executive at one of the largest brokerage firms who prides themselves in customer service I can tell when I am working with someone who operates with a high level of service. After meeting with J who prides themselves in customer service I can tell when I am working with someone who operates with a high level of service. After meeting with Jennifer Odato for a service issue with my car I realized that she is someone who is focused on client satisfaction. She greets you with a smile, she is professional, polite and able to diagnose issues as she is very knowledgeable. During the last service visit Jennifer went out of her way to put me in a brand new loaner car which was exact car I was looking to purchase. More

This is my third visit at this service location, first one was not bad, i guest is because I just went to get a oil change I waite one hours, the second time I waited 2 weeks and 3 days just because I wan one was not bad, i guest is because I just went to get a oil change I waite one hours, the second time I waited 2 weeks and 3 days just because I wanted a (loaner car) ok understand but when driving different BMW for over 9 years then the dealer then take u to enterprise to rent a Chevy cruze that a xxxx up dealer.. Yea it happen to me.. Ok I let them slide it that one again now it been 2 month and my car need some major work over 8,000 of work I maid a appointment Waite one week I even told them I did not want a loaner from no enterprise the said ok I finally got to the loacation to get my service, came to find out the want me to go rent a car fom enterprise .i flip out and ask to speak to the manager, then the told me the manager going to tell me the same thing so the cant help me. After I told them Several time i need a loaner car not a enterprise the then said the cant help me.I would not recommend no one to go there for service, I would rather got to auto zone parking lot to get my car repair than go there ever again... More